Library Customer Service

  • Strengthening CE Content for Libraries

    Funded by a grant from the Institute of Museum and Library Services (IMLS) and driven by WebJunction in partnership with Infopeople, the Strengthening Continuing Education Content...

  • Delivering Extreme Customer Service from the Inside Out

    Fostering a culture of extreme customer service is one of the most important long-term investments a library can make, and costs almost nothing. The returns, meanwhile, are valuable beyond measure. Gretchen Caserotti, the Library Director from Meridi...

  • Today I Bent a Rule

    A session at the annual Ontario Library Association Super Conference presented by Markham Public Library (MPL) staff, called Evolution of the Revolution: Customer Service at MPL, resonated with us at Halifax Public Libraries. MPL had been grappling w...

  • Customer Service that's Cause for a Smile

    How is a library like a deli counter? Or like Nordstrom or

  • Hooray for Healthy Work Habits!

    What is your biggest stressor today?

    If you replied, “Too much to do!” you are not alone. When presenters in the recent webinar Grace Under Pressure: Ti...

  • Social Media Information Blast

    Well over 400 people attended today’s WebJunction webinar on Social Media Use by Libraries, presented by Dr. Roberto Gallardo of Mississippi State University Extension Service.

    Before the session had even gotten started, attendees began postin...

  • Learning from the Legend

    During the 2012 Annual ALA conference in Anaheim, three librarians from Colorado attended an all-day pre-conference at the Disney Institute, organized by ALA’s Learning Round Table. Through their panel presentations in the webinar,

  • Communication Strategies Make the Difference

    Over 500 people attended Melissa Powell's webinar on the foundations of interpersonal communication. Here's a summary of the key strategies you can use in your work and home life.

  • Compassion Lost and Regained

    Compassion is a quality found in abundance in libraries. Many people enter the field spurred by an urge to help others. Library work is not generally included in the roster of “helping professions” along with health care, counseling or teaching. It s...

  • Customer Service as Core Value for Libraries

    Customer service is a core value for libraries. It is embedded in the nature of a public institution that strives to serve the needs of its community. Technological and social change are driving an evolution of the way libraries meet those needs. Man...