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Advanced E-Mail
Go beyond sending/receiving e-mail. Set up a signature, create an address book/distro list, organize e-mail, and send/open attachments. Steps cover all major web-based e-mail services.
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Beyond the Basics - Refining Web Searches
This lesson will help staff and patrons understand how to limit a search using advanced search options, save a site in Internet Explorer Favorites, and troubleshoot Web searches by avoiding common pitfalls.
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Computer Basics
A lesson plan to teach patrons a basic understanding of computer parts, including the use of the mouse.
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Computer Comfort Class Instructor Guide
An instructor guide for teaching a basic Introduction to Computers class. The guide is in English and is accompanied by a Spanish version for class attendees.
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Computer Lab Setup
Here are some ideas and handy illustrations on how to set up a computer lab or training room. This document can be used in conjunction with the Training Strategies Class Handouts series.
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Creating Lesson Plans for Teaching the Public
Follow the tale of how the Hibbing Public Library created lesson plans to teach patrons, and access the lessons themselves to teach patrons at your library.
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Developing Online Patron Tutorials Webinar
Archive and associated resources for the March 29, 2011 webinar with Lisa Barnhart and Dawne Tortorella on developing online patron tutorials
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E-Mail
A lesson plan to teach library patrons the basics of setting up and using email. Lesson is designed to be used on Gates Foundation granted computers.
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E-Mail Plus
A lesson plan for teaching patrons more advanced aspects of email, including filters, attachments, folders, and address books.
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Evaluating Web Sites Lesson Plan
This lesson will help you teach patrons how to dissect the different elements of a Web address as they develop a deeper understanding of the Internet.
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Free Windows 7 Curriculum: Basic Computer Training at Your Library
Archive and associated resources for December 6, 2011, webinar with Todd Watts presenting on Microsoft's My PC Series workshops, joined by libraries who are implementing patron training with the tools.
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Getting Started with Microsoft Excel 2010
A presentation for learning how to start using Microsoft Excel 2010.
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How One City Got Information Literacy Brewing
A mobile computer training program is bringing an empowering awareness of the information landscape to Seattle neighborhoods.
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How to Write a Resume
A lesson plan to teach library patrons how to write a resume using Microsoft Word 2000.
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Independence in Training
This handout provides a list of self-paced tasks, learning scenarios, and scavenger hunts that can be effectively incorporated into your Internet trainings.
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Internet Services and Training in Social Roles of Public Libraries
Chapter 4 from Public Libraries and Internet Service Roles: Measuring and Maximizing Internet Services (ALA Editions) that discusses the important role libraries now play in providing Internet training to patrons.
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Internet Training Resources for Trainers
This comprehensive list of resources are a useful compilation of Internet training Web sites.
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Introduccion a Windows
This lesson plan in Spanish is used in the Chilean Public Library program, 'BiblioRedes: Abre tu Mundo,' and can be used to teach staff or patrons a basic understanding of the Windows XP operating system.
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Learn by Doing
This helpful handout provides great ideas for interactive learning and provides a list of resources for Internet training.
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Museums, Libraries, and 21st-Century Skills
Archive and associated resources for December 1, 2010, session with Mary Chute as part of Serving the 21st Century Patron 2010, online conference.
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My Account 