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Implementing an Online Help Desk Using Event Tracker   
Archive and related resources from the April 16, 2009 webinar about using the TechAtlas tool called "Event Tracker" to create an online help desk.
Author:
Kendra Morgan
Date Posted:
4/16/09
Topic Pages:
TechAtlas Webinars
Webinar Archives
Event Tracker Slides.pdf (796.0k)
wj_events_2009_0416_1458_13.mp3 (11,604.1k)
chat log 4.16.09.xls (37.5k)
Tags: techatlas webinar archive webinar slides

Implementing an Online Help Desk Using Event Tracker

Originally presented April 16, 2009.

Event Tracker is a tool within TechAtlas which allows users to create an online "help desk" so they can track all of the requests and solutions to computer troubles in the library. When a staff member reports the problem using the web-based form, TechAtlas notifies the designated technical support staff by e-mail. After the problem has been resolved, there is space in Event Tracker to include the solution. This creates a knowledge base that can be referred to later if the same problem occurs. It also helps you to stay on top of all the technology tasks that need to be completed in the library.

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