San Francisco Public Library Needs Assessment: Report on Findings
The recent increase demand for library services and simultaneous decrease in funding brought on by the recession have highlighted a need for innovative, low-cost, high-impact information services such as online patron instruction. In December 2009, WebJunction and the San Francisco Public Library began a project to examine the potential for online patron instruction in public libraries, part of which includes a pilot online tutorial project based at the San Francisco Public Library. This report details the results of a needs assessment of San Francisco Public Library (SFPL) users.
The intent of the needs assessment was to provide information to guide SFPL in the immediate creation of an online instruction pilot project, and to provide additional recommendations for ongoing instruction efforts, both online and traditional. This report describes the process and results of the needs assessment. It includes an overview of the needs identified amoung SFPL users, recommendations for tailoring of the online instruction pilot project to meet those needs, and additional recommendations for SFPL’s user instruction efforts.
The complete report can be found as an attachment to this page as well as a copy of the survey questions.
This work is licensed under a Creative Commons Attribution 3.0 United States License
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