[Updated September 27, 2011]
If you don't find your question in this FAQ, you will find additional help and step-by-step instructions in the User Guide. If you need additional assistance, please email support@webjunction.org.
Account Issues - Avatars, mailings, privacy, etc.
Adding Content - Creating documents, adding images, etc.
Affiliations - Why and how to affiliate with a WebJunction partner agency.
Courses - Course tracking, checkout issues, expiration, CEUs, course launch problems, etc.
Feedback - Feature requests, etc.
Finding Content - Finding content from the old site, bookmarking, etc.
Friends - Finding friends, friend requests, etc.
Groups - Creating groups, inviting members, etc.
Newsletter - Blank emails, etc.
RSS - Setting up RSS feeds, etc.
Search and Navigation - Advanced searching, etc.
Tagging - How to tag, etc.
Webinars - Upcoming webinars and archived webinars.
I need help setting up my account and profile.
The section in our User Guide on Accounts & Affiliations provides step-by-step instructions.
How do I change the email address associated with my account?
Once you are signed in, click Edit Account in your My Account portlet. In the Member Information section, you can update your email address in the Email Address field. Once you have made the necessary changes, click the Save button for that section. If you encounter any issues, please contact support@webjunction.org.
How do I deactivate one of my WebJunction accounts? I have more than one account created and only need one.
Please send this request to support@webjunction.org.
I am unable to sign into WebJunction. What should I do?
Please contact support@webjunction.org for assistance.
I keep getting signed out of WebJunction periodically. What should I do?
As a best practice, be sure to check the 'Remember Me' checkbox in your My Account portlet when you sign in.
I forgot my username and/or password. What should I do?
Click the Forgot Password link in your My Account portlet. Enter the email address you used when you created your WebJunction member account. Next, complete the text verification step and click Send New Password. You will be sent an email with your current username and a new password.
If you do not have access to the email address you used when you created your WebJunction account, or if you encounter any issues, please contact support@webjunction.org.
My tags/interests don't seem to be "sticking." I add them but they don't show up in my profile. How can I get these to "stick"?
Each section of the page has its own Save button. Once you update your interests, click the Save button at the bottom of that section. If you click a different Save button, your changes will not be successfully saved.
My spam filter blocks emails from WebJunction. Can you give me any information that would help them to unblock these?
Please add the following addresses to your safe sender list in the settings area of your email client (such as Outlook, Gmail, Yahoo, etc.), or ask your network administrator to update your network security settings to allow the following email domain names:
- *@response.whatcounts.com
- *@oclc.org
- *@webjunction.org
What things should I keep in mind when choosing an avatar?
Check out our User Guide on Creating an Avatar
How can I remove my email address from your mailing lists?
To remove your email address from our mailing lists, please send a message to support@webjunction.org with UNSUBSCRIBE in the subject line. Be sure to include the name of the publication you no longer wish to receive. If you no longer want to receive any correspondence from WebJunction, use UNSUBSCRIBE ALL in the subject line. Our mailings and newsletters also include an UNSUBSCRIBE link.
Does WebJunction share member information with third parties?
We take our members' trust very seriously and respect your privacy. We do not sell or rent your information to third parties. Please see our Privacy Policy in our Terms of Service for full details of how we use member information.
How do I add a document?
See our User Guide on Creating a Document
How do I use the WYSIWYG ("What You See Is What You Get") Editor?
See our User Guide on Using the WYSIWYG Editor
I need help adding an image to my document.
See our User Guides on Inserting an Image and Working with Images
Why should I choose an affiliation when I register on WebJunction?
If your state library agency is a WebJunction partner, you should select them as an affiliation. Once approved by the state library agency, you will have acces to free self-paced online courses and content that is unique to library staff in your state. Affiliated members also receive certificates of attendance for any WebJunction webinar that they register for and attend. A list of "Our Partners"—with links to their websites—is located in the lower right portion of the Our Services page
If you affiliate with Rural & Small Libraries, then you will receive a quarterly e-newsletter focused on the resources and programming most relevant to rural and small library staff.
Can I browse other affiliates' content?
Yes. A list of "Our Partners"—with links to their websites—is located in the lower right portion of the Our Services page.
My state library is not currently a WebJunction Partner. How can I help make that happen?
The best thing to do is contact your state librarian or continuing education coordinator and let them know about your interest in taking WebJunction courses as part of your continuing education.
We’re striving to forge partnerships with all state libraries. It can take some time to come formalize partnership agreements due to state budget approvals, planning cycles and various other factors, though. Communicating your interest in WebJunction services to your state library could certainly help move things in a positive direction!
How do I become affiliated with a WebJunction Partner?
If you work or reside in one of the states listed below, then you are eligible to apply for affiliation:
- Click Edit Account in the My Account box that appears in the top right of most pages on WebJunction.
- Select the My Affiliations tab.
