Articles, Courses, Discussions, Groups Ryan Turner 0018-10-24T22:44:26Z 0018-10-24T22:44:26Z

Applicability The information in this document applies to standalone public access computers granted by the Bill & Melinda Gates Foundation to libraries following states: AK, CT, DE, IA, KS, MA, MD, NE, NH, NJ, NV, OR, RI, UT, WI, and WA running the XP Professional operating system.   Why Do This? You can use the information in this document to set up your computer after replacing or restoring a hard drive. After you complete these steps, the computer is ready for use by the public.   Before You Begin Know Your Network Settings and Passwords After restoring or replacing the hard drive, all customized settings and added software will be gone. In order to configure the computer, you will need to have the following information: Exec password Staff password Computer Name Computer IP address Subnet Mask Default Gateway DNS address(s) Printer IP address Instructions To Change the Passwords for exec and staff Log on to the computer as exec, and confirm that Centurion Guard is unlocked. The Logon Message dialog box appears. Click OK. The Change Password dialog box appears. Type a new password for the exec user account in the New Password and Confirm New Password text boxes, and click OK. A message confirms the password change. Click OK. Right-click My Computer, and select Manage. The Computer Management window opens. In the left pane, click the words Local Users and Groups. The Users and Groups folders appear in the right pane. In the right pane, double-click the Users folder. The contents of the folder appear in the right pane. Click the staff icon once to select it. Click Action on the Menu bar, and select Set Password. A warning mssage appears. Click Proceed. The Set Password dialog box appears. Type the new password for the staff user account, and press TAB. Retype the new password in the Confirm Password text box, and click OK. A message confirms the password change. Click OK. Close the Computer Management window. To Enter the Network Identification Information Right-click the My Computer icon, and select Properties. The System Properties dialog box appears. Click the Computer Name tab, and then click the Change button. The Computer Names Changes dialog box appears. Type the original computer name in the Computer Name text box, and click OK . The Computer Name Changes message appears. Click OK to return to the System Properties dialog box, and click OK again. The Systems Changes dialog box prompts you to restart the computer. Click No. Right-click the My Network Places icon, and select Properties. The Network Connections window opens. Right-click the Local Area Connection icon, and select Properties. The Local Area Connection Properties dialog box appears. NOTE: If there is more than one Local Area Connection icon, select the one that is enabled. Select Internet Protocol (TCP/IP) so it is highlighted in blue, and click the Properties button. The I nternet Protocol (TCP/IP) Properties dialog box appears. Select Use the following IP address, and type the IP address, subnet mask, and default gateway. Select Use the following DNS server addresses, and type the addresses for the preferred and alternate DNS servers. NOTE: If you are using DHCP, select Obtain an IP Address Automatically and Obtain a NDS Server Address automatically . Click OK twice, and close the Network Connections window. To Set the Date and Time Click Start, point to Settings, and select Control Panel. The Control Panel opens. Double-click the Date, Time, Language and Regional Options icon. Click Date and Time. Click the Time Zone tab, click the downward-pointing arrow to the right of the text box, and select your time zone. Clear the Automatically adjust clock for daylight saving changes check box. Click the Date & Time tab. Set the correct date and time, and click OK. Close the Control Panel. To Update Streets & Trips To make sure your computer has the most current updates to Streets & Trips, you can download updates as part of the setup process. These updates aren't critical to the functioning of the program, so it isn't necessary to download updates immediately. You can wait until a convenient time when the computer is not in use. Don't lock Centurion Guard immediately after performing this procedure. Subsequent steps in the setup process require Centurion Guard to be unlocked. The downloading process can take a while. If you need to stop for any reason, click the Stop button. The programs will resume downloading where you left off the next time you download updates. When the download is complete, the programs will automatically integrate updates with the existing content. If you download updates later, be sure to unlock Centurion Guard before downloading, and be sure to lock Centurion Guard when you're done. Click Start, point to Programs, and select Microsoft Street & Trips. The Microsoft Streets & Trips window opens. Click Route, and select Update Construction Information. A message confirms that you want to download updates now. Click Yes. The downloading process begins, and when it ends, a message confirms that the data was downloaded successfully. Click OK. Close the Microsoft Streets & Trips window. To Update Encarta Follow this procedure to download updates to the Encarta Reference Library. Click Start > Programs > Microsoft Encarta > Encarta Reference Library 2003. Click Tools on the Menu bar, and select Update Encarta. The Update Encarta screen appears. Click Update Encarta. Downoading files begins. This may take several minutes. Click OK when the Update Complete message appears. Close the Encarta window. To Restore Customizations If you made changes to your computer prior to restoring or replacing the hard drive, including changing or adding user accounts or profiles, adding software, or modifying security settings, restore those changes. To Set the Internet Explorer Start Page for Each User Follow this procedure to set the page that opens when people start Internet Explorer. You might change the Start page to your library's Web site or another Web site of local interest, or you might change the Start page to a Web site frequently visited by users of your library. The Start page your computer is initially set up to use is www.yahoo.com. Unless you change the Start page, www.yahoo.com will open when people start Internet Explorer. Click Start > Programs > Administrative Tools > Policy Editor. System Policy Editor opens. Click File on the menu bar, and select C:\\policy\\ntconfig.POL. Double-click the icon for the user account for which you want to change the Start page. The Properties dialog box appears. Double-click Internet Explorer. Double-click Internet Settings . Confirm that the Definition of Home Page box is checked, and click the words Definition of Home Page. The Enter the URL for the home page text box appears in the bottom pane. Double-click inside the text box. The current URL is highlighted. Type the new Start page URL, starting with http:// Click OK, and repeat Steps 3-8 for another user account for which you want to change the Start page. Click File on the menu bar, and select Save. Close System Policy Editor. To Configure the Printer Port Follow this procedure to set up your computer to send print jobs to the printer. Using these instructions, you will enter the network information for your printer so the computer can access it. Click Start, point to Settings, and select Printers and Faxes. The Printers and Faxes window opens. Right-click HP LaserJet 6, and select Properties. The HP LaserJet 6 Properties dialog box appears. NOTE: If your grant included a printer other than the HP 4100, right-click the appropriate printer in Step 2. Click the Ports tab. Click Configure Port. The Configure Standard TCP/IP Port Monitor dialog box appears. In the Printer Name or IP address text box, delete the existing number, and type the printer's IP address. Click OK. Click Close, and close the Printers window. To Lock Centurion Guard Once you've completed the steps in this document, your computer is ready to use. Be sure to shut down the computer and turn the Security Lock to the Locked position before you make the computer available for use by the public.

