Library Customer Service
Walking the Talk - Diversity Workshops
Last Modified: 23 May 2012
/
Comments: 0
/
Rating: No ratings yet
As part of their continuing committment to celebrating the diversity of library users, staff and community, the Lincoln Trail Libraries System, in Champaign, Illinois, encourage library staff to visit their Library Diversity project and workshops.
Walking the Talk Utilizes Video to Teach about Diversity
Last Modified: 23 May 2012
/
Comments: 0
/
Rating: No ratings yet
Project Director Donna Schaal from Lincoln Trail Libraries System talks about how they utilized video to accomplish the goals of their LSTA Diversity grant.
Assisting Patrons When You Don't Speak the Same Language
Last Modified: 21 March 2012
/
Comments: 0
/
Rating: No ratings yet
Ideally every library would have staff who could speak the languages represented in their community. The reality is that library staff are often called upon to serve patrons who speak another language. Here are resources that can help.
Battledecks! 2010
Last Modified: 21 March 2012
/
Comments: 0
/
Rating:
Four presenters, Janie Hermann, Angie Manfredi, Toby Greenwalt and Michael Sauers, present a deck of 12 slides in 5 minutes. The twist? They've never seen the slides before!
Customer Service in the Library
Last Modified: 21 March 2012
/
Comments: 0
/
Rating: No ratings yet
M&M's: Making Customer Service Meaningful and Memorable. Eleven no-cost tips for cultivating customer loyalty in your library.
Customer Service Models for the Special Library
Last Modified: 21 March 2012
/
Comments: 0
/
Rating: No ratings yet
The author explores three customer service models for the special library - one hour dry cleaners, the grocery store, and the fast food restaurant.
Difficult Patron Behavior: Success Stories from the WebJunction Community
Last Modified: 21 March 2012
/
Comments: 0
/
Rating: No ratings yet
From policy to principles, and from chicken soup and comic relief: how WebJunction members handle difficult patron situations.
Focusing on the Bottom Line
Last Modified: 21 March 2012
/
Comments: 0
/
Rating: No ratings yet
This excerpt from The Customer Driven Library examines why the multiple goals of libraries make it difficult for them to measure their success and advocates defining one easily measurable success indicator to serve as a bottom line.
Libraries as Sanctuaries for Criminals?
Last Modified: 21 March 2012
/
Comments: 0
/
Rating: No ratings yet
This article provides guidelines in the following areas: Guidelines for Handling Freedom of Information Act Requests; Talking Points on the Illinois Library Records Confidentiality Act; and When Should Police Be Called to the Library?
LibraryU Course: Dealing with Angry Patrons Resources
Last Modified: 21 March 2012
/
Comments: 0
/
Rating: No ratings yet
This document contains additional resources to supplemental the LibraryU course "Dealing with Angry Patrons" which is available in the WebJunction course catalog. Compiled by Beth Woodard, University of Illinois at Urbana-Champaign.
Showing 1 - 10 of 15
Submit a document
Related Topics
- Budgets & Funding
- Change & Adaptability
- Communication
- Create & Deliver Training
- Demonstrating Impact
- Innovation & Creativity
- Marketing & Outreach
- Needs Assessment
- Partnerships & Collaboration
- Reference
- Space Planning
- Spanish Speakers
- Teaching Patrons
- WebJunction Event Archives
- Website Design
- Workforce Services