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Reservation/Timing Software
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Reservation/Timing Software
3:01 PM EDT 6/20/04
I am currently maintaining a small (19 PC) public usage network at a US military base library. Although I have done tech support on networks etc. before I have never worked on a public access area.

We currently log people in by hand as well as manually keep track of their time on the PC -- I know there has to be a better way.

I have done some research on different reservation software and I am now trying to get some feedback on what other libraries are using and why (or why they wish they were not).

Some of the products I have looked into are as follows:

-CybraryN Solutions

-Pharos SignUp

-SAM by Comprise

-PC Reservation by EnvisionWare

I have been looking through WebJunction and have seen nothing on this topic. So that makes me wonder if there are other solutions to issues like:

-letting users log themselves in

-timing the users

-logging out the users

-rebooting the PCs remotely

-shutting down the PCs remotely

-etc.

I would love to hear from anyone who has these capabilities. I am far away from any good resources for this info!

Thanks,

Aneis.
RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
There are a lot of options available, but it all depends on what you want the program to do. For example, is reserving time in advance needed, or do you just need to manage user time once they're on a computer?

We currently "check out" our computers in our circulation system, using timers with barcodes to represent each machine. Ours are color coded, but you can use numbers instead.

A note from someone who has learned the hard way -- yes, it *is* worth the extra $2 per timer to get a digital timer. The windup ones are loud, especially if you have several going at once.

This system has worked well for us, and we're also testing the *free* timer available at [url http://www.librarygeek.com/ ]http://www.librarygeek.com/[/url] on one of our Gates machines.

We've found the free timer works especially well in the children's profile (games but no net access). Cuts down on kids whining to us or their parents for "just a few more minutes" (or just flat out ignoring us when we tell them the time is up) when the computer system automatically resets.

However, in the profiles with net access, we've had a few issues. It doesn't log off the computer, it only closes all windows and resets back to the timer's startup screen. Without a log off, the info in the browser, such as the history, is still there when the next person goes online.

We've even had a case where someone didn't log off their web mail, and the next person signed in to get their mail from the same site and found it was still logged in as the previous person. This was even after the browser had closed.

You can get around this by manually logging off after each use, but it defeats some of the purpose of using a timer program.

In the "Open Source Software for Libraries?" thread in this forum, there's a mention of WIBS (Windsor Internet Booking System). This is also a free program, but I haven't downloaded a copy yet to see exactly how it works.

You can visit the site at [url http://wibs.sourceforge.net/. ]http://wibs.sourceforge.net/.[/url] It does say it includes the following features:

>uses your browser for logon and time-control

>is platform-independent

>allows patrons to book stations on the web
RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
aneis,

djsarge posted this in the "open source" topic, in reference to your post...

What I hope that libraries do is to consider "open source" software BEFORE they spend scarce dollars on software. For example, there is a gentleman inquiring about PC reservation software. All of the products he mentioned are commerical and closed source. My recommendation is to research WIBS, an open source reservation program used by the Winsdor Library.

Those who are spending a fortune on cataloging systems should explore Koha or OpenBiblio. Imagine the number of Harry Potter books you can buy with the savings. emoticon
RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
Hey Aneis, and welcome aboard! It's good to have you with us.

This is a popular topic for libraries and I'm sure plenty of our members will be able to jump in here - I've heard some of the Gates trainers mention that some of their libraries use Pharos specifically.

Do you know about [url http://www.ala.org/Content/NavigationMenu/PLA/Publications_and_Reports/Tech_Notes/PC_Reservation.htm ]this article[/url] on the ALA site? It's good "starter" info for PC management software.

We'd love to hear about your experiences with WebJunction. If you have comments or suggestions, you can post them right here, or email [url mailto:community@webjunction.org ]community@webjunction.org[/url]. Thanks again for posting, and welcome aboard!
RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
Thank you all for the responses! I will be looking into each one ASAP.

Thanks!
Aneis.
RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
Our problem is not so much reserving the computers, but the fact that the librarians have to walk about 100 feet to log a person in. They waste a lot of time on a busy day just walking back and forth.

What we really need is a way to remotely log the computers on for the patron so that the staff doesn't have to keep going back and forth to do the logins.
RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
We actually log in once - in the a.m. Then leave the patron account up all day. We do occasionally have to re-log in (or very rarely, re-root) a locked-up PC.