Ryan Turner 0018-10-24T22:44:26Z Dale Jensen 2004-06-25T21:31:20Z 2004-06-25T21:31:20Z

Applicability These instructions and the application apply to all granted computers running Windows 2000 or Windows XP. Instructions When logged in as exec , Policy Editor should be present under Start>Programs>Administrative Tools whenever Public Access Computer Profile Restrictions are installed. When Profile Restrictions are removed, Policy Editor is also deleted. Check to see if Profile Restrictions are installed. Click on Start>Settings>Control Panel . Open Add or Remove Programs . Scroll down and look for Public Access Computer Profile Restrictions (there may be four other entries beginning with Public Access Computer , make sure you find Profile Restrictions ). If Profile Restrictions are listed, select the item and click Remove . Once they are removed, continue to step 6. If Profile Restrictions are not listed, continue to the next step. Close Add or Remove Programs and the Control Panel . Click on Start>Programs>Public Access Computer Configuration Tool>Public Access Computer Installer . Place a check in the third box, next Public Access Computer Profile Restrictions and click Install . Once installation is finished, click OK . Verify that Policy Editor now appears under Administrative Tools .

Dale Jensen 2004-06-25T21:31:20Z Dale Jensen 2008-05-31T21:04:44Z 2008-05-31T21:04:44Z

Applicability Bill & Melinda Gates Foundation granted computers running Windows 2000 or XP.   Why Do This? Because MS Word is installed with all possible language options, the English resume templates and wizards become hard to find. As installed, these templates are under the Other Documents tab in the New Document window, while many foreign language templates are under the Resume tab. This utility will put copies of the resume templates under the General tab so they are the first thing to show up in New Document.   Before You Begin You must have the Centurion Guard key available and know the password for the exec account.   Instructions Procedure Shut down the computer and turn the key on the front of the computer to the Unlocked position. Restart the computer, and log on as exec. Click Start > Settings > Control Panel . Double-click Add/Remove Programs . Scroll down and highlight Public Access Computer Profile Restrictions . Click Remove . A DOS window will appear on screen. Close Add/Remove Program s when the uninstall is complete. Click to download the Word Templates batch file. Choose to save file to the desktop. Close any open windows and double-click on the Templates.zip icon. Choose Exctract All, and when finished, open the resulting folder. Double-click on the Templates.bat file. The batch file will run in a black DOS window. To verify the batch file ran correctly, log on as all. Open Microsoft Word. Click File > New . Click the General tab. You should see Blank Document, Agenda Wizard, Batch Conversion Wizard, etc. Close Word and log on as exec. Click Start > Programs > Public Access Computer Configuration Tool > Public Access Computer Installer . Check Public Access Computer Profile Restrictions. Click OK. A black window will open and run a batch file. Shut down the computer and turn the Centurion Guard key to the locked position.

Dale Jensen 2008-05-31T21:04:44Z Dale Musselman 2004-09-26T21:27:09Z 2004-09-26T21:27:09Z

Applicability The information in this document applies to all computers granted through the Bill & Melinda Gates Foundation's US Library Program, the Gates Center for Technology Access, or the Technology Resource Institute. Why Do This? The computers granted to libraries in the US and Canada as well as Native American locations between 1998 and 2003 have very specific and unique software configurations and security designed to enhance their intended use as public access computers. Because of this, special procedures and instructions have been developed for the administration of these computers. The instructions found under the Gates Foundation Computers topic are intended for use solely with these computers. Following them on a computer not received through a Gates grant can result in unpredictable and possibly damaging results. If you are not sure you are working on such a computer, follow these instructions to verify. Before You Begin You will need an administrative password. Instructions First verify that the hardware is consistent with granted computers. All Gates granted computers are Gateway brand. If it is not a Gateway computer, it was not a Gates PC. All Gates Library computers either use Windows NT, Windows 2000, or Windows XP as their operating system. All English language Gates Library shipped with public access accounts named "all," "child," and "bigprint," as well as some others that vary from model to model. Spanish Gates Library computers use accounts called "todos," "jovennes," and "grande." All Gates library computers have an administrative account. This account is usually named "exec." Some servers use "webexec" as the account name. Some network clients have a local administrative account called "wsexec." The administrative account for computers granted to Alabama libraries is called "template." To find the version.txt file included on each computer Log on to the computer as exec or other administrative account. Right-click on the My Computer icon found on the desktop and choose Explore. In the left-hand pane, click on My Computer so that you see the computer's drives displayed in the right pane. If there is a D: drive that is not a CD-ROM drive, double-click on it. There should now be a folder named Utilities displayed in the right-hand pane, toward the bottom of the list of folders. If so, skip to step 7. If you could not find a Utilities folder on the D: drive, double-click on the E: drive. There should now be a folder named Utilities displayed in the right-hand pane, toward the bottom of the list of folders. If so, skip to step 7. If you could not find a Utilities folder on either the D: or E: drives, you may not be working on a Gates granted computer. Skip to the To Verify User Accounts section for your operating system. Double-click on the Utilities folder. Double-click on the Model folder. You should see one file named version.txt (on a few models it is named model.txt). Double-click on it. Windows Notepad opens. In the text file you should see a Part and/or Image number that begins with either TRI (Windows NT models) or BMG (Windows 2000/XP). There are some Windows 2000 models with no part number; these are described as Upgraded Image and contain a date of October 7, 2002. If this is not consistent with your computer, or you wish further verification, continue to one of the next two sections. To verify the User Accounts on a Windows NT computer Log on as exec or other administrative account. Click on Start>Programs>Administrative Tools>User Manager. In User Manager, the top pane lists the user accounts on the computer. All Gates Library computers should have accounts called tri-access and qa-access among others. To verify the User Accounts on a Windows 2000 or XP computer Log on as exec or other administrative account. Right-click on the My Computer icon and choose Manage. In the left pane, double-click Local Users and Groups and then click on Users. In the right pane is a list of the accounts on the computer. All Gates Library computers should have accounts called tri-access and qa-access among others. Interpreting the results If your findings were inconsistent with the description on anticipated findings, you likely have a computer that is either not a Gates Library computer at all, or else one that has been altered to such an extent that you should not follow any instructions intended for the Gates Library computers. If you suspect that previous staff have altered a Gates Library computer and you wish to return it to it's original Gates Library image, and you still have a current Support Agreement, you may contact Technical Support for assistance

