Having trouble launching a LE@D (UNT) course?
Here are solutions to some of the most common problems that can arise. If these troubleshooting tips don't solve your problem, please see additional help.
Common Problems and Solutions
Login information:
Within three business days after you enroll, you will receive an additional email with special LE@D login information. If you do not receive the message, please email courses@webjunction.org.
Pop-up blockers:The courses may not launch if you are using a browser 'Pop-up Blocker' application or if you have a toolbar installed; e.g., the Google toolbar.
If you are unsure whether you have a pop-up blocker installed or how to configure/disable that application, then hold down the "CTRL" key on your keyboard while selecting "Play this course" from the menu beside the course. For some Pop-up blockers this key combination may allow you to launch the course successfully. If this does not work, please consult the pop-up blocker software help for instructions.
The SkillSoft website has a list of more common Toolbars/Pop-Up Blockers.
Unsupported Operating System:
LE@D courses will only run in the following operating systems:
- PC: Windows 98 (2nd edition), 2000, XP
- Mac: OS 9, OSX
Unsupported Web Browsers:
LE@D courses will only run in the following supported browsers:
Supported Browsers for Windows:
| Browsers | Supported Versions |
| Microsoft IE | 5.5 (SP2), 6.0, 7 |
| Netscape | 7.0, 7.1, 7.2 |
| AOL | 8.0, 9.0 |
| Mozilla | 1.5, 1.7 |
| Firefox | 1.0, 1.5, 2.0 |
Supported Browsers for Mac:
| Browsers | Supported Versions |
| Safari | 1.2, 1.3.1+, 2.0.1+ (OS X) |
| Microsoft IE | 5.1 (OS X 10.1) |
| Netscape | 7.0, 7.1, 7.2 (OS X) |
| AOL | OS X |
| Mozilla | 1.5, 1.7 (OS X) |
| Firefox | 1.0, 1.5, 2.0 (OS X) |
Unsupported Java Versions:
You must have at least Version 1.5.0_07 to run LE@D courses. You can download an updated version from Java.
Completed Course:
After completing the course, click the Launch button on your My Courses page and follow the instructions to record completion.
Additional Help
If you are still having problems accessing your LE@D course, please email LE@D Support directly at lead@unt.edu.
