WebJunction

I'm not sure what caused this - but one thing I notice in your description is that I think you are saying you removed the profile restrictions to change the IE start page, which is the wrong way to do that, so not sure if that was a factor or not.

First, go in to exec and My Computer and browse the C: drive.
- Look in Documents and Settings
- Delete any 'All' folder you see there (but NOT 'All Users')
- Look in C:\Profiles and make sure you see the All folder there
- Also make sure there are files in that folder (try looking inside C:\Profiles\all\desktop\ - you should see all of the icons that normally appear in all)
- Go to Add/Remove Programs and remove the Public Access Computer Profile Restrictions only
- Log off exec and try logging back on as all
- If that works, return to exec and run the Public Access Computer Configuration Tool, and reinstall the Profile Restrictions
- Then test the profile again.

If none of that helps, the way to get your profiles back is to completely uninstall the public profiles and then reinstall them. You do this by starting the same as you did to remove the Profile Restrictions, but once those are uninstall, also uninstall the Public Access Computer Profiles.

Then when you run the Conficuration Tool, you will need to check both the Profiles and Profile Restrictions. The downside of doing this though, is that you will lose any customizations that you have made to the public profiles, so you will need to recreate those.

About changing the start page: For most profile changes, you remove the restrictions first to do them. But the start page is different, it is done completely from exec, and with the restriction left on the whole time.

Instructions for doing this are in your Gates Library Computer Easy Guide. For the WinXP version it is in chapter 5, for Win2000, it is chapter 1. If you don't have the guide, you can get <a href="http://pacomputing.webjunction.org/do/DisplayContent?id=11886">pdf copies at PAComputing</a>.

Yes, sorry, should have been clearer about that. Delete any All.xxx folders.

I have done everything listed on the page, and the profile still won't come up.

I receive the following messages:
1. Windows cannot copy C:\\profiles/all\local settings\temp\antiphishing\ to location c:\\documents and settings\all\local settings\temp\antiphishing\.

2. Cannot find local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Does the fact that we moved the computer to another spot, and hooked it up to another data port, have anything to do with this?

the problem occured right after we did this.

Does this help in diagnosing the problem, and make a solution more likely?

People are really clamoring to get on that computer. So any help is appreciated.

Thanks.

Hello:

I have checked the other profiles on the computer, and they all seem to work fine.

So it is just the "All" profile that is giving me problems.

Any suggestions now that we know this?

WHAT KIND OF SCAN SHOULD I PERFORM ON THE C DRIVE?

Dale:

I have done the chkdsk function. I did not see a report when it was done.

And I have also copied the "all" profile from another computer and pasted it into the profile section.

However, there is that darn antiphishing file that I cannot delete. It says "Cannot delete antiphishing, access denied. Make sure disk is not full or write protected and the file is not currently in use.

I pasted the profile into the profile section, but the "all" profile will not come up.

It still gives me the message that it cannot copy the antiphishing file to the location i mentioned in an earlier e-mail.

The child and bigprint profiles will not work.

The child one does not have access to the Internet, and the bigprint one has the magnifier which I know no one will like.

Any other suggestions?

How do I get rid of the antiphishing file? How do you delete it if it won't let you delete it?

I am really stmped here. And I am hoping that you cna help.

Thanks for lal your help so far.

Since none of this helped, would it be easier at this time to reformat the hard drive, and reinstall everything using the disks that came with the update to XP?

That would work as long as there is no physical problem with the drive, so I would suggest using GWSCAN first to make certain that isn't the issue.

Then, to reimage the drive, you should do essentially the same process that was used to upgrade these from Win2k to XP. You want to use the 5 Software Upgrade DVDs only (not the Windows XP disk). I actually just described this process in a post yesterday in <a href="/forums/thread.jspa?threadID=7951&tstart=0">this thread</a>.

It takes about 3-4 hours, but one good thing is that most of that time you can just leave the computer alone and come back to change disks every 1/2 hour or so.

Dale

GWSCAN is the utility from Gateway that I mentioned and gave a link to a couple posts back. It scans your hard drive, but unlike the Windows scan which just looks for data errors, this tool will scan for physical problems with the drive and try to fix them. It will also tell you if the drive needs to be replaced.

But I also finally remembered another trick that may work and avoid redoing the whole drive:
- Go to add/remove and again remove the Profile Restrictions and then the Profiles themselves.
- Browse you hard drive and look for C:\Profiles. I assume since that file in the sub folder can't be deleted, neither can this folder.
- Rename the Profiles folder to really anything else (like BadProfiles) If it won't let you do this, then you are probably stuck, but assuming it works, next...
- Run the PAC Configuration Tool and install the profiles. This installs fresh profiles and will create a new Profiles folder.
- Test the accounts.

If it comes down to needing to reimage the drive, then I'll write up some more detailed instructions. the Basic outline (aside form what I mentioned in that other thread) is:
- Copy down all your network settings and make note of any software you've added or other changes you've made - these are going to get wiped out and you will have to put them back later.
- Change the boot order in BIOS to boot from the CD/DVD drive
- Put Disc 1 of the upgrade set and in and restart the computer
- The computer boots to the DVD and starts a program that will take the data on the 5 DVDs and write it over the top of whatever is now on the hard drive
- After that, boot up to the hard drive, log in to exec and replace all the settings and software that are missing (the granted software will all be there already).

All together, that process should take 5-6 hours, but that doesn't mean you need to be sitting at the computer that whole time.

Dale

Great. It's been so long now I did this for a living, it can take a while to remember those little tricks.

You should be able to deal with all the other little issues by going into the unlocked all profile.

First, in exec, take a look in Add/Remove programs and remove any of these items you see - things like the Google toolbar should only have been able to be installed under exec. Between the profile security and the Centurion Guard, there should be no way for anything like this to get on the system from patron use. If you ever see that happening, it's a red flag that something is wrong with the security.

Then remove at least the Profile restrictions, and log in to all. Run IE and make any changes you need to. Then log out of all, and then right back in (still unlocked). Double-check that all your changes took. Before you replace the restrictions, you want to make sure you can log in at least once with everything the way it should be, and things like setup wizards gone.

Then lock the profiles back down.

Occasionally you may have a situation where you need to also remove the System Restrictions in order to do something like edit the registry for a public account, but hopefully you won't need to do that now (it's a whole new kettle of fish).

Dale