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Hard Drive failures
1:40 PM EDT 8/25/04
Hi, I was wondering if anyone was experiencing the same problems I been having. Within the last week we have had 5 PCs come in for repair which turned out to have bad (clicking) hard drives. We are expecting another 3 to come in within the next week. All of these ironically just had their warranty expire. Anyone else suddenly seeing a jump in dead hard drives?
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Re: Hard Drive failures
3:58 PM EDT 8/25/04
as a reply to Michael Corey.
Welcome to the group!
What are the details on the drives? Brand? Model? Size? Sometimes a manufacturer will have a bad batch of drives that fail prematurely, and will often replace them.
Sometimes it is simply a matter of applying a firmware update, or other intervention. You might check the manufacturer's website for that model and serial number range to see if there is a known issue and either talk to them or Gateway about a complementary replacement.
Is the clicking constant or just when the drive is being accessed?
Again, welcome to the group!
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Re: Hard Drive failures
12:37 PM EDT 8/26/04
as a reply to Michael Corey.
I had a similar problem last year. We bought 5 computers from the same place - everything had the same specs - and the hard drive went on all of them.
Was not the same brand you mentioned though - can't remember offhand what they were.
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Re: Hard Drive failures
12:10 PM EDT 9/1/04
as a reply to Michael Corey.
Since this was a known issue, you might want to contact the manufacturer and see if they will replace them for you as if they were under warranty. Wouldn't hurt to ask.
Wendell
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