Training Files and Documents
It's what you learn after you know it all that counts. Check out the links above to access a wealth of documents, webinars, and other resources to fill knowledge gaps, reinforce skills, or perhaps inspire innovative ideas for your library.
Have something to share that's not already here? Use our Submit a Document feature to the right to contribute to our community.
Most Recently Added
Bite-Sized Video for Libraries
Document / Last Modified: 26 March 2013
Short, targeted videos can go a long way toward presenting information to staff and patrons, or reinforcing skills. Learn how to leverage bite-sized video for learning in your library using basic videography techniques.
Handling Challenging Customer Service Situations
Document / Last Modified: 26 March 2013
There is no such thing as difficult patrons, but rather difficult service situations. Learn to resolve these with care and compassion to keep your customers coming back to the library. See the attached documents for ideas.
Your Patrons and GALILEO
Document / Last Modified: 26 March 2013
Using GALILEO can be overwhelming for some library patrons because of the sheer volume of resources it contains. Review this document to learn tips and trips for simplifying the GALILEO experience when working with patrons.
Building Effective Teams
Document / Last Modified: 26 March 2013
The effectiveness of a team is largely governed by the emotional intelligence of the group, as well as its leadership. Review the attached documents for insights into the workings of high-performing teams.
Planning a Professional Development Program
Document / Last Modified: 26 March 2013
Having an organizational professional development program can help your library meet its strategic goals while also developing staff members to be their best. The attached document highlights the core elements of a professional development program.
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