- Browse the list of affiliations and mark the checkbox next to the state you wish to affiliate with. For example, if you work in library in Kansas, then select WebJunction-Kansas as an affiliation.
- You will receive notification by email when the administrator for the state library agency has confirmed your registration.
I am affiliated with a WebJunction Partner state, but I do not know what web address I should use to access my state's course catalog.
Use the links below to access your state's WebJunction course catalog:
How do I find and enroll in a course?
See the section on Courses in our User Guide.
What are the self-paced courses like?
Watch this short video, which demonstrates the SkillSoft, LE@D/UNT, and LibraryU course experience.
Why is there no course catalog on WebJunction?
Self-paced online courses are hosted on the websites of our state library agency Partners. In order to access the catalog, you must:
- Be approved by your state library to have access to the catalog. (See Affiliations).
- Sign in to WebJunction with your username and password.
- View the catalog on your state’s version of WebJunction to enroll in any course.
Where can I keep track of the courses I've enrolled in and the courses I've taken?
You can find your current courses, your courses history and a list of courses recommended to you in My Courses. You can access the My Courses portlet by clicking the link in your My Account portlet.
Why don't I see all of my courses in My Courses?
The first three courses are displayed by default in each section of My Courses. Click the Show All link to display all of your courses. Courses are listed in alphabetical order.
How long do I have to finish a course once I have enrolled in it?
You will have access to the course for as long as your sponsoring organization remains a WebJunction Partner.
I completed a LE@D (UNT) course, but it has not moved to my Courses History area. Do I need to do something else to complete this course?
Yes. To move a completed UNT course to your Courses History area, go to your My Courses area and click the Launch Course button for that course. You will be taken to a page that discusses general issues with UNT courses. Toward the bottom-center of that page, you should see a small blue box with an arrow in it. Click on the box, and this will take you to a page where you can click the Complete button.
Once you have done that, please refresh your My Courses page (press the F5 key on your keyboard) and the course should have moved to your Courses History area.
Please note, this is a process we have put in place to help our users manage their My Courses area. However, this process should not be used as verification of course completion; rather, you should use the course completion certificate from UNT to verify that you have finished the course.
My LE@D (UNT) course has moved to my Courses History area, but I haven't started the course yet? What should I do next?
We have a process our members can use to change the status of their completed UNT courses (see preceding question). If your UNT course has moved to your Courses History area, it is possible this process has already been completed. You can access the course from your Course History section.
I enrolled in a LE@D (UNT) course, but I'm having trouble launching it. What do I do?
This article on troubleshooting LE@D course launching should help you.
I enrolled in a LE@D (UNT) course, but I did not receive my log-in information. When can I expect to receive it?
Unlike our other courses, we need to process enrollments in LE@D courses manually. You must request your log-in information by filling out the form references in the instructions when you click Launch from your My Courses page on WebJunction. We process and send out log-in information for LE@D course enrollments once every business day. If you don't receive your log-in information within 3 business days after you submit the form, first check your email program's Junk mail to make sure it was not trapped by a spam filter. If you do not find an email from us in your junk mail folder, email support@webjunction.org.
What are the system requirements for WebJunction courses?
Since WebJunction offers courses from multiple providers, individual courses may not require all of the following or may play on other systems, but all self-paced courses will work with the following:
- Operating Systems: Windows or Mac
- Browsers: Internet Explorer version 6 or higher, Firefox version 2 or higher, Safari version 3 or higher
- Java version 6 or higher
- Flash version 8 or higher
- Internet connection: No specific requirement, but learners on dial-up connections may experience delays loading media elements
Two of our course vendors provide browser compatibility checks to assist in identifying any potential browser issues. The following links will take you to browser compatibility checks for SkillSoft and University of North Texas (UNT) courses:
Any additional requirements for instructor-led training will be noted in the individual course description.
I enrolled in a SkillSoft course, but I'm having trouble launching it. What do I do?
This article on troubleshooting SkillSoft course launching should help you.
How do I get my certificate of completion when I finish a course?
All of WebJunction's online self-paced course providers have a certificate generation process.
UNT and LibraryU courses have a similar process. The following are the minimum passing percentages (set by the course provider):
+ UNT requires an overall test score of 70% or better.
+ LibraryU requires an overall test score of 70% or better.
Once a passing mark has been achieved, you can print a certificate of completion. Both UNT and LibraryU courses allow you to print certificates from within the course itself. This certificate is the best "proof" that you have "passed" a UNT or LibraryU course. UNT requires that you complete a short course evaluation before you print your certificate. You will need to enter the email address used when you registered in order to access the evaluation. If you have any problems with the evaluation process, contact UNT at lead@unt.edu.
