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Group Name: Group: The Customer Voice
Members: 27
Tags: course group, learn together project, patron service
Description:
A group for WebJunction members who have enrolled in the self-paced course, the Customer's Voice.

Customer Service & Interpersonal Skills  
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Showing 5 results.
Thread Started By Posts Views Last Post  
Chalk notes as valid communication Sharon Streams 2 407 Date: 9/24/09 5:07 PM EDT
By: Jennifer Peterson 		RSS
The Customer Focused Library WebJunction Illinois 8 3390 Date: 4/17/09 4:54 PM EDT
By: Gretel Stock-Kupperman 		RSS
Zappos -style customer service Betha Gutsche 1 1307 Date: 4/10/09 3:50 PM EDT
By: Betha Gutsche 		RSS
Intimidation holly mccarthy 4 2264 Date: 3/11/09 5:05 PM EDT
By: Sharon Streams 		RSS
Post-webinar discussion: Conflict in the Peaceful Library Emily Inlow-Hood 1 2798 Date: 10/13/08 3:46 PM EDT
By: Emily Inlow-Hood 		RSS

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