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Online Training for Frontline Staff
3:35 PM EDT 5/6/08
Hello everyone,
As we are looking to deploy Wimba Classroom system wide to 600 staff in July, I am wondering how other libraries have dealt with the challenges of synchronous learning for front line staff. These are staff who:
* do not have access to private offices
* do not have their own computers
* who must attend training from a computer in a workroom
From our pilot group we've received feedback that they had difficulty with the sessions due to the noise and disruptions in their work areas.
We have limited quiet spaces and they are usually in constant use by the public.
Just wondering if other libraries have come up with a creative solution!
TIA!
Lori Reed
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Re: Online Training for Frontline Staff
9:58 AM EDT 5/9/08
as a reply to Lori Reed.
Hi Lori - I work at the State Library in Iowa and do a lot of training in Wimba for staff all across the state. There are a few things we have done to help with the situation you describe. Mainly, we do almost all of our training now in the morning, as most of the smaller libraries are closed then, so the library is relatively quiet with few distractions. Also, by having it in the morning, some of the staff at libraries that are open have the option of doing the class from home instead of at the library. This also helps with another problem we discovered at some of the larger libraries - firewall issues and getting IT on board with online learning.
Finally, a few of the libraries have scheduled their meeting rooms for training. If it is not a "hands on" class and a few staff members at a particular library want to take a class, they will set up the computer with a projector and speakers, so many can participate on one computer.
Interestingly, we have many of the same issues as trainers - we don't have private offices and are in a workroom with many noises and distractions. We originally addressed it by doing much of the training from our LAN room, which is a separate room with a door. But, since our online training has really taken off, we are having a small soundproof studio built so we won't be disrupted and won't bother others.
I hope this gives you a few ideas! Michele
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