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Instant Messaging and Collaborative Virtual Reference   
Libraries in the University of California system launched a collaborative virtual reference service in November 2006, including IM. Furuta explores the constraints on implementing such a service.
Author:
Kenneth Furuta
Date Posted:
2/8/10
Kenneth_Furuta.pdf (97.1k)
Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 United States License.

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