|
pdf
|
AskA Starter Kit Authors
Meet the authors of the AskA Starter Kit
|
|
|
|
pdf
|
AskA Starter Kit Introduction
Introduction to the starter kit
|
|
|
|
pdf
|
AskA Starter Kit Module 2: Planning
Planning: Develop an AskA plan
|
|
|
|
pdf
|
AskA Starter Kit Module 3: Training
Training: Prepare training programs
|
|
|
|
pdf
|
AskA Starter Kit Module 4: Prototyping
Prototyping: Pilot test the AskA service
|
|
|
|
pdf
|
AskA Starter Kit Module 5: Contributing
Contributing: Promote the service and Go Live!
|
|
|
|
pdf
|
AskA Starter Kit Module 6: Evaluating
Evaluating: Assess service quality
|
|
|
|
pdf
|
AskA Starter Kit: How to Build and Maintain Digital Reference Services
This set of six self-instructional modules prepares organizations and individuals to create an Internet-based human-mediated information service. Real-life experiences from existing digital reference services like AskERIC, the National Museum of American Art Reference Desk, NASA's Ask the Space Scientist, and Ask Dr. Math provide helpful hints for new services.
|
|
|
|
|
Books on Digital Reference from VRD
Print publications from VRD conference proceedings published by Neal-Schuman
|
|
|
|
pdf
|
Building & Maintaining Internet Information Services
This study addressed the problem of Internet information services having to meet the increasing information demands of users in the dynamic
|
|
|
|
pdf
|
Collaborative Digital Reference Between Libraries and Museums
Building bridges for collaborative digital reference between libraries and museums through an examination of reference in special collections. Reprinted from Journal of Academic Librarianship 31(2), 106-118.
|
|
|
|
pdf
|
Current State of Digital Reference
Pomerantz, J., Nicholson, S., Belanger, Y., & Lankes, R. D. (2004). The current state of digital reference: Validation of a general digital reference model through a survey of digital reference services. Information Processing & Management. 40(2), 347-36
|
|
|
|
pdf
|
Current State of Digital Reference in Primary and Secondary Education
This paper examines the domain of digital reference services for and by the primary and secondary education community.
|
|
|
|
pdf
|
Decision Points and Scenarios
This document outlines specifications for the Virtual Reference Desk's AskA Software - a customizable workflow system for individual digital reference services.
|
|
|
|
pdf
|
Digital Reference
Excerpt from Miriam Drake (Ed.), Encyclopedia of Library and Information Science (2nd Edition). New York: Marcel Dekker, Inc.
|
|
|
|
pdf
|
Digital Reference Triage
An Investigation Using the Delphi Method into the Factors Influencing Question Routing and Assignment
|
|
|
|
pdf
|
Exploring the Future of Digital Reference through Scenario Planning
From Lankes, R.D., Nicholson, S., & Goodrum, A. (Eds.). The Digital Reference Research Agenda, Publications in Librarianship no. 55.
|
|
|
|
pdf
|
I Want My Flying Car
From R. D. Lankes & C. McClure & M. Gross & J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making It Real
|
|
|
|
pdf
|
The Digital Reference Fallacy
This article discusses the fallacy that real-time and asynchronous digital reference software are fundamentally different.
|
|
|
|
pdf
|
The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems
This article uses data from the AskERIC digital reference service to demonstrate that asynchronous services are not only useful and used but may have greater utility than real-time systems.
|
|
|
|
pdf
|
Virtual Service
In Melling, M. & Little, J. (Ed.), Building a Successful Customer-service Culture: A guide for Library and Information Managers. Library Association Publishing
|
|
|
My Account