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Conflict in a Peaceful Library
Archived webinar addressing techniques to deal with others in the library. Originally presented September 4, 2008.
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Difficult Patron Behavior: Success Stories from the WebJunction Community
From policy to principles, and from chicken soup and comic relief: how WebJunction members handle difficult patron situations.
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doc
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LibraryU Course: Dealing with Angry Patrons Resources (DRAFT)
This document contains additional resources to supplemental the LibraryU course "Dealing with Angry Patrons" which is available in the WebJunction course catalog. Compiled by Beth Woodard, University of Illinois at Urbana-Champaign.
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doc
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Middletown Problem Patron Policy
A clear policy helps when addressing problem behavior in the library.
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