Having trouble launching a SkillSoft course?
Here are solutions to some of the most common problems that can arise. We also have a guided tutorial to help you launch your course successfully.
Common Problems and Solutions
Pop-up blockers:
The courses may not launch if you are using a browser 'Pop-up Blocker' application or if you have a toolbar installed; e.g., the Google toolbar. Please configure your pop-up blocker to allow pop-ups for the SkillPort.com domain name.
If you are unsure whether you have a pop-up blocker installed or how to configure/disable that application, then hold down the "CTRL" key on your keyboard while selecting "Play this course" from the menu beside the course. For some Pop-up blockers this key combination may allow you to launch the course successfully. If this does not work, please consult the pop-up blocker software help for instructions.
The SkillSoft website has a list of more common Toolbars/Pop-Up Blockers.
Unsupported Browsers:
SkillSoft officially supports the following browsers. Other browser versions may work but are currently unqualified.
- Microsoft Internet Explorer version 6.x & 7.x
- Firefox 2.x and higher
- Safari3.x
Java Version Needs Upgrading:
Any version of Java from Version 1.4.2 and up should work, but SkillSoft recommends you use the latest version, if possible.
To determine what version of Java you are using and for instructions for installing the most recent version, please select your browser from the list below for detailed steps:
Need Help Troubleshooting?
The following steps will guide you through SkillSoft's troubleshooting tools.
Step 1:
SkillSoft offers a quick and easy Browser Capabilities Check to ensure that your computer and web browser are configured correctly to enable you to access the SkillSoft SkillPort Platform and SkillSoft e-Learning Content that is used to run SkillSoft courses. You can access it here.
Step 2:
If you run the Browser Capabilities Check and the results show an "unsupported" value for any of the categories listed below, please click on the corresponding link to find information on how to fix the problem:
If the compatibility test returns a 'pass' in all areas, please proceed to step 3.
Step 3:
Visit SkillSoft's Self-Help page to ensure that your browser is optimized for SkillSoft content:
Step 4:
Should the above steps fail to resolve your issue, call SkillSoft directly at 1-866-SKIL-HELP or 1-866-754-5435 , or talk to a support person via their live chat.