We do not have (like I mentioned initially) a reservation system that requires a log in each time. We keep manual logs at the front desk and keep track of who sits where and when. I also implemented the use of RealPopup (freeware). It accesses the Windows default messaging system and is great for sending 5 min. warnings and "Your time has expired." messages.

Anyway, my point was that we do not log each patron in and out but we do shut them down each night which is a pain in and of itself!

That is what seems so great about the reservations systems I listed before. Supposedly they:

-allow the patrons to log themselves in

-allow the staff to login & out remotely

-allow the staff to shut down remotely

-and keep track of who sits where and when for report purposes

-plus a lot more

I looked at the WIBS open source software, but it just doesn't add the functionality that makes the other software so inviting!
RE: RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
Wgragg and Aneis

A free remote control program is VNC. This will allow one to remotely shut down a computer.

If you are running a windows 2000 domain there is a program called shutdown.exe that is available from the windows 2000 server resource kit.

Another program is called Dameware that actually may be better than VNC to remotely control your computers on the network. It costs 150 dollars but I think that it would be worth it.
RE: RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
The free timer I mentioned allows patrons to "log in" on their own. Essentially you leave the computer logged on, then the patron has to read an info screen (the rules for computer use), then click a button to accept.

We can't do remote access though, but we haven't had a need for it.

As for keeping track of who sits where and when, if you have an automated circulation system to check out materials, let it do the work for you. Assign each machine a number, then when someone wants to use a computer, tell them which machine to use and check it out to them.

We also have a lot of our "regulars" who know how to log in without us, and we generally don't have a problem with that (there's no password, just a user name). They know they simply have to tell us they're using a machine so we can keep track of usage.

Would it be feasable to leave the machines logged in with a timer, or have a few trusted patrons know how to log on?
RE: RE: RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
I have brought up the idea of keeping the patron account up all day, but there was resistance to it. With the lab being in a different room from where they check out, it is hard for the staff to make sure a patron checked out the computer before beginning to use it.

I don't know how much is for security and how much is due to wanting an accurate statistical count. I have caught a few patrons trying to crack the security by sitting down at a computer that was just vacated.

I will check on that software you mentioned DJ, thanks.
RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
Does anyone have experience with reservation/tracking software that can be used on OPAC stations? The only function desired is to track the number of users of the workstation, not reserve time or require login, perhaps other than clicking "OK". Thanks,
RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
If you only need to track the number of users, and you have a circulation system, you can "check out" the computers just like you would any other material. Let your circulation system do the work for you if at all possible.
RE: RE: RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
Not sure if anyone is visiting this conversation anymore but I installed the VNC software and love it.

I handle the tech support here and this software has saved me from walking 10 extra miles a day.

Thanks for the tip!
RE: RE: RE: RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
Aneis

You are quite welcome..

VNC is really cool!
RE: Reservation software / Timer for computer use
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
I saw a great conversation on the [gateslib] list regarding libraries' use of timing software, and invited some of them to post their experiences here. Please weigh in on this important issue so that folks trying to make this decision have your experiences to guide them! Thanks...
RE: RE: RE: RE: RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
WOW - this VNC software does look pretty neat.

We plan on checking it out further!
RE: RE: RE: RE: RE: RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
I have been testing the timer from library geek on a W2K Gates machine.

I can not log out to go from (for example) the all profile to the child profile. Has anyone else experienced this?

Thanks - Chad
RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
Chad,

The Library Geek timer prevents logging on and off as part of its function. It would keep someone from logging in as "all" or "youth" when they should be on as "child"

The only way to switch between profiles is to click the "staff only" button, enter the password, then turn the timer off. Then you can log off and log back on as you normally would.

This is one reason I think the timer works best on machines that will mostly stay in one profile. It's especially good for use in the "child" profile, to cut down on arguements over how much time is left with the wee ones.
RE: RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
Thanks for the info!
RE: RE: RE: RE: Reservation software
3:01 PM EDT 6/20/04 as a reply to Aneis Hall.
Has anyone dealt with Pharos?

We have been researching several of these systems and this one seems to do a lot.

If you go to their site (pharos.com) you can sign up for a free web seminar where they discuss their product in depth. I think the next one is 17 December.

Chad
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