During the 2012 Annual ALA conference in Anaheim, three librarians from Colorado attended an all-day pre-conference at the Disney Institute, organized by ALA’s Learning Round Table. Through their panel presentations in the webinar,

Over 500 people attended Melissa Powell's webinar on the foundations of interpersonal communication. Here's a summary of the key strategies you can use in your work and home life.

Compassion is a quality found in abundance in libraries. Many people enter the field spurred by an urge to help others. Library work is not generally included in the roster of “helping professions” along with health care, counseling or teaching. I

Customer service is a core value for libraries. It is embedded in the nature of a public institution that strives to serve the needs of its community. Technological and social change are driving an evolution of the way libraries meet those needs.