MEREDITH SCHWARTZ IS HERE TO INTRODUCE OUR PRESENTERS AND THANK YOU TO LIBRARY JOURNAL.
>> YOU'RE WELCOME, AND THANK YOU FOR COLLABORATING US.  I'M FILLING IN FOR MY COLLEAGUE LISA PETES.  I WANT TO THANK OUR PRESENTERS SO MUCH FOR JOINING US TODAY AND ALSO REMIND YOU THOSE OF YOU WHO ARE NEW THIS IS THE FOURTH IN THE SERIES.  THERE HAVE BEEN PREVIOUS REMEMBER THAT ARES FEATURING OTHER MOVERS INCLUDING COURTNEY SALDANNA, YOU CAN VIEW THEM IN THE FRIAR KIND OF.
WE ALSO WANT TO GIVE A SHOUTOUT FOR ANYBODY WHO'S CONSIDERING NOMINATING.  THE DEADLINE IS NOVEMBER 3.  THAT IS A LATE BREAKING CORRECTION, WE HOME UM  NOMINATE.  WE TRY TO MAKE THE FORUM EASY SO IT DOESN'T PRESENT A BARRIER.  TODAY I WOULD LIKE TO INTRODUCE TODAY'S PRESENTERS.  SOPHIE MAIER FROM LOUISVILLE FREE PUBLIC LIBRARY, WILL CHAN, WHO WAS PROGRAMMING ADMINISTRATOR OF THE NEW  AMERICANS PROJECT AT THE DENVER PUBLIC LIBRARY BUT NOW IS THE DIRECTOR OF ECONOMIC MOBILITY FOR THE NORTH DENVER CORNERSTONE COLLABORATIVE AND THE NATIONAL WESTERN CENTER FOR THE CITY AND COUNTY OF DENVER, SO IT'S GREAT TO HAVE THAT LIBRARY COMMUNITY PRIVY HERE AND JAMIE TORRES WHOSE DEPUTY DIRECTOR OF HUMAN RIGHTS AND COMMUNITY PARTNERSHIPS AND THE DIRECTOR OF IMMIGRANT AND REFUGEE AFFAIR FOR THE CITY AND COUNTY OF DENVER.  WILL AND JAMIE ARE GOING TO KICK US OFF.
>> GOOD AFTERNOON.  WE'RE SO EXCITED TO BE PART OF THIS WEBINAR AND I KNOW I'M NOT PART OF THE LIBRARY ANYMORE, BUT THE LIBRARY IS NEAR AND DEAR TO MY HEAR.  AS MEREDITH INTRODUCED ME MY NAME IS WILL CHAN, THE DIRECTOR OF ECONOMIC MOMENT.  AND PREVIOUSLY I WAS WITH THE LIBRARY FOR SIX YEARS FOR THE AMERICANS PROJECT AND REALLY BUILDING UP THIS PROGRAM OVER THE PAST SIX YEARS, STARTING OUT WITH SIX LIBRARY BRANCHES.
>> HI EVERYONE.  THIS IS JAMIE TORRES.  PLEASED TO BE WITH YOU.  I'VE BEEN DOING IMMIGRANT INTEGRATION FOR 11 YEARS.  AND ONE OF THE THINGS THAT I KNOW THAT'VE COME TO RELY SO MUCH OP ON IS THE LIBRARY'S SCOPE IN SERVING IMMIGRANTS AND REFUGEES AND WHAT I'VE ARRIVED AT IS SOME OF THE UNIQUE ROLES AND THE SPACES THAT WE CAN OWNERSHIP TOGETHER TO MEET THE COMMON GOALS THAT WE HAVE EVEN