AskAway
and away we go...
Ask?Away Illinois is an Internet-based reference service that allows information seekers to interact online and in real time with a skilled librarian. The service is available 24 hours a day, seven days a week. Reference librarians from public, academic, school, medical, and other special libraries in Illinois staff the service in collaboration with librarians across the U.S. for peak time and after-hour support when Illinois libraries are closed..
Joining other librarians who participate in this online service gives you a chance to use your talent and skills in a forum that is unique and exciting. You will be assisting online users at their point of need. Services such as Ask?Away also showcase librarians as a valuable resource in the information age.
Want to see virtual reference in action? Watch video of Sarah Long (Director, North Suburban Library System) interviewing Bill Pardue, Virtual Reference Librarian at the Arlington Heights Memorial Library.
Need to get a quick overview of Ask?Away? Download the powerpoint presentation listed in the Documents tab.
QuestionPoint TRAINING VIDEO
QUICK CONNECT WITH THE QWIDGET
AskAway is proud to introduce QuestionPoint's new widget interface. Now patrons can ask their question at the point of need…no clicking on icons or links…just type in a question, hit send and away your questions go to be answered by a qualified librarian.
Those libraries already participating in AskAway can build and add a Qwidget to their web pages NOW! Those libraries not participating can join AskAway NOW and give their patrons the opportunity to ask questions 24/7/365 through the chat form and Qwidget!
Short promotional video
Most Recently Added
Who? What? Where? Ask?Away librarians can be heroes to their users
Document / Last Modified: 26 January 2012
Ask?Away Illinois stories
Ask?Away PowerPoint Overview
Document / Last Modified: 26 January 2012
PowerPoint Presentation introducing Ask?Away.
Ask?Away Experience
Document / Last Modified: 26 January 2012
Find out more about Ask?Away Illinois and virtual reference as Brian Smith of the Prairie Area Library System interviews Bill Pardue from the Arlington Heights Memorial Library. Bill is chair of the Ask?Away Illinois Advisory Committee and is the Virtual Services Librarian at the Arlington Heights Memorial Library.
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