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Remove profile restrictions also removes profiles!
4:53 PM EDT 5/8/08
We're trying to modify profiles to add a printer, but when we remove the profile restrictions, the profiles are removed as well. When we try to log on after the removal, we get the "Windows can't find your roaming profile....." message and end up with a temporary profile.
Anyone else had this problem?
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Re: Remove profile restrictions also removes profiles!
5:39 PM EDT 5/8/08
as a reply to Jim Huddleston.
It would help to get a little more detail on exactly what you are seeing when you do this. If you go to Add/Remove Programs in exec, you should see 5 entries relevant to the profiles and restrictions:
- Public Access Computer Build Profile
- Public Access Computer Installer
- Public Access Computer Profile Restrictions
- Public Access Computer Profiles
- Public Access Computer System Restrictions
So verify that you are seeing all of those. If not which are you missing?
And then you are removing only Public Access Computer Profile Restrictions? And when you do, the profiles no longer there, but Public Access Computer Profiles is still showing in the list?
If that is all true, could you check one other thing? Take a look at your C: drive, and tell me if you see Profiles and Policy folders.
BTW - depending on the particular kind of printer you are adding, you may not even need to remove the restrictions. Normally you only need to if you are adding a network printer, where you are printing through another computer that is acting as a print server. Otherwise you can usually just add the printer under exec.
Dale
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Re: Remove profile restrictions also removes profiles!
11:30 AM EDT 5/9/08
as a reply to Dale Musselman.
Thanks for your reply, Dale.
Yes, before I remove profile restrictions, all 5 elements are present in add/remove programs. But after removing profile restrictions, both restrictions and profiles are gone from list. The C:\Profiles folder is still there, and My computer | Manage | Users shows that all's profile is in C:\Profiles, but when all logs in, the "...can't find your roaming profile..." messages appear.
I ran the 8338.exe tool and reinstalled, but still get the same result.
The C:\Policy folder is gone.
I am trying to add a network printer, and we've done this successfully in three other branches by removing profile restrictions, adding the printer to each profile and restoring the restrictions.
Do you know if the 8338.exe tool _completely_ removes all changes made by the Gates software, such that a reinstall of it should leave the machine in a state that wouldn't require a complete reinstall of XP and all apps before rebuilding profiles?
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Re: Remove profile restrictions also removes profiles!
5:40 PM EDT 5/9/08
as a reply to Jim Huddleston.
Interesting - so it's not really removing the profiles, just losing their location. It is correct for Profiles folder to be in place and Policy folder to be gone when restrictions are removed.
A few things you might try:
- First, and easy one. Go into C:\Documents and Settings\ and delete any copies of the all profile (but not All Users). And then go to User Management and look at the Properties of All, and make sure the Profile path is specified as C:\Profiles.
If that didn't help then:
- Look in D:\Utilities\ to make sure you can find a copy of the PAC configuration tool - it may be buried a bit, I can't remember the exact path. If you find it, go ahead and remove all restrictions and profiles, run that 8338 tool, and remove the remaining PAC applications from Add/Remove.
- Then run a checkdisk, or other drive scanning ;just to make sure you don't have any corruption in the place where the Profiles are being stored. And double-check that C:\Profiles is gone, and that the user accounts are gone.
- Run the installation to install the Configuration tool. then run the tool to install the profiles clean.
Alternately, if you have another of these close by, you could delete C:\Profiles completely and copy over the same folder from another Gates computer (this only works because the machines are exact clones). This is quicker but probably less likely to help.
About the printer - probably too late for your current situation, but if you are printing to a network enabled printer via a TCP/IP port, you can also just add it as a local printer under exec, and it should show up in the public accounts. The tricky part can be if there is a second printer, you sometimes still need to unlock the profiles if you need to change the default.
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