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Immigration Troubleshooting and Problem Solving (web page)   
Steps to take in resolving problems with the immigration process.
Author:
Susan Simmons, Mamie Doud Eisenhower Public Library (Broomfield)
Date Posted:
5/5/08

Customer Guides (also available in Spanish)

  • I am a U.S. Citizen, How Do I...?
  • I am a Permanent Resident, How do I..... ?
  • I Am a Nonimmigrant, How do I.... ?
  • I Am A Refugee or Asylee, How Do I.... ?
  • Case Services, How Do I...?
  • General Information
  • I am an Employer in the United States, How Do I...?

Checking Status of a Case Online

https://egov.immigration.gov/cris/jsps/index.jsp

InfoPass

An appointment with immigration officer to discuss a very difficult case
http://infopass.uscis.gov/

InfoPass Customer’s Guide
http://www.uscis.gov/files/pressrelease/Infopassfe0405.pdf

Telephone Contacts

 USCIS National Customer Service Center:  1-800-375-5283
 1-800-767-1833 (TTY)

 NCSC cannot provide information about the status of a case over the telephone.

Wait times/Processing Times

By Field Office or Service Center
https://egov.uscis.gov/cris/jsps/ptimes.jsp

An example at the Denver Office
https://egov.uscis.gov/cris/jsps/officeProcesstimes.jsp?selectedOffice=23

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