Can I Be A SmartyPants Too? Real Lessons from a Virtual Service —Derek Wolfgram, Denver Public Library.
Virtual Reference - The First Four Years — Steve Coffman, VP Product Development, LSSI
KnowItNow 24x7 — Bob Carterette, Cleveland Public Library
Launched on June 10, 2001, KnowItNow 24x7 was the first 24x7 reference service in the U.S. It provides live assistance from librarians — the original information experts. http://www.knowitnow24x7.net/
The Care and Feeding of a Statewide Virtual Reference Project — Peter Bromberg, South Jersey Regional Library Cooperative.
24/7 : The Service and the Software — Susan McGlamery, Metropolitan Cooperative Library System
24/7 Reference is a customized set of software tools that lets your library patrons ask questions and get answers, in real time, on the Internet, from your live reference staff. It was originally developed for use in a large library consortium, MCLS, located in southern California. http://www.mcls.org http://www.247ref.org
Digital Reference: Making It Work for You and Your Patrons — Chip Nilges, Vice Chair, Collaborative Digital Reference Service Advisory Board
The Collaborative Digital Reference Service pilot was a project to build and learn from a global network of libraries providing professional reference service to researchers any time, anywhere, through an international, digital network of libraries and related institutions. http://www.loc.gov/rr/digiref/
QuestionPoint Demonstration — Jeff Penka, OCLC
QuestionPoint is a digital reference service for libraries that combines a local reference solution with a Global Reference Resource Sharing Network. QuestionPoint is: cooperative, comprehensive and modular, and cost-effective. http://questionpoint.org
tutor.com Demonstration — Julie Peterson, Tutor.com
Live Homework Help enables libraries to offer their young patrons one-to-one online tutoring after school and on weekends. Students connect to online tutors for help in math, science, social studies, and English. Live Homework Help is tailored to the academic needs for 4th-12th graders. Tutor.com and Library Systems & Services (LSSI) announced an alliance to integrate Live Homework Help with the Virtual Reference capabilities of LSSI's Virtual Reference Toolkit. For libraries that subscribe to both services, the e-reference librarian may send the patron needing homework assistance to Live Homework Help. http://www.tutor.com
Docutek Demonstration — Jennie Hance Leon, Docutek
Docutek Information Systems has been creating web-based software solutions for libraries and academic institutions since 1995. The company was founded at Santa Clara University in California, and is currently based in Burlingame, CA. Docutek's Electronic Reserves product (ERes) is the worldwide market leader - nearly two million students at over 250 institutions spanning 3 continents have access to ERes. http://www.docutek.com
Problems Encountered Along the Way — Panel discussion with Bob Carterette, Peter Bromberg, Susan McGlamery, Derek Wolfgram, and Chip Nilges.
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