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Implementing an Online Helpdesk Using Event Tracker   
Archive from the webinar presented on March 16, 2010 on using Event Tracker which is part of WebJunction's free resource, TechAtlas for Libraries to create an online helpdesk to manage IT requests/problems.
Author:
Kendra Morgan
Date Posted:
3/16/10
Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 United States License.
Tags: event tracker help desk management software inventory techatlas

Originally presented, March 16, 2010

Event Tracker is a tool within WebJunction's free set of tools called TechAtlas for Libraries which allows users to create an online "help desk" so they can track all of the requests and solutions to computer troubles in the library.

When a staff member reports the problem using the web-based form, TechAtlas notifies the designated technical support staff by e-mail. After the problem has been resolved, there is space in Event Tracker to include the solution. This creates a knowledge base that can be referred to later if the same problem occurs. It also helps you to stay on top of all the technology tasks that need to be completed in the library.

 

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