Courses  

Providing Excellent Customer Service in a Multi-Cultural Environment (LE@D)


Course ID: UNT_MultiCultCS
Price: $40.00
Format: Self Paced
Course Provider: LE@D - University of North Texas
Audience:
Course Length: 2.0
CE Units: N/A
Contact Hours: N/A
Contact: courses@webjunction.org


Description:

Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you. 

This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. 

You will be introduced to the basics of how diversity and culture impact your understanding of and response to your multicultural customers.

Objectives

Staff completing this course will be able to:
  • Understand the perspectives that people from different cultures bring to the library experience and to customer service. 
  • Understand how cultural differences impact customer service. 
  • Apply a number of basic strategies and communication skills to work effectively with multicultural customers

NOTE: After you enroll, you will receive an additional email with special LE@D login information within 3 business days. If you do not receive the message, please email courses@webjunction.org. After completing the course, click the Launch button on your My Courses page and follow the instructions to record completion.



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