Attached is Chapter 1 from The Quality Library: A Guide to Self-Improvement, Better Efficiency, and Happier Customers, by Sara Laughlin and Ray W. Wilson.
©2008 ALA Editions. For more information about this book, visit the ALA Store.
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| The Continuous Improvement Approach |
A chapter from The Quality Library (2008, ALA Editions) that applies the principles of Edward Deming's continuous improvement process to libraries.
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