Dale Musselman 2004-09-26T21:27:09Z Dale Musselman 2003-12-19T22:21:20Z 2003-12-19T22:21:20Z

Applicability The information in this document applies to computers running the Windows 2000 or XP operating system. Instructions Follow these steps to close the current programs or shut down the computer. If you're able to close the program causing the problem, in some cases you might be able to recover any files currently in use by the program. However, if you shut down the Gates Library Computer, changes to all files you haven't saved will be lost. Note: To unfreeze a Magic School Bus program, skip steps 1-3 and proceed immediately to Step 4. Hold down the Alt key, and press the F4 key to close the program. Problem solved? No: Holding down the Crtl and Alt keys, press the Delete key. The Windows Security dialog box opens. Click Cancel. Problem solved? No: Holding down the Crtl and Alt keys, press the Delete key. The Shut Down Windows dialog box opens. Click Log Off. The Log Off Windows dialog box opens. Click Log Off. Log on to the computer. Problem solved? No: Holding down the Crtl and Alt keys, press the Delete key. The Windows Security dialog box opens. Click Shut Down. The Shut Down Windows dialog box opens. Select Restart, and click OK. After the computer restarts, log on again. Problem solved? No: Holding down the Crtl and Alt keys, press the Delete key. The Windows Security dialog box opens. Click Shut Down. The Shut Down Windows dialog box opens. Select Shut down, and click OK. Wait 30 seconds before turning the computer back on again. Problem solved? No: Hold down the power button on the front of the computer until the computer turns off.

Dale Musselman 2003-12-19T22:21:20Z Bill & Melinda Gates Foundation 2002-01-01T19:11:34Z 2002-01-01T19:11:34Z

Use of these Quick Guides The guides available for download here are PDF versions of the laminiated guides that originally came with the granted Windows XP Gates Library Computers. These guides contain helpful, patron-focused instructions for using the specific applications and features of those computers. Some of the guides may also be useful if you have other computers running the same applications. There are also two guides, Printing, Saving and Opening Files , and Copying and Moving Text and Pictures that are suitable for use with almost any Windows based public access computer. Applications covered in the Quick Guides Internet Explorer 6, Microsoft Office 2002, Encarta 2003, and Streets & Trips 2003  Three Versions of the Quick Guides Windows XP - English This version covers applications available in the English language public accounts on the Gates Library Computers. Windows XP - English for Spanish This version is designed sepcifically for English speakers who are assisting Spanish speaking patrons use the Spanish launguage public account on the Gates Library Computers. Windows XP - Spanish A Spanish version for patrons use the Spanish launguage public account on the Gates Library Computers.

Bill & Melinda Gates Foundation 2002-01-01T19:11:34Z Bill & Melinda Gates Foundation 2002-01-01T20:48:25Z 2002-01-01T20:48:25Z

Bill & Melinda Gates Foundation 2002-01-01T20:48:25Z Bill & Melinda Gates Foundation 2002-01-01T22:16:41Z 2002-01-01T22:16:41Z

Bill & Melinda Gates Foundation 2002-01-01T22:16:41Z Dale Jensen 0011-12-25T22:14:13Z 0011-12-25T22:14:13Z

Applicability The information in this document applies to all granted standalone computers running the Windows XP or Windows 2000 operating system. Why Do This?  You have received errors when uninstalling Public Access Computer Profiles, Public Access Computer Profile Restrictions or Public Access Computer System Restrictions, which are preventing you from either removing or reinstalling these components.   This procedure will allow the three components to be uninstalled through Add or Remove Programs, and then reinstalled using the Public Access Computer Installer.   Before You Begin You will need your exec password and Centurion Guard key   Instructions IMPORTANT : This procedure will completely remove then replace the Public Profiles. Any customizations you have made to the Profiles will be lost. Shut down the computer and turn the Centurion Guard key to Unlocked . Turn on the computer and log on as exec . Open Internet Explorer and download the PAC-Uninstall file . Choose to Save the file. In the Save as box, click on the Desktop button on the left and then on Save . The file is saved to your exec desktop. Close all open windows. Double-click on the PAC-Uninstall.zip icon on the desktop. Choose Extract All and when finished, open the folder that appears. Double-click on the PAC-Uninstall.exe icon in the folder. Click OK . Wait for the program to complete, it will take several minutes. Close all open windows. Go to Start>Settings>Add or Remove Programs . Highlight Public Access Computer Profile Restrictions . Click on Remove . Highlight Public Access Computer Security Restrictions . Click on Remove . Highlight Public Access Computer Profiles . Click on Remove . Close Add or Remove Programs and the Control Panel . Go to Start>Programs>Public Access Computer Configuration Tool>Public Access Computer Installer . Place checks in all three boxes (the third box will become available when the second is checked). Click Install . It will take several minutes for the procedure to complete, do not use the mouse until the confirmation box appears. Click OK when prompted. Log off exec . Log on as all . Verify that the profile looks correct and you can only see the short, restricted Start Menu. If you were intending to make any changes to the system, begin those procedures now, otherwise shut down the computer and lock the Centurion Guard.

