Sample Technology Volunteer Job Description

by Arlington County Public Library Cyber Center

Last Modified: May 23, 2012

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How can you effectively deploy technology volunteers? This handout from the Arlington County (VA) Public Library Cyber Center describes positions, qualifications, and time commitments that you can use as a model for your library.

For more info:

Central Library
1015 N. Quincy St.
Arlington, VA 22201
(703) 228-5990

Contact CyberCenter: (703) 228-7762

Arlington County Public Library

http://www.co.arlington.va.us/lib/cyber/index.htm

Arlington County Public Library CyberCenters are located at the Central Library, 1015 North Quincy Street, and at the Columbia Pike Branch Library, 816 South Walter Reed Drive (same building as the Career Center of the Arlington County Public Schools).

Volunteer Position Title: CyberCenter Attendant

Position Description: A CyberCenter attendant oversees the center in the absence of the coordinator. The attendant is responsible for answering the telephone, taking messages, doing minor troubleshooting, and calling the appropriate individual when problems occur. An attendant assists users with applications such as Word and provides assistance in using the Internet, but is not expected to provide formal instruction to users.

Qualifications: A CyberCenter attendant must be able to communicate effectively in English, in person and on the telephone. The ability to speak a second language is a plus. Attendants must be familiar with computer hardware, software, and peripherals, and be able to perform minor troubleshooting routines. A sufficient understanding of Word and the Internet is needed to be able to help users get started.
Length of Commitment: Three months minimum.
Time Involvement: A CyberCenter attendant must be available for at least one two-hour slot per week. An attendant must also be able to attend a scheduled two-hour orientation program before starting.

Volunteer Position Title: CyberCenter Coach

Position Description: A CyberCenter coach provides one-on-one coaching to individuals needing assistance with applications that the coach has mastered, or offers a general introduction to an individual about accessing the Internet or using library databases. The coach will volunteer for specific time(s) and the library will advertise the time(s) and applications for which coaching is offered. Depending on the level of activity in the center, a coach may also serve as CyberCenter attendant.
Qualifications: A CyberCenter coach must have: 1) a working level knowledge of at least one computer application installed in the lab, and/or 2) good knowledge of general computer operations, and/or 3) good knowledge of Internet searching, and be able to teach others. Patience is an important virtue for coaches. Qualifications for performing CyberCenter attendant duties include familiarity with computer hardware, software, and peripherals, and the ability to perform minor troubleshooting duties. Attendants must communicate well in English. The ability to speak a second language is highly desirable.
Length of Commitment: Three months minimum.
Time Involvement: A CyberCenter coach must be available for at least one two-hour slot per week. A coach must also be able to attend a scheduled two-hour orientation program before starting. Because coaching times are advertised to the public, it is essential that coaches be present when scheduled.

Volunteer Position Title: CyberCenter Classroom Teacher

Position Description: A CyberCenter classroom teacher presents structured classes in basic computer functions for registered students. A teacher may develop lesson plans or work with library staff in the preparation of class outlines. Use of volunteer teachers will increase the number of classes that can offered in the CyberCenter.
Qualifications: A CyberCenter classroom teacher must be very knowledgeable about the application to be taught and be able to communicate well with groups of students. A teacher will need to be patient and able to encourage students in their learning. Teachers will need to be available at times that students are able to attend classes.
Length of Commitment: Will be negotiated. In general, CyberCenter volunteers are asked to commit to a three-month involvement with the center.
Time Involvement: Teachers will generally need to attend a scheduled two-hour orientation before starting. Time for planning and delivery of a class will be dependent on whether the class has been developed and given previously and how many sessions are needed to cover the material. Because students will be registered for classes and will expect them to be given on time, it is essential that teachers be present and prepared when scheduled.

This work is licensed under a Creative Commons Attribution 3.0 United States License

Sample Technology Volunteer Job Description

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