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Marketing v. Outreach
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Marketing v. Outreach
5:12 PM EDT 8/17/04
oh Geez. speaking of, i liked Deborah Jacobs quote in the nYTimes I think it was about the library building never having a name on it, like the Microsoft XYZ building, or some such. "This is the people's library!"

emoticon

But that doesn't mean that we shouldn't market ourselves to our patrons and communities. Is there a difference then between marketing and outreach? What is it?

And maybe this should be a new topic; what do you guys think?
Re: RE: RE: Re:need a good comeback
6:51 PM EST 1/13/05 as a reply to Chrystie Hill.
Chrystie,
I think it would be worthwhile to start a discussion about the difference. This is a big topic!

On a related note, there's an interesting article in this month's American Libraries magazine http://www.ala.org/alonline/ -- the author is John Buschman, who recently published a book, "Dismantling the Public Sphere". I'm curious to hear thoughts/input from those who have read the article and/or book.

Brenda

Message was edited by: blg3
Buschman's article appeared in the [url http://www.ala.org/al_onlineTemplate.cfm?Section=toc2004&Template=/ContentManagement/ContentDisplay.cfm&ContentID=73953 ]August 2004 issue[/url] of American Libraries. Unfortunately, I have not been able to locate the full text online. However, I did find an online version of the associated feature article by Thomas J. Hennen, Jr. --[url http://www.haplr-index.com/restore_our_destiny.htm ]"Restore Our Destiny"[/url]
Re: RE: RE: Re:need a good comeback
5:13 PM EDT 8/17/04 as a reply to Brenda Hough.
No problem, Brenda, here we go with a new topic ...

I just got my copy of Am Lib's. Let me have a few days and I'll get back to you! emoticon
Re: marketing and outreach
10:13 PM EDT 8/18/04 as a reply to Brenda Hough.
Buschman's article is well worth reading. It is a finely reasoned response to all the voices clamoring for market solutions to public library funding problems. He takes the discussion to a higher level than just competing with Barnes & Noble for "customers" by reminding us of the strength in a democratic society when there is a good balance between strong public and private sectors.

The public side -- yes, funded by government-- furthers the public good in ways that are hard to quantify or reduce to monetary value. The business model tends toward instant delivery over quality, toward popular demand over outreach to the underserved, toward "profitable" resources over alternative ones. It undermines the "essential core" of our democratic institutions.

The following article by Thomas Hennen takes on the idea of plural funding, questioning the validity of applying the NPR model to public libraries. The most convincing argument here is that the model doesn't work well with an audience of under 100,000. Just think of all the small suburban and rural libraries that are left out of that equation!

These two articles are worth reading just to balance out the discussion of library funding, which seems to have been recently rushing into commercialism.
Re: marketing and outreach
9:42 AM EDT 8/19/04 as a reply to Betha Gutsche.
And along these same lines, I wonder how many libraries use some sort of database to track donors, potential donors and advocates? Even the smallest library could create a simple spreadsheet including:
<ul>
<li>name,</li>
<li>mailing and e-mail addresses</li>
<li>phone number</li>
<li>age</li>
<li>gender</li>
<li>income bracket</li>
<li>education level</li>
<li>profession</li>
<li>ethnic background</li>
<li>lifestyle (has kids, single, etc.)</li>

All libraries who recieved a Gates Library Computer have access to Microsoft Excel and Microsoft Access as well as tutorials on how to use them. You don't need to purchase a large software package! A home grown one will work well for the smaller libraries. (An important thing to remember is to make this list as secure as possible of course.)

Read when get a chance: "Attracting, Educating, and Serving Remote Users Thorugh the Web" - the chapter on Fundraising and Public Relations in an Electronic Environment has some good ideas and tips!