Your Feedback Makes WebJunction Better
The 2009 Member Experience Survey is one way for WebJunction members and visitors to significantly influence the direction of WebJunction. This short survey asks about your use of the site, what you find of most and least value, and what you would like to see on WebJunction in the future. We will use the collected feedback to bring you the content, tools, and programming that are most useful to you. Please schedule a few minutes of your time to provide this powerful input.
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Let's Take a Course Together
Have you ever been frustrated with the loneliness of online, self-paced courses? Join us for our pilot project in social learning on WebJunction. We’ve formed a group around this month’s featured course, The Customer's Voice. As we learn about customer expectations and how to align services with them, we’ll share our discoveries and insights with each other. To get started, join the group and enroll in the course. We’ll kick off and wrap up the project with live, online meet-ups. |
Course of the Month: The Customer's Voice
Learn how to recognize and ultimately anticipate your patrons' expectations, even when they are always changing. The course teaches the five dimensions of customer expectations, and gives you the tools to identify and anticipate the expectations of the patrons you serve. You will learn how to collect their input and then match your services to meet their needs. Enroll during the month of March and receive a 50% discount.
If you are affiliated with a WebJunction Partner, be sure to enroll in courses via your affiliation's course catalog to take full advantage of many free and reduced-priced courses. The User Guide has more information about affiliations.
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The Customer Focused Library: Lessons From Retail
 What happens when you look at your library through the eyes of your customers? Three public libraries and one academic library from the Chicago area did just that. A retail-space consulting firm conducted a study of patron behavior, touch points, and interactions at the four libraries. The results led to the libraries adjusting staff behavior, space layout, signage, and marketing tactics. During a one-hour webinar on March 17, Gretel Stock-Kupperman, Jamie Bukovac, and Detlev Pansch will share the details of the study and the best practices they have adopted from the retail world. Go to the Events Calendar to register (it's free). |
Join the Cookbook Users Group
MaintainIT and WebJunction have launched a group on WebJunction to update and add to the MaintainIT "Joy of Computing" Cookbooks. The cookbooks are full of practical tips and techniques for maintaining public computers, all based on the real-life experiences and successes of librarians across the country. You can add comments to specific articles to suggest edits, links, or additional information to add to that specific article. You can also start discussions related to the topics. Please help keep this valuable resource alive and relevant for all libraries.
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| | | Try Out Wimba For Free
Take this virtual classroom and online meeting space for a free 30-day spin. Get details or sign up » | |  | | | Save on Training Costs with Bulk Purchase
Select from nearly 700 online courses across dozens of subjects relevant to your library, for as low as $25 per unit. Learn more »
| | | | Keep Current on WJ Content
We update the Hot Topics page monthly to highlight new and popular courses, documents, discussions, groups and events. | | | | May We Help You?
We partner with library organizations to provide cost-effective customized solutions to ensure that staff are well prepared to meet the challenges of today's libraries. Learn more »
| | | | Submit Your Drexel Application by April 14 and Win an iPod Touch
In honor of National Library Week, Drexel University Online will be giving away iPod Touches to four lucky people who submit a complete application package for one of Drexel's iSchool programs anytime before April 14. Visit www.drexel.com/libraryweek for full details and eligibility. (Winners will be announced during the Library Week Webinar on April 15.)
 | | | | | Quick Link to Events
For information about all the live events happening this month, visit the WebJunction Events Calendar. By registering for an event, you will receive a helpful email reminder. | | | | | Have feedback on what you've read here? Post your comments on the online version of Crossroads.
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| Crossroads is a free publication produced by WebJunction, distributed monthly in an electronic format. Past issues are archived at webjunction.org/crossroads.
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A library is most likely to succeed when colleagues are working harmoniously to deliver effective service to patrons. If you would like to boost your people skills, our Course Catalog has more than 40 courses that cover the 