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Facets of Quality 2003
This document outlines important characteristics and features (referred to as facets of
quality) for building a digital reference service for all audiences, including the K–12
educational community.
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Facets of Quality for Digital Reference Services
This document outlines important characteristics and features (referred to as facets of quality) for building a digital reference service for all audiences, including the K–12 educational community.
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Statistics, Measures, and Quality Standards
This study examines the following areas: Quality criteria and benchmarks for digital reference services as well as the growing number of digital reference networks and consortia, Economic models and costing metrics for digital reference services and networks, The use and importance of the human intermediary in digital reference services (LITA, 1999), Strategies for enabling librarians to assess electronic and networked resources for current and new services and describing digital reference work in economic and other terms.
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