I think Chrystie brings up a really good point for discussion here and in her
It's all good post.
"Over the last several weeks at WebJunction we received a number of support requests about user inability to view some of our videos about the new platform (here's an
example with others linked
here). In exploring the reasons why, we realized that some of our users in libraries still work in libraries that block access to youtube, blip.tv and the like. Reasons cited include bandwidth for networks that are already stretched. What should we say about our own Internet use and access to our IT admins? Our security and privacy colleagues? Our funding councils and governments?"
I think its clear that social media literacy is becoming a job requirement for library staff, especially if we are going to stay relevant in our rapidly changing technologically depended society. It wasn't so long ago that e-government tools became a part of our reference work and I don't think it will be long before viewing a short video (and for clarification, video=social media when it's online) becomes a prerequisite to acquiring a driver's permit or perhaps when uploading a short video is required as part of a college application process.
Steven Abram has just written
Evolution to Revolution to Chaos? Reference in Transition where he says:
"After more than 20 years of primarily working on the infrastructure of libraries — servers, websites, wireless, electronic content licensing, broadband, access, security, viruses, etc. — we have reached a real tipping point. In 2008 we are seeing the real action in our world of libraries move from the back office to the front desk. We’re moving from a technology-centric strategy to one in which the real needs of our clients must predominate. Aligning technology with user behavior no longer suffices to ensure success. We need to understand, and understand deeply, the role of the library in our end-users’ lives, work, research, and play. This is critical to our long-term success, and failure is not an option."
Will we be ready with the infrastructure and skill set needed to provide these services in our communities?