Gates Foundation Granted Computers  
RSS
Threads [ Previous | Next ]
Norton AntiVirus 2007 3 user
Showing 7 results.
Norton AntiVirus 2007 3 user
4:46 PM EDT 5/21/07
We have 1 computer using this software having a problem. I re-installed it recently because of errors. I can logon as exec and the antivirus software comes up "OK". If I logon as "all" I receive 3 errors at startup. The errors are: ccApp.exe - Application Error Application failed to initialize properly(0xc0000022) Click to terminate the application.; osCheck.exe application Error. The application failed to initialize properly (0xc0000022) Click to terminate the application; PIFSvc.exe failed to initialize properly at ....No antivirus software is initialized. I have removed and deleted all Symantec Products, directories, registrey keys and re-installed per Symantec's support. I have looked at the profiles everything looks "OK". Do you have any sugestions?
Re: Norton AntiVirus 2007 3 user
6:24 PM EDT 5/21/07 as a reply to Donna Carnes.
So, my understanding is that normally this doesn't happen because the Norton routines are running as system services, not as user applications. So I'm not sure whether these will help, but here are a few things to try:

First I would be curious whether this happens with the Profile restrictions removed. If not, try logging in to all a couple times with them removed and the Centurion Guard unlocked and see if that helps.

If the problem returns, you might try changing the permissions on the files you referenced here so that Users have Modify permission. If these are all in the Norton (Symantec) folder, I would probably just change permissions on the whole folder.

Also - which operating system is this and which state are you in?

Dale
Re: Norton AntiVirus 2007 3 user
10:43 PM EDT 5/21/07 as a reply to Dale Musselman.
All of our computers run Windows XP Pro. We have a stand alone network. We are located in Illinois. We used Norton AntiVirus 2006-3 User Pkg without a problem. I installed AntiVirus 2007-3 User on 3 computers in February--2 Gates computers and the Librarian's pc. Since then, their have been a few minor problems like "Could not read instruction at 0xc... as the systems were shutting down. On May 10th a drive crashed on one of the Gates PAC. The other Gates computer was identical to it, so I used Ghost to clone an image. The new drive worked fine. But the Gates pc that I cloned from had a problem, after it rebooted--It wanted to boot from the A drive only. So I set the BIOS to default. Then the pc started up. Everything worked fine when I was logged on as "exec" but not for "all" or "staff". Last Thursday I ran Live Update. The "cloned" Gates pc updated fine. The other 2 computers did not. I downloaded Live Update and when that didn't work I removed the software completely and re-installed it. After that the Libraian's pc worked "OK". The Gates pc that I cloned from is the remaining problem. The same CD was used to install the software on all 3 computers. All 3 computers are on the same network. Tomorrow I will try your suggestions. Thanks dalem!
Re: Norton AntiVirus 2007 3 user
12:33 PM EDT 5/22/07 as a reply to Donna Carnes.
Well that sounds like a very sucky set of issues to deal with. Of course, you know you can't possibly be having these different issues on individual computers if they are all identical! emoticon

Hopefully you figure something out with this. Longer term, I think people are starting to have more and more issues with the Gates PC security software (and the Gates Security Tool on non="Gates" pc's), because it's now been over 4 years since that software has been updated. It was never even updated for SP2 - and as time goes on, updates and new software - especially things like AV are either poking more holes in the security or else running into these kind of conflicts.

It is probably worth thinking about moving to the MS Shared Computer Toolkit in the future. The next version of this should be out in a month or so (under a new name), and contains many improvements over version 1. Especially if you can't fully resolve these issues, it may be the way to go.

Dale
Re: Norton AntiVirus 2007 3 user
1:15 PM EDT 5/22/07 as a reply to Dale Musselman.
I do know it is impossible to have different issues on identical computers. But I don't know what happened after the clone to make them different. They were identical before the hard drive crashed, then I cloned the drive. One started up the other didn't. From then on they were not identical. I wondered if Symantec had any programmed protection in their software that might have caused a problem. I do have all the licenses and CDs--I'm not a thief. I tried your suggestions--none of them worked. But thank you for trying to help me!!!
Re: Norton AntiVirus 2007 3 user
11:13 AM EDT 6/13/07 as a reply to Dale Musselman.
I added Users permissions--Read & Execute--on 2 files, msvcp71.dll and msvcr71.dll in the c:\Windows\System32 folder. I found the info on Microsoft News Groups. It worked.
Re: Norton AntiVirus 2007 3 user
11:52 AM EDT 6/13/07 as a reply to Donna Carnes.
Great, glad you found the answer. And especially nice that you were able to find the reference to the specific files instead of having to resort to granting permission to the whole system32 folder.