Updated Course: Dealing with Angry Patrons

WebJunction
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Published: 18 May 2016
Updated Course: Dealing with Angry Patrons

The WebJunction team recently refreshed the LibraryU course, Dealing with Angry Patrons. The course is free, on-demand and self-paced. Register and enroll today to learn to minimize conflict, defuse patron anger and identify the underlying issues of patrons' anger.

No one enjoys having to deal with an angry patron, but with proper preparation, and by developing the specific set of skills required, you can minimize conflict, defuse patron anger and identify the underlying issues so that you can help find the best solution.

This course is designed to help you improve your skills in dealing effectively with angry customers.... Read more

Learning Circles - We're Better Together

Kendra Morgan
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Published: 16 May 2016
Learning Circles - We're Better Together

We can do better together.

That's the idea that has stuck with me since participating in a recent webinar WebJunction hosted with Peer 2 Peer University (P2PU) and Chicago Public Library (CPL) on Learning Circles. A Learning Circle brings a group of learners together in a unique library location over multiple weeks, with a common goal of taking the same online course, but with facilitated, in-person support. P2PU and CPL were the recipients of a Knight News Challenge grant to develop this program to work with patrons using courses from a variety of providers including Coursera, Khan Academy and EdX.... Read more

WebJunction Receives IMLS Grant to Initiate Active Learning Spaces in Small Public Libraries

WebJunction
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Published: 12 May 2016
WebJunction Receives IMLS Grant to Initiate Active Learning Spaces in Small Public Libraries

WebJunction, a program of OCLC Research, has received a $249,710 National Leadership Grant from the Institute of Museum and Library Services (IMLS) for the two-year project, "Small Libraries Create Smart Spaces."

In partnership with the Association for Rural and Small Libraries, WebJunction will guide and support small and rural public libraries as they reimagine and reconfigure library space to support socially engaging and active learning programming that addresses a defined community need.

"WebJunction believes that learning is a social process that is more effective when it involves doing," said Sharon Streams, Director, WebJunction. "With the expert guidance and peer support... Read more

Posted In: WebJunction News

Social Library, STEM Edition

Jennifer Peterson
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Published: 10 May 2016
Social Library, STEM Edition

This edition of the Social Library focuses on libraries who are sharing STEM related programming on Facebook. With our recent webinar with the Kitsap Regional Library, Make, Do, Share: Build a STEM Learning Community and last month's poll on STEM in libraries, we've been noticing the many ways libraries are supporting STEM/STEAM learning in their communities. From pre-schoolers to adults, the members of the communities highlighted below are benefiting from the wealth of programming and resources their libraries provide. If you'd like to see your library featured in the Social Library series, please let us know via social@webjunction.org, or find... Read more

Posted In: Social Library

Censorship: Be Prepared for Challenges

Erin M. Schadt
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Published: 09 May 2016
Censorship: Be Prepared for Challenges

Although it might seem like a problem of the past, challenging books continues to be an issue libraries and schools experience regularly. In fact, every year the American Library Association (ALA) releases the top ten list of most frequently challenged books.

Because this is a common occurrence, making sure you are prepared to deal with a challenge to materials is important. The ALA has an abundance of information available from their Office for Intellectual Freedom. The National Coalition Against Censorship (NCAC) is another rich source of information. The NCAC has provided two resources aimed at schools, which also contain valuable... Read more

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