Dale Jensen 0011-12-25T22:14:13Z Dale Jensen 0011-11-25T21:33:27Z 0011-11-25T21:33:27Z

Applicability The information in this document applies to all granted computers running the Windows XP or Windows 2000 operating systems. Why Do This? If you use a proxy server for Internet access, there is a special procedure for setting up each of the public profiles to use the proxy. This method also allows you to use the proxy server for only select user accounts. Before You Begin You will need your exec password, the Centurion Guard key and the addess of your your proxy server. Instructions 1. Shut down the computer and turn the Centurion Guard key to Unlocked . 2. Turn on the computer and log on as exec. 3. Click on Start>Programs>Administrative Tools>Policy Editor (If you do not see Policy Editor, check to make sure Public Access Computer Profile Restrictions are installed). 4. Click on File and then on C:\policy\ntconfig.pol at the bottom of the File menu. 5. Double-click on all . 6. Double-click Internet Explorer , and select Internet Settings . 7. Click the Should the proxy be enabled check box so that it is checked 8. Click in the Set values for your proxies box, and type the proxy address and port number. The address might be in the form of either a URL (Web address) or an IP number, followed by a colon and then the port number. 9. Click OK . 10. Repeat steps 5 – 9 for each profile that will use the Proxy Address. NOTE: We recommend you do not change the child profile. This setting is already being used in child to prohibit internet access. 11. Click on File>Save . 12. Close the Policy Editor . 13. Shut down the computer and lock the Centurion Guard.

Dale Jensen 0011-11-25T21:33:27Z Ryan Turner 2008-05-31T22:23:38Z 2008-05-31T22:23:38Z

Applicability The information in this document applies to computers running the Windows 2000 or XP operating system.   Why Do This? On the Gates Library Computer, all public user accounts have the ability to send print jobs to the printer. However, you can deny individual user accounts access to the printer. For example, if you deny printer access to the child user account, people logged on as child won’t be able to print, but people logged on to the same computer as all will be able to print. You might want to deny access to the printer to prevent people from intentionally or accidentally printing large numbers of documents. In many cases, people click a program’s Print button without realizing it, and people sometimes click a Print button repeatedly because they think it isn’t working.   If you want to take an all-or-nothing printing approach for particular user accounts, use the instructions in this section. If you want to control printing by computer or by print job, use printer management instead. Before You Begin Consider the Pros and Cons of Denying Printer Access Before you deny access to printing, consider the consequences carefully. If you deny a user account access to the printer, the user can’t print. In contrast, when you manage printing, you can temporarily pause printing for all the user accounts at once, pause the printing functions of particular computers, and control individual print jobs. In addition, it takes more work to undo denying access than it does to undo paused printing using printer management. Instructions To Deny Printer Access to the child Account Follow this procedure to prevent people from printing while logged on to the child user account. You can modify this procedure to deny printer access to other user accounts or additional user accounts. If you have additional printers connected to your Gates Library Computer, you can modify this procedure to deny a user account access to any printer. Shut down the computer, and when it is fully shut down, unlock Centurion Guard. Start the computer, and log on as exec. The red key icon in the system tray indicates that Centurion Guard is unlocked. Click Start, point to Settings, and select Printers. The Printers window opens. Right-click the icon for the printer, and select Properties. The Properties dialog box appears. Click the Security tab. Click the Add button. The Select Users or Groups dialog box appears. Scroll down the list in the upper half of the dialog box, and double-click child. The child user account appears in the list in the lower half of the dialog box. Click OK. The child user account appears in the list in the upper half of the Properties dialog box. NOTE: If you want to deny printer access to a user account other than child, select the appropriate user account in Step 7. If you want to deny printer access to more than one user account, repeat Step 7 for the other user account, and in Steps 9 and 10, be sure to select the Deny check box for each user account to which you want to deny printer access. Confirm that the child user account is selected in the list in the upper half of the dialog box, as in the following illustration. Select only the first of the three Deny check boxes, as in the preceding illustration, and click OK. A security warning appears. Click Yes. Close the Printers window, and shut down the computer. Wait until the computer is completely shut down, and lock Centurion Guard.

Ryan Turner 2008-05-31T22:23:38Z Dale Jensen 2004-01-20T21:08:15Z 2004-01-20T21:08:15Z

Applicability The information in this document applies to all granted computers running the Windows XP operating system. Instructions Many libraries use the all account when making sharing connections between a Gates Library Computer and other computers on the network. By default, Windows XP does not allow connections using an account with no password. Follow these instructions to change that setting. With the computer powered off, turn the Centurion Guard key to the unlocked position. Turn on the computer and log on as exec. Click on Start>Programs>Administrative Tools>Local Security Policy. The Local Security Settings window opens. On the left hand side, double-click on Local Policies. On the left hand side, click on Security Options. On the right hand side, double-click on “Limit local account use of blank passwords to console only” (This should be the third item). Click on the radio button next to Disabled. Click OK. Close the Local Security Settings Window. Shut down the computer and lock the Centurion Guard. Turn on the computer. NOTE: After performing these instructions you may need to restart the other computer before attempting to make the sharing connection again.

