EZproxy Support Request

Please review the online documentation before submitting this form.

*Required

Your Information

*Institution Name

*Contact Name

First name, last name

*Contact Phone

*E-mail

Inquiry Details

Documentation Feedback

My issue is documented but I need more information / assistance.
My issue is not documented, or I am unable to locate it.

Specific documentation feedback

If "Other" please describe

If "Other circumstances" please describe

*EZproxy version

Not sure? See our documentation.

If your version is earlier than 5.1 please upgrade.

I will / have upgraded but still need assistance.
I am unable to upgrade because:

Optional: Please add the following text to the first line of your ezproxy.usr / user.txt file. Adding this line will provide OCLC support staff with access to your EZproxy admin, which will assist the staff in troubleshooting the problem further.

oclcsupport:password:admin

Replace the word "password" with a password of your choice. Once your issue has been resolved, please delete or comment out this entry.

EZproxy Server URL

Password

If applicable, provide the steps to reproduce the problem, include any error messages, steps taken to produce the problem, result of the above steps/error and the desired result.

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EZproxy Support Request

Thank you.

Thank you.