I don't have the direct experience of ordering, but have been sort of a go-between for several libraries trying to order. There are a couple of tricky parts, and I would start by pointing you to the page that gives information specific to the <a href="http://www.techsoup.org/stock/libraries/microsoft/default.asp">Public Library Donation program</a>, instead of the general restrictions page that mostly doesn't apply to libraries.
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First, yes, you generally need to be in the NCES database, which most public libraries should be. Additionally, if the library is a 501(c)(3), you can take advantage of all the other software donation programs at TechSoup. But the Friends of the Library doesn't count, because software obtained through these programs can not be transferred.
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The ordering process is a bit complex. the most common error I have heard of is libraries trying to order from the wrong catalog. there is a seperate <a href="http://www.techsoup.org/stock/Category.asp?catalog_name=TechSoupMain&category_name=Microsoft+MLDP">MS Software for Libraries catalog</a>. You must order from this one. If you try to order the same product from the non-profit catalog, your order will get rejected.
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The other thing to be aware of is the three restrictions on ordering. <br>
1. You can only order once a year.<br>
2. You can only order 6 titles every two years.<br>
3. You can only order 50 seats (copies) of each title every two years.
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These restrictions still leave plenty of room for most libraries to get what they need, it just takes a little planning and being able to anticipate your future needs a bit.
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The other problem people have had is there was a period where TechSoup was understaffed for this program and it was difficult to get timely and informed answers if you had ordering issues. My understanding is that things are better now.
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Dale