Dale Jensen 2004-01-20T21:08:15Z Dale Jensen 2008-05-31T19:48:44Z 2008-05-31T19:48:44Z

Applicability The information in this document applies to Bill & Melinda Gates Foundation Standalone computers with a Centurion Guard installed running Windows 2000 or XP. Instructions Shut down the computer. Confirm that the Centurion Guard key is in the Locked or DVD Unlocked / Hard Drive Locked position. Turn on the computer and log on as exec. Do the keys still appear in the system tray indicating that the Centurion Guard is still unlocked see below)? If so, continue. Unplug the power cable to the computer. Open the side panel of the computer case. Locate the Centurion Guard PCI card (green circuit board pictured below). It is the only card that has a flat, gray, data cable attached. Remove the Centurion Guard PCI card and reinsert the card into its slot. If you are uncertain about how to remove or reinstall a PCI card, seek additional technical support. Remove and then re-attach all connections to the Centurion Guard PCI card. The connections are: Data cable (1.25" wide, flat, gray cable); CD power cable with red, black, and yellow wires; and Cable to key assembly (thin, flat, gray cable that connects key assembly on front of computer to the Centurion Guard PCI card). Plug the power cable back into the computer and turn it on. Turn on the computer and log on as exec. Do the keys still appear in the system tray indicating that the Centurion Guard is still unlocked? If so, continue. Shut down the computer and unplug the power cable to the computer. Unplug the Centurion Guard key assembly wire from the Centurion Guard PCI Card. This should force the Centurion Guard to lock if it is working. Turn on the computer and log on as exec. Have the keys disappeared from the system tray? If so, the key assembly is defective. Contact technical support for assistance with replacement. If the keys still appear in the system tray continue. If the Centruion Guard did not lock when the key assembly was unplugged, the Centurion Guard PCI card is probably bad. Contact technical support for assistance with replacement.

Dale Jensen 2008-05-31T19:48:44Z Dale Musselman 2008-05-31T22:13:58Z 2008-05-31T22:13:58Z

The information in this document applies to all granted computers running the Windows XP or Windows 2000 operating system. Why Do This? The Public Access Computer Security Restrictions block the public user from changing the volume through the on-screen icon. These procedures alter permissions to allow users to change the volume. The original settings were chosen in response to problems libraries reported on earlier models of sound settings being changed by patrons. Also it was not necessary to have this control since the supplied headphones had a volume control of their own. As long as you are using the Centurion Guard, restarting the computer will reset any change a patron makes to the sound settings. Before You Begin You will need your exec password and the Centurion Guard key. Instructions This procedure will change the file permission on the volume control. Shut down the computer and turn the Centurion Guard key to Unlocked . Turn on the computer and log on as exec . Open Internet Explorer and download SoundPerm.zip Choose to Save the file. In the Save as box, click on the Desktop button on the left and then on Save . The file is saved to your exec desktop. Close all open windows. Double-click on the SoundPerm.zip icon on the desktop. Choose Extract All and then open the resulting SoundPerm folder when finished. Double-click on the SoundPerm.bat icon Log off exec , and log on as all . Verify that you can change the volume by clicking on the volume icon in the system tray (lower-right corner of the screen). Shut down the computer and lock the Centurion Guard key. You will need to run this file again any time you remove, and then reinstall the Public Access Computer System Restrictions.

Dale Musselman 2008-05-31T22:13:58Z Dale Jensen 2008-05-31T20:39:06Z 2008-05-31T20:39:06Z

Applicability These instructions apply to all public access computers running Windows 9x/Me/2000/XP operating systems.   Why Do This? The Mouse Tutorial is an excellent introduction to working with Windows and using a mouse for the novice user. It includes both audio and on-screen instruction. Before You Begin You should be logged on to the computer with administrative privileges and any security features should be disabled . Instructions Download the Tutorial If you are not already viewing these instructions online, open the Web Browser. Download the English language version , and/or the Spanish language version of the Mouse Turorial Choose to Save the file. Browse to the Desktop as the location. The English version is 11.5MB and the Spanish is 7.5MB. The files can take anywhere from a few minutes to over an hour to download, depending on the speed of your Internet connection. Once download is completed, unzip the downloaded file to your desktop. Open the Mousetute or Mousetutsp folder and Double-click the exe icon it contains. Click Unzip to unzip the files to the C:\ drive. A folder will be created on the C:\ drive called Mouse Tutorial. Create a Shortcut on the Desktop These are basic instructions for a generic Windows computer. Any security software or special configuration you have may necessitate a different procedure. Double-click My Computer, then click the C: drive icon. Double-click the Mouse Tutorial folder. Double-click either the English or Spanish folder, depending on the version you are installing. For the English version, right-click the file mousetutorial2002.exe and click Copy. For the Spanish version, right-click the file mousetutorial2002.exe and click Copy. Close or minimize the open window. Right-click an empty spot on the desktop and click Paste Shortcut . Repeat steps 3-7 if you have downloaded both versions. Depending on your particular configuration, you may need to repeat steps 1-8 if multiple logon accounts are being used. Log on to each user in turn. Test the shortcut by double-clicking the shortcut and observing if the Mouse Tutorial starts.

