Tech Support and the Rural Library
Originally presented March 24, 2007 by Chris Jowaisas and Rob Cullin.
Hard drive failure - argh! Error messages - eek! Where do you turn when you have technology problems that are beyond your knowledge and abilities? Everyone needs a technology support network -- whether it's library staff, volunteers, or paid consultants. Watch the archive to hear about some innovative approaches libraries have taken. Brainstorm ways to recruit and use tech savvy volunteers. Learn how-to determine whether or not a paid consultant has the necessary knowledge and skills for your library's needs.
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