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Competence Clusters for Virtual Reference Services: A New Model for Collaboration   
In a process of developing a model for competence clusters, guidelines are established on how to conduct a knowledge inventory and making knowledge accessible.
Author:
Ulf-G Nilsson and Magnus Illvered
Date Posted:
2/8/10
Ilvered_Nilsson.pps (784.5k)
Ilvered_Nilsson_Video.mov (6,590.5k)
Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 United States License.

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