Dale Jensen 2008-05-31T20:39:06Z Dale Jensen 0008-03-26T23:42:36Z 0008-03-26T23:42:36Z

Applicability The information in this document applies to standalone Gates Library Computers running Windows XP.   Why Do This? Patrons might bring devices into the library that connect to the computer’s USB port, such as digital cameras or flash drives. If the device needs to be assigned a drive letter to work, and the CD/DVD drive is enabled on the Gates Library Computer, the device will not be able to receive the needed drive letter.   To enable patrons to be able to use USB devices with a Gates Library Computer, library staff can disable the CD/DVD drive using the Centurion Guard key. However, disabling the CD/DVD drive will not work for patrons who want to use a CD burner and a USB device at the same time, or for libraries where the Centurion Guard key is not readily available to all staff.   Before You Begin To perform these instructions, you need the Centurion Guard key and the exec password. To verify that the procedure worked correctly, you will need a device (such as a digital camera) that plugs into a USB port and is assigned a drive letter on the computer. NOTE: These instructions need to be performed each time the Profile Restrictions component of the Public Access Computer Configuration Tool is removed and reinstalled.   Instructions Follow this procedure to set up a new system policy template that allows the use of drive G or G-Z. After you complete these steps, a user can plug a USB-enabled device into the USB port of a Gates Library Computer and the device will be assigned the drive letter G or higher. NOTE: Before unplugging a USB device, single left-click , first on the icon next to the clock in the lower right corner of the screen and then on Stop USB Mass Storage Device. Click OK . Then unplug the device. Double-clicking on the icon will result in an error message. 1. Shut down the computer, and when it is fully shut down, unlock Centurion Guard. 2. Start the computer, and log on as exec. 3. Open a web browser and download the driveadmxp.zip file from WebJunction . 4. Save the file to your Desktop. 5. Quit all open programs. 6. Double-click on the driveadmxp.zip file. It will open a folder. 7. Choose Exctract All. The contents will extract to a folder of the same name that will open up. 8. Double-click the driveadm.exe file in the folder. The WinZip Self-Extractor window opens. 9. Click Unzip. The contents are unzipped to the selected location. 10. Click OK. 11. Click Close. 12. Click Start > Programs > Administrative Tools > Policy Editor. The System Policy Editor opens. 13. Click Options, and select Policy Template. The Policy Template Options window opens. 14. Select C:\WINNT\inf\os.adm, and click Remove. The os.adm file is removed from the Policy Template Options window. 15. Click Add. The Add Policy window opens. 16. Browse to C:\WINNTR\INF. 17. Select OSv2.adm, and click OK. 18. Click Open. The OSv2.adm file is copied to the Policy Template Options list. 19. Click File, and select C:\\policy\\ntconfig.pol. The ntconfig.pol file opens in the System Policy Template window, and the users are displayed. 20. Double-click the user account you wish change (such as all ). The Properties window for this user opens. 21. Click the plus signs to open Operating System and Windows Explorer. The check boxes associated with Windows Explorer are displayed. 22. Select the phrase Hide these specified drives in My Computer. Settings for Hide these specified drives in My Computer appear in the box below. 23. Click the downward-pointing arrow next to the list box, if you wish to allow just one added device, select Restrict all but A, E, F, and G. This user will be allowed to use drives A, E, F, and G. If you wish to allow multiple USB devices at a time, select Hide C and D Only . 24. Click OK. 25. Repeat Steps 20–24 for all users you want to be able to access drive G. 26. Click File, and select Save. The new policy file updates are saved. 27. Close System Policy Editor. 28. Log on as the public user you enabled to use drive G, and plug a device into the USB port. 29. Double-click My Computer. The My Computer window opens. 30. Verify that you can see the drive that represents the USB device. 31. Verify that the device is available on drive G. 32. Shut down the computer. 33. When the computer is fully shut down, turn the Centurion Guard key to the DVD Drive Unlocked–Hard Drive Locked position. 34. Remove the Centurion Guard key, and place it in its secure location.

Dale Jensen 0008-03-26T23:42:36Z Maria Aliza 0014-05-26T23:49:09Z 0014-05-26T23:49:09Z

Applicability The information in this document applies to standalone Gates Library Computers running Windows 2000.   Why Do This?  Patrons might bring devices into the library that connect to the computer’s USB port, such as digital cameras or flash drives. If the device needs to be assigned a drive letter to work, and the CD/DVD drive is enabled on the Gates Library Computer, the device will not be able to receive the needed drive letter.   To enable patrons to be able to use USB devices with a Gates Library Computer, library staff can disable the CD/DVD drive using the Centurion Guard key. However, disabling the CD/DVD drive will not work for patrons who want to use a CD burner and a USB device at the same time, or for libraries where the Centurion Guard key is not readily available to all staff.   Before You Begin To perform these instructions, you need the Centurion Guard key and the exec password. To verify that the procedure worked correctly, you will need a device (such as a digital camera) that plugs into a USB port and is assigned a drive letter on the computer. NOTE: These instructions need to be performed each time the Profile Restrictions component of the Public Access Computer Configuration Tool is removed and reinstalled. Instructions Follow this procedure to set up a new system policy template that allows the use of drive G or G-Z. After you complete these steps, a user can plug a USB-enabled device into the USB port of a Gates Library Computer and the device will be assigned the drive letter G or higher. NOTE: Before unplugging a USB device, single left-click , first on the icon next to the clock in the lower right corner of the screen and then on Stop USB Mass Storage Device. Click OK . Then unplug the device. Double-clicking on the icon will result in an error message. 1. Shut down the computer, and when it is fully shut down, unlock Centurion Guard. 2. Start the computer, and log on as exec. 3. Open a browser window and download the driveadm.zip file from WebJunction . The File Download dialog box appears. 4. Select Save this program to disk, and click OK. The Save As dialog box appears. 5. Click the downward-pointing arrow to the right of the Save In list, and select Desktop. 6. Click Save. The file is downloaded. 7. Quit all open programs. 8. Double-click the driveadm.zip file on the desktop. Choose to Exctract All . 9. Open the driveadm folder on the desktop 10. Double-click the driveadm.exe file in the folder. The WinZip Self-Extractor window opens. 11. Click Unzip. The contents are unzipped to the selected location. 12. Click OK. 13. Click Close. 14. Click Start > Programs > Administrative Tools > Policy Editor. The System Policy Editor opens. 15. Click Options, and select Policy Template. The Policy Template Options window opens. 14. Select C:\WINNT\inf\os.adm, and click Remove. The os.adm file is removed from the Policy Template Options window. 15. Click Add. The Add Policy window opens. 16. Browse to C:\WINNTR\INF. 17. Select OSv2.adm, and click OK. 18. Click Open. The OSv2.adm file is copied to the Policy Template Options list. 19. Click File, and select C:\\policy\\ntconfig.pol. The ntconfig.pol file opens in the System Policy Template window, and the users are displayed. 20. Double-click the user account you wish change (such as all ). The Properties window for this user opens. 21. Click the plus signs to open Operating System and Windows Explorer. The check boxes associated with Windows Explorer are displayed. 22. Select the phrase Hide these specified drives in My Computer. Settings for Hide these specified drives in My Computer appear in the box below. 23. Click the downward-pointing arrow next to the list box, if you wish to allow just one added device, select Restrict all but A, E, F, and G. This user will be allowed to use drives A, E, F, and G. If you wish to allow multiple USB devices at a time, select Hide C and D Only . 24. Click OK. 25. Repeat Steps 20–24 for all users you want to be able to access drive G. 26. Click File, and select Save. The new policy file updates are saved. 27. Close System Policy Editor. 28. Log on as the public user you enabled to use drive G, and plug a device into the USB port. 29. Double-click My Computer. The My Computer window opens. 30. Verify that you can see the drive that represents the USB device. 31. Verify that the device is available on drive G. 32. Shut down the computer. 33. When the computer is fully shut down, turn the Centurion Guard key to the DVD Drive Unlocked–Hard Drive Locked position. 34. Remove the Centurion Guard key, and place it in its secure location.

