Digital Reference Summit: Be Where Your Users Are
Originally presented September 30, 2009.
After a decade of adjustment, libraries are reaffirming their role as key information providers in this digital age. Call it what you will, libraries are providing digital reference, chat reference, virtual reference, online reference, synchronous reference, and now text message reference as part of their library's suite of services. Join us for this special 90 minute webinar archive to hear the latest implications, trends and tips in digital reference with a panel of special guests including: Stephen Francoeur, Information Services Librarian, Baruch College (NY); Susan McGlamery, 24/7 Reference Cooperative Director; and Alison Miller, Internet Public Library.
Archive viewing options:
- View the slides (pdf)
- View Chat log (xls)
Learn and share more about this topic on WebJunction:
Additional Resources:
- QuestionPoint 24/7 Reference Services and QuestionPoint Wiki
- Best Practices in Virtual Reference Presentations at ALA Midwinter 2009 and ALA Annual 2009
- Stephen's presentation notes: sites.google.com/site/digrefoptions/ and blog: Digital Reference
- Alison references these resources in her slides:
- Libraries offering SMS Reference Service
- Pew Reports on Mobile access to data and information and Teens and Mobile Phones Over the Past Five Years
- Presentation and resources: Going Mobile with Library Services with Carrie Gits and Rich Ackerman
- CTIA Wireless Quick Facts
- Presentation: Mosio's Text a Librarian Dominican University with Jamieson Chandler
- My Info Quest
- From Library Success Wiki, a comprehensive list of all things related to online, virtual, digital, chat reference.
- San Jose Library launches Text a Librarian service...here's the info on their site: sjlibrary.org/services/reference/texting.htm
- Ohio University Libraries provide Video IM Reference at a kiosk
- LJ article Text Message Reference: Is It Effective?
These polls were presented to attendees at the beginning of the session:
