Customer Service for the Multicultural Community
Originally presented August 2, 2007, by Yolanda Cuesta of Cuesta Multicultural Consulting
Join Yolanda Cuesta and listen to her speak about the need to understand the perspectives that people from different cultures bring to the library experience and to customer service and how cultural differences impact customer service. She will cover best practices for delivering services to the multicultural library patron.
Archive viewing options:
Note: If this is your first time using Wimba, check to see if your computer has the software and hardware required by walking through the Setup Wizard. If you still have problems using Wimba Classroom, consult the Wimba Classroom Guide.