Maria Aliza 0014-05-26T23:49:09Z < maddog > 2006-07-22T18:59:14Z 2006-07-22T18:59:14Z

It was only a joke - we have every faith in your thread moving abilities...

< maddog > 2006-07-22T18:59:14Z Ronda Haumann 2008-03-04T22:33:28Z 2008-03-04T22:33:28Z

We are unable to send e-mail using yahoo. Our tech guy said yahoo had made some upgrades and with the safety features built into the computer we could no longer use yahoo to send e-mails. Has anyone else had this problem, and if so what did you do?

Ronda Haumann 2008-03-04T22:33:28Z Pam Henley 2005-03-17T18:46:24Z 2005-03-17T18:46:24Z

Is it possible to put a screensaver on the public profiles of the Gates computers? Since we're going to a time/print management software (in a month or so), we'd like a screensaver to warn people that this is coming, and they will need to have a library card to log on. I couldn't find anything on this in the PAComputing areas.

Pam Henley 2005-03-17T18:46:24Z billy purdue 2005-12-01T20:58:05Z 2005-12-01T20:58:05Z

We are replacing the hard drive on our Gates 7400 server, and I'm having problems getting Windows NT setup to address it. I am assuming that the SCSI setup must not be quite right; I load Windows NT server setup, give it the diskette for the Symbios SCSI controller, and it tells me that there is no hard drive there. Any suggestions?

billy purdue 2005-12-01T20:58:05Z Maria Held 2006-09-27T12:38:16Z 2006-09-27T12:38:16Z

We recently received our new Gates computers with the children's software bundle. When starting one of the Clue Finders games a screen comes up to register this software. I tried to register (even in the exec profile) but nothing happens. How can I register or get rid of the registration screen?

Maria Held 2006-09-27T12:38:16Z Lin Joiner 2006-08-15T19:33:54Z 2006-08-15T19:33:54Z

Here is the problem: When the "all" user accesses Hotmail the error message "A runtime error has occurred. Do you wish to debug?" appears. This prevents the user from fully accessing Hotmail. This can be solved by unchecking the box labeled "disable script debugging" under the advanced tab of tools->internet options. I can unlock the profile at the server through system policy editor to allow access to internet options, but this box (disable script debugging) does not stay unchecked after logging off and back on. I assume the mandatory profile loaded from the server has not been changed. How do I make this change "stick"? I cannot find the unlock and lock.bat files that some instructions refer to but even with this tool I would need some help. Thanks in advance for any help that you can provide. Lin

Lin Joiner 2006-08-15T19:33:54Z Brenda Hough 2006-01-12T22:02:36Z 2006-01-12T22:02:36Z

Hi, One of my libraries has installed an external CDRW and iTunes to one of the Gates machines (KS model). It froze up as a patron tried to download music from a CD to the iTunes file. When a library employee tried movie files from the CD to iTunes with the computer in the "unlocked" mode, the process was fast and smooth. Has anyone made this work? Brenda

Brenda Hough 2006-01-12T22:02:36Z Ed Erjavek 2006-12-11T19:11:38Z 2006-12-11T19:11:38Z

Has anyone tried using disposable headphones and how effective especially cost effective was that? Thanks, Ed

Ed Erjavek 2006-12-11T19:11:38Z Ann White 2004-08-16T15:39:56Z 2004-08-16T15:39:56Z

I'm new to this board and have searched for this problem but do not see the answer. I need to connect our Gates computer to a non-Gates that has our dial-up connection to Internet. In the other non-Gates computers I set the proxy IP address in the Connections page. I can do that in the administrator log in on the Gates computer but not when logged in on the public site. Can you give me step by step instructions, please? Ann

Ann White 2004-08-16T15:39:56Z Ann White 2004-08-21T00:44:56Z 2004-08-21T00:44:56Z

Can someone direct me to the instructions for linking the Gates computers to our collection? I know I've done it before but I can't remember how! We have Athena on our server (which is not the Gates Content Server). Possibly it's on the PAComputing site. Our support has expired and I did not find it by searching there. AnnW