The certificate process for SkillSoft courses is a little different. Once a passing mark has been achieved in a SkillSoft course, the course moves to your Courses History section. SkillSoft requires an overall test score of 80% or better to pass their courses. You can then print a certificate of completion from your Courses History section by clicking the Print Certificate button for the corresponding course.
What are Continuing Education Units (CEUs)?
Continuing Education Units (CEUs) are a way to formally track non-credit coursework that contributes to professional development. Typically one CEU credit is awarded for every ten hours of course work or instruction. CEUs are awarded by a variety of institutions and organizations, including universities and professional bodies. You will have to find out from your employer or certifying body what institutions they recognize as authorized to award CEUs for your professional development.
Can I search only the course catalog?
Yes, use the course search box on the top-right of the course catalog.
How do I find courses that are designed specifically for library staff?
The courses developed by LE@D (University of North Texas) and LibraryU (Illinois State Library) focus on library-specific topics. These courses are listed under "Provider" at the top of the course catalog.
I've got a great idea to make the WebJunction site better. How can I share this with you?
Send your comments and suggestions in our the Contact Us form or send an email to info@webjunction.org.
How can I keep track of content on WebJunction that is of particular interest to me?
We have several tools to help you keep track of current and new content on topics that interest you, including:
Click on the links above to access our User Guides for each tool.
Where can I find staff training and development and e-learning resources?
Articles, discussions and other media on the topic of training and learning are located in the Training and Development section under the Library Management tab.
Are BlogJunction and the WebJunction Wiki still available?
We continue to blog regularly to BlogJunction. The WebJunction Wiki is still available as well.
How does the Friends feature work?
Check out our short video, WebJunction Tool: Friends, or see the Find & Add Friends section of our User Guide.
What is a group?
Groups allow you to connect and share resources and discussion with colleagues around a common interest.
How do I find existing groups on topics that interest me?
A listing of Groups can be found in the Groups Directory. The Groups Directory is located on the Groups page. Additional information about the Groups Directory is available here.
The search box, located in the top right corner throughout the site, can also be used to find Groups.
What if I can't find a group on the topic I'm interested in? Can I create one?
Yes, you can create groups. See the User Guide to learn how to Create a Group, Perform Group Administration, and Invite People to Join Your Group.
I am a Crossroads subscriber but the Crossroads email I received was blank. What is wrong?
Because our newsletter is sent using a mass-mailer (and it contains a number of URLs), it is sometimes flagged as Spam or marked as possibly un-safe by anti-virus software. We occasionally receive reports where anti-virus/other security filters allow the email through but block the content.
To avoid this, add the email address for the Crossroads newsletter (*@response.whatcounts.com) to a "Safe" list in either your local email client or webmail client. You can also find the WebJunction Crossroads newsletter on our website here.
How do I set up an RSS Feed from the WebJunction site?
You can set up an RSS feed from any page on WebJunction that displays the orange RSS icon. Please see the User Guide for additional information about RSS Feed functionality.
How do I perform an advanced search?
To narrow your search, use the following:
Phrase search
- To match an exact word or phrase, use quotes around the word or phrase. Example: "public access computing"
To find results that contain all of the search terms:
- Use AND between each of the terms. Example: immigrant AND patrons (note: AND must be in all caps)
- Precede each word with a plus sign (+). Example: +immigrant +patrons
To eliminate a term from the results:
- Use NOT between each of the terms. Example: patrons NOT immigrant (note: NOT must be in all caps)
- Precede the term to be eliminated with a minus sign (-). Example: patrons -immigrants
Field Search
- You can limit a search to a specific field in the index by placing a colon between the fieldname and a single word.
- The fields available for searching are: keywords, description, author,title and reference
- Example: title:wiki
- This search will find items in which the title contains the word wiki.
- If you include additional words in the search, Search looks for these added words in the content.
- Example: title:wiki public software
- This search will find items in which the title contains the word wiki and may contain the words public or software.
How do I tag content on the WebJunction site?
See our User Guide on Tagging
Where do I find out about upcoming webinars?
Upcoming webinars are listed on the Webinars page on WebJunction. The User Guide covers all you need to know to register and attend a webinar.
Where do I find archives of past webinars?
The archived recordings of webinars are posted on the Webinar Archives page. The five most recent webinars are listed on the Overview page. To browse an alphabetical list of all past webinars, click on the Documents tab on that page.
Who may attend a WebJunction webinar?
These events are free and open to all.
How do I get into the webinar room?
An email with the login information is sent to all registered participants. Be sure to check your "Junk" mail folder for the email in case it got diverted there. If you cannot find the email, then use these instructions:
- To join an event or verify registration, go to the registration page: https://oclc.webex.com/oclc/onstage/g.php?p=7&t=m.
- You will see the option to register or to join the event, if it’s about to start.
- Enter your name and email, and select join. If the system has retained your registration information, you will be directed to the WebEx Event Center. If not yet registered, you will be sent to the short registration page and then to the event.
