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IE7 installation problems
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IE7 installation problems
2:17 PM EDT 3/14/07
We have installed IE7 on our public computers with Centurian Guard but now we can't use it to connect to the Internet. IE7 opens but then just sits at a blank screen trying to connect. It locks up the whole computer and we need to reboot to do anything. We have the same problem in all the profiles, including exec. We can't even uninstall it and reinstall the older version of Explorer.
We can use Firefox on the same computers so we know we have Internet connection. Has anyone else had this problem? Any suggestions on how to fix it?
Thanks in advance for any help!
Re: IE7 installation problems
7:27 PM EDT 5/2/07 as a reply to Kathleen Gorman.
Have installed IE 7 on the public computers that have our own profile restrictions with no problem. Just tried to install on the Gates and had to reclone back to IE 6, they would connect and go to the Microsoft run once page to save the setting,but after Centurion Guard was on and restarted it would go to the same page again asking to save setting, if you hit home it did return to our start page,but didn't like to have the librarians to have to do that every time it was restarted. Found a fix on WebJunction for a Upgrade to IE 6 but don't know if it will work on IE 7 any body else have any problems like this.
Thanks
Re: IE7 installation problems
7:52 PM EDT 5/2/07 as a reply to RJ Higgins.
The problem is that even though you did it once with Centurion Guard off, the public profile restrictions are still discarding the updates to the profile registry each time you log off, and so next time it goes to the Microsoft page.

Try removing the profile restrictions, then go to all and run IE. Close it, log off, log back on to all and run IE again. If it goes to your home page, then put the restrictions back and you should be good to go.

If it still goes to the MS page, I would try the manual method from the bottom 1/2 of those instructions you found, rather than trying the automated script. Any small change in the IE registry could make that script either just not work, or worse delete the wrong thing.

Dale
Re: IE7 installation problems
8:00 PM EDT 5/2/07 as a reply to Dale Musselman.
Thanks Dale , Thought about the profile restrictions, will give it a try next time the computers get upgraded again

Aloha
RJ
Re: IE7 installation problems
6:45 PM EDT 5/14/07 as a reply to RJ Higgins.
We had the same symptoms on a non-Gates computer (a Dell GX520) that had just had it's hard drive replaced by Dell service. So I don't think it's specifically a Centurion Guard issue.

When I called Dell back to see if there was possibly something else wrong with the PC, they said it was a Microsoft issue that they couldn't help with. I searched Microsoft tech support pages and found no mention of it yet--but I have seen quite a few discussions about it on message boards.

What we've done for the time being is roll it back to IE6. We have 23 other computers running IE7 fine, though.