Friendly & Knowledgeable Staff
During the study we learned that patrons and residents want a friendly, knowledgeable library staff. This training course provides ways for staff to refamiliarize themselves with building job skills, handling conflict and presenting a positive attitude. Directors and supervisors might want to use this course to guide discussion during staff development training.
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- Dealing with Angry Patrons
- Communicating with Power and Confidence
- Identifying your Customers’ Expectations
- Customer’s Voice
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#1 Library staff who are friendly and knowledgeable
Document / Last Modified: 08 March 2013
In Developing Success Factors, we looked at the attributes that people across Illinois said were most important to them for their library. The number one response was friendly and knowledgeable staff.
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