WebJunction

Collaborative Virtual Reference Symposium
July 13-14, 2005
Denver, Colorado

Keynote:  Poppies, Flying Monkeys, and Good Witches: Find the Future of Libraries Stephen Abram, VP of Innovation, Sirsi/Dynix
Also, check out Stephen's blog

Managing the Cooperative 

• Dealing with the Constantly Morphing Cooperative —Mark Beatty, Wisconsin Library Services
• Australia's AskNow! —Maggie Patton, State Library of New South Wales
• Managing a Cooperative of Cooperatives 24/7 — Susan McGlamery, OCLC 24/7

Virtual Services and the Millennial Generation

• Dealing with Teens…Virtually! — Angela Pfeil, Tutor.com
• Give Them What They Want: Services to Students from Teens to Twenty-somethings —Joseph Thompson, Maryland's AskUsNow!

Effective Marketing Best Practices 

• If You Build It Will They Come? Marketing Strategies to Insure Success — Tracy Strobel, Cleveland Public Library
• Innovative Marketing Strategies —Brenda Bailey-Hainer, Colorado State Library Networking and Resource Sharing

Staffing and Participation 

• Collaborative Staffing Models and Sustained Participation —Peter Bromberg and Marianne Sweet, South Jersey Regional Library Cooperative (QandANJ.org)
• How Are They Doing?: A Report on Three Back Up Librarian Services —Michael Simonds and Amy Terlaga, Bibliomation (Connecticut).

Sustainability: Diversifying Funding Sources 

• Sustainability from the Ground Up — Buff Hirko, Washington State Library
• Techniques for Lobbying at the State Level and Finding Foundation Support — Phyllis Albritton, Executive Director of the Delta Dental Foundation

Evaluation and Assessment 

• Outcome-Based Evaluation of Virtual Reference Service — Keith Curry Lance, Ph.D., Library Research Service

The Symposium was organized by the Colorado State Library, AskColorado Collaborative Virtual Reference Service, and the Bibliographic Center for Research.
Sponsored by Docutek, OCLC, Tutor.com. and the Colorado Library Consortium.