Ann White 2004-08-21T00:44:56Z Donny Frank-Rice 2005-04-20T14:47:23Z 2005-04-20T14:47:23Z

On one of our Gates computers I am having trouble removing the profile and security restrictions. I can go to Add/Remove Programs and remove them from there, and the restrictions appear to uninstall. The problem is that when I log on as "all" the restrictions appear to still be in place. The short Start menu is still in place, I cannot right-click on anything, I cannot get into Internet Options, etc. Rebooting the computer does not seem to help. Is there an easy way to correct this? I do not want to have to wipe out the profiles completely and rebuild them if I do not have to. Thanks, Donny

Donny Frank-Rice 2005-04-20T14:47:23Z Susan Glickman 2005-01-06T18:10:45Z 2005-01-06T18:10:45Z

I did my weekly antivirus updates this morning. All fine except on one of the kids Gates computers. It won't accept the updates, it seems too, but the date doesn't change. I'm open to all suggestions on this one.

Susan Glickman 2005-01-06T18:10:45Z Pam Henley 2005-01-31T21:52:00Z 2005-01-31T21:52:00Z

I had a similar experience on a few of our Gates machines last month, but it has since resolved itself. Now my problem is on 2 of these machines the Norton AntiVirus won't update - it says there is not enough disc space to download. I've been through everything I feel safe deleting and haven't been able to clear up much space. The other machines have lots of space, so I plan to sit down and compare files to see what might be different. My question is should I move Norton to the other drive (I think it's E: on these?). Would that involve uninstalling/reinstalling Norton? We are using NT, and Norton 2000 with updated subscriptions.

Pam Henley 2005-01-31T21:52:00Z Karen Davis 2007-05-04T14:42:04Z 2007-05-04T14:42:04Z

Hi, I've managed to go from bad to worse this week. My all profile is gone on one of my computers. I've tried to rebuild it, but the problem seems to be that the profile restrictions are corrupt. You cannot add them or remove them. Fatal error. Can someone please tell me where to get a copy of the patron profile restrictions (probably the whole things is messed up, so I'm open to reinstalling everything from the computer restrictions on down) and I'll need directions on how to install them to make them "new" again. I'm not seeing this on my cd's or online here. I think once I can get those straightened up, I can rebuild my All profile. I tried to copy the All profile from another computer, but in the workgroup they can't see the other workgroup members. Any help is appreciated. I'm stuck! Thanks!

Karen Davis 2007-05-04T14:42:04Z Bobbie Chapman 2005-06-10T21:40:04Z 2005-06-10T21:40:04Z

A patron could not use her USB flash drive in one of our GLC. The icon to remove the flash drive appeared on the sys tray, and when single left clicked it did say Stop G drive, but there wasn't any G drive in My Computer, so she couldn't open it. I followed the instructions in pacomputing article #7299 "Adding one or ;more drive letters for USB devices connected to the Gates Library Computer", but after I added OSv2.adm, and went into ntconfig.pol - operating system - windows explorer - Hide these specified drives in My Computer there wasn't a pick combination for A,E,F, and G. Mine says: Restrict all but A,E, and F Restrict C drive only Restrict D drive only Restrict A,B, and C drives only Restrict A,B,C and D drives only Rstrict all but A and E Restrict all but A,E, and F Restrict all drives Do not restrict drives This GLC has the typical A,C,D,E,F drives, but it won't show a G drive in My Computer even when it is plugged in. Can you please help me figure this out? Why won't the G drive show up and why don't I have a Pick of A,E,F, and G? Bobbie

Bobbie Chapman 2005-06-10T21:40:04Z Bobbie Chapman 2005-06-16T20:53:47Z 2005-06-16T20:53:47Z

Thanks, Dale, I'll try reinstalling OSv2.adm tomorrow and see if it allows me to add a G drive. If not, what other options do I have? Bobbie

Bobbie Chapman 2005-06-16T20:53:47Z Bobbie Chapman 2005-06-17T20:06:34Z 2005-06-17T20:06:34Z

Dale: The reinstalling OSv2.adm worked and I was able to get it to show me the G drive. Once again, Dale, you saved the day!!!!! Bobbie

Bobbie Chapman 2005-06-17T20:06:34Z Deanna Moe 2005-04-29T22:17:18Z 2005-04-29T22:17:18Z

Hello-- My Gates Foundation PCs were originally loaded with Windows and Office 2000. With that configuration I could easily share programs to non-grant computers. However, now that I've upgraded to Windows and Office XP I'm stumped. Is it possible to share programs from upgraded computers? If so, does WebJunction have any documentation? Thanks -mike dargan

Deanna Moe 2005-04-29T22:17:18Z Donna Howell 2005-03-17T21:27:40Z 2005-03-17T21:27:40Z

Hello again! I got my public profile just the way I want it and copied it to a jump drive. I successfully copied it to two PCs but the third one must have a setting different from the others because all my desktop shortcuts work in the public profile before I install the profile security. All except Word work afterwards. All are new HP DC5000SFF machines with Windows XP Pro, Norton AV Corp ed 9.0, and Office XP Pro installed. Any suggestions? Thanks.

Donna Howell 2005-03-17T21:27:40Z Bernadette Lucas 2004-07-08T19:32:58Z 2004-07-08T19:32:58Z

Help! Does anyone remember when the Word templates kept opening in Chinese? Well, my library has apparently reached a new level: now, when patrons try to open their word documents on ANY Gates computer, they open in what seems to be Chinese. We have been reduced to opening & printing their documents on the director's computer (I know, I cringe at the very thought too!). Does anyone have any information on this?? Any ideas? I'd appreciate anything you could tell me! Thanks Bernie

Bernadette Lucas 2004-07-08T19:32:58Z