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Serving Patrons Better with Mobile Devices
11:33 PM EDT 10/31/07
This week at Internet Librarian I saw two great presentations on the future of mobile devices and their potential applications for reaching library patrons at the point of need. We walked away with some leads on style guides for mobile devices and some ideas to share on how to quickly create a presence on the mobile web. Expect in the near future to see some of this content on WebJunction get legs. Or maybe wheels.
But the area of discussion that we did not get a chance to dive into was how can mobile devices be used to better connect with patrons who are visually or hearing impaired or who have language or cultural barriers? By virtue of these devices being always with their owners and mobile; and able to send and receive, integrate, translate, transform or relate audio, video, text and pictures, they may provide a whole new level of outreach.
What are your ideas or experiences with using mobile devices, specifically to serve these populations?
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Re: Serving Patrons Better with Mobile Devices
12:13 PM EDT 11/1/07
as a reply to dave ungar.
Thanks so much for sharing ideas and thoughts from Internet Librarian with those of us who aren't able to be there! This is an intriguing idea... and uncharted territory in many ways. I have not heard of library specific projects (yet), but hope others will share some here. I did a little searching and found some interesting articles about mobile technology and people who are blind: Cell Phones Now Helping to Guide the Blind http://www.computerworld.com/action/article.do?command=viewArticleBasic&taxonomyName=mobile_devices&articleId=291724&taxonomyId=75&intsrc=kc_feat
Mobile Innovations Available to Deaf... http://goliath.ecnext.com/coms2/gi_0199-149867/Mobile-Commerce-and-Vodafone-UK.html
What else have you heard/seen? What's happening in general and how might libraries be able to better serve patrons with special needs because of these innovations?
Brenda
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Re: Serving Patrons Better with Mobile Devices
6:59 PM EST 11/5/07
as a reply to Brenda Hough.
A new marketing piece just popped into my mind ... the "Handy Guide to Library Services" designed for people to keep at their office desks.
People who live here (and pay for this library) can now access us at work or on vacation (through multiple means). Why not recognize that and aim for that market?
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Re: Serving Patrons Better with Mobile Devices
2:00 PM EST 11/6/07
as a reply to Bob Watson.
What a timely discussion. I attended Virginia Libraries Association's annual conference last week and facilitated a session titled, "Going Mobile: Keeping the Library and Patrons Together". Lydia Patrick and Bob Bowie were the presenters and work for the Fairfax County Public Library system in northern Virginia. An interesting part of their presentation was reconstructing the Library website to fit on mobile devices -- share necessary content beyond a PC bound environment. Does one provide limited access/data (hours, directions, renewals, etc.), should we limit pop-ups, and how do we manage different browers on various devices. Three areas the presenters thought one might want to stay away from on a mobile device at the moment are: searching the catalog, database searches and lengthy forms. Their view is "bring what's out there, and people are using, into the library" so folks don't simply play with their devices, but use them usefully.
They talked about "twitter" and "pownce", but I didn't follow the conversation too well. If anyone could share with me what these words mean in relation to mobile devices, I'd really appreciate it.
Thx!
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Re: Serving Patrons Better with Mobile Devices
1:46 PM EST 11/8/07
as a reply to Heather Groves Hannan.
Twitter (http://twitter.com/) is a service that lets you update your "status" in multiple places via multiple interfaces. You can update your status using instant messenger programs, the web, or through text messaging, and the status can show up in instant messaging programs, on blogs, and practically anywhere you can think of. Some update their status enough to constitute an actual blog or "microblog."
Pownce (http://pownce.com/) is a service that lets you send things to people like a picture or a song. It's currently only open by invitation, and appears to only work on mobile devices that can browse the web.
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Re: Serving Patrons Better with Mobile Devices
8:47 PM EST 11/8/07
as a reply to Brenda Hough.
Thanks so much for touching on this topic and I'm sorry I couldn't attend the Internet Librarian meeting. I am new to this forum and hope that this information will come in handy to all serving patrons that have varying disabilities and also hope it will bring about some further discussion as well as dissemination to others that are working with this population.
This is a great topic for me to jump in and share some additional resources for all libraries and librarians to learn about some current technologies that are serving individuals with visual disabilities, learning disabilities and other disabilities that keep individuals from being able to access and read print material.
I work for and represent Bookshare.org: http://Bookshare.org , which has been serving the print disabled for about 5 years. We offer online digital books in alternative format that can be downloaded from our site with a completed membership. We function legally under an amendment to the U.S. copyright law allowing non-profits or government entities to serve individuals with print disabilities with alternative books or what we call 'accessible books'. We feel that everyone should have equal access to reading and digital books in accessible format can really close the gap towards anyone that can't read print.
Regarding mobile devices that can aid individuals with varying disabilities such as blindness or visual impairment, there are a variety of such devices available today. Some resources are: http://Humanware.com, http://bookcourier.com, http://www.freedomscientific.com/ Books that come from bookshare.org can be downloaded and read with a majority of these devices. We work with a number of libraries throughout the nation, however haven't had the staff to implement the outreach that's needed. Some have set up special programs where a patron can check out a digital book from Bookshare.org with a handheld device and bring it back just like a regular print and bound book, very cool!
In addition to this information I wanted to make all aware that Bookshare.org recently received a sizable grant from the U.S. Department of Education to serve all students throughout the U.S. for free. We can serve individual students or work directly with schools or educational institutions serving this community so that they can access our digital book repository free of charge.
I apologize for the blatant plug on bookshare.org, as I am new to this community but am hoping that this information will be helpful to anyone looking for reading alternatives for those with print related disabilities.
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Re: Serving Patrons Better with Mobile Devices
9:58 AM EST 11/9/07
as a reply to susie mckinnon.
Thank you for that plug! I just now shared it with staff here at my library via our internal forum.
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Re: Serving Patrons Better with Mobile Devices
11:59 PM EST 11/14/07
as a reply to Bob Watson.
Meredith Farkas' book "Social Software in Libraries" has a chapter on the mobile "movement" and its relevance to libraries. It's a good overview and she points to some good resources. Our staff editor (Sharon Streams) is also working on getting some of the mobile info presented at Internet Librarian posted here at WJ. I'll come back and post here when it goes up. Thanks Dave for starting the conversation - obviously timely!
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Re: Serving Patrons Better with Mobile Devices
7:19 PM EST 2/25/08
as a reply to dave ungar.
Friday, Feb. 29th , 2008: Join us for a 1-day free online event happening on TechSoup.org's Community forums and in Second Life:
Using Virtual Worlds and Emerging Technologies for People with Disabilities ....
<a href= "http://www.techsoup.org/fb/index.cfm?fuseaction=forums.showSingleTopic&forum=2012&id=70906&cid=117 " Link to more info </a>
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Re: Serving Patrons Better with Mobile Devices
7:20 PM EST 2/25/08
as a reply to dave ungar.
Link to more info "http://www.techsoup.org/fb/index.cfm?fuseaction=forums.showSingleTopic&forum=2012&id=70906&cid=117
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Re: Serving Patrons Better with Mobile Devices
8:09 PM EST 2/25/08
as a reply to dave ungar.
Thanks for sharing this - I'm going to try to check it out.
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