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IE keeps closing
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IE keeps closing
12:22 PM EDT 6/8/06
Hi there,
I had a call from one of our librarians, who is having trouble with a Gates PC. Internet Explorer keeps "crashing" - locking up the machine. This happens when it is used in any of the profiles. It happens when Centurion Guard is unlocked. When IE is used in Exec, there are no problems.

I was thinking maybe it would help to run windows update with the profile restrictions removed??? It has been a while since I have been into the profile restrictions, but I was using a Gates book and talking to the librarian on the phone -- In add/remove programs, instead of seeing - public access computer build profile AND - public access computer installer AND - public access computer profile restrictions AND public access computer profiles AND - public access computer system restrictions -- she only sees
public access computer build profile, public access computer installer, and public access computer profiles.

Help??!!

Thanks!
Brenda
(Kansas)
Re: IE keeps closing
12:38 PM EDT 6/8/06 as a reply to Brenda Hough.
Hi Brenda in Kansas! Welcome to WJ!

So, it sounds to me like she has been running the computer with the profile and system restrictions removed. I recall a conversation with one of the regional technicians who said that many of the libraries are doing this - running them unlocked and just relying on the CG to clean things up.

I'm guessing you've probably asked if this started happening right after some kind of an update she ran, or something like that? In theory, if the CG is always on except for during updates, that should be the only time a software bug should be able to get in. But if that leads you nowhere, you might also have her run a hard drive scan with the CG unlocked.

Also, can you get any more specific details about what happens when it 'crashes'? You might also go into all, let it crash, then go back to exec and check out the Event Log for clues.

Good Luck emoticon
Dale
Re: IE keeps closing
3:49 PM EDT 6/15/06 as a reply to Dale Musselman.
Hi Dale,
Thanks for such a friendly greeting!

I am now at the library and am working on the troublesome computer.

Profile restrictions have been removed from this computer.

When logged on to a public profile, patrons are able to use Internet Explorer. However, when they close Internet Explorer, they receive an error message.
"Microsoft Internet Explorer has encountered a problem and needs to close." You are given a checkbox option to restart internet explorer and to send or not send an error report to Microsoft.

If I leave the restart internet explorer box checked, then IE reopens and again works just fine.

This only happens in public profiles. IE works just fine in Exec and does not give this message when you close the program.

(This computer is up-to-date with Windows Update and anti-virus software. The OS is Windows 2000).

Ideas?
Thanks so much!
Brenda
Re: IE keeps closing
4:05 PM EDT 6/15/06 as a reply to Brenda Hough.
Oooh, oooh, I know how to fix it! Got those XP upgrade DVDs? emoticon

But seriously, so something happened with IE. Maybe it's coming from a plugin of some sort that wants greater permissions? I have no great ideas, but here are a couple places to look:

- Add/Remove Programs. Remove anything even remotely suspicious.
- Flash - Update, or even better, go to Macromedia and find the uninstall tool and remove it completely, then install it again.
- Do that same thing for any other plugin - Adobe?
- As an experiment you could try making All a Power User. If that fixes it, that would at least tell you that it is a permissions conflict somewhere.
- Oh, and you have actually tried multiple profiles? If not try that. If it is just one profile where it happens, try removing the profiles completely and then reinstalling them.

But I also suspect that in general this may be the cost of relying completely on the CG. It's great as long as it's always on, but if there are hundreds of computers set up this way, in use for multiple years, there are going to be cases where one gets left unlocked and things happen. At that point ghosting or re-imaging is probably the best option. And it seems reasonable to me that may be an acceptable risk for these libraries, but they should be prepared for this sort of thing cropping up every once in awhile.
Re: IE keeps closing
4:12 PM EDT 6/21/06 as a reply to Dale Musselman.
Thanks for the suggestions! We did try several profiles and the same IE closing issue occurred in all (except for Exec). We will try your ideas and will keep you posted.

Thanks again!
Brenda
Re: IE keeps closing
4:50 PM EDT 6/21/06 as a reply to Brenda Hough.
Hi Brenda,

I remember when we were using the PAC tool on Win2k machines. There were times when IE kept throwing up the same error message about needing to close - only the error was happening when you tried to launch IE. What I ended up doing was doing a reinstall of IE. That seemed to fix the problem, though I cannot say that it will for you.

Good luck.

Donny
Re: IE keeps closing
4:55 PM EDT 6/21/06 as a reply to Donny Frank-Rice.
Thanks Donny, emoticon
We'll give that a try, too!

I'll let you all know how it goes.

Brenda
Re: IE keeps closing
3:58 PM EDT 7/21/06 as a reply to Brenda Hough.
Hooray! Success! It is fixed.

I tried the 'make All a power user' test and IE worked properly. So... we knew it was a permissions thing. I uninstalled Flash, Adobe -- IE still gave the error message when closed. Then I noticed and uninstalled a "Big Fish Games" toolbar. Presto, magic, no more IE error message!

Thanks for the help!
Brenda
Re: IE keeps closing
4:07 PM EDT 7/21/06 as a reply to Brenda Hough.
But how can you have a useful Public Access Computer without a Big Fish Games toolbar????

So, is the point where you take away their CG key? emoticon

BTW - see you at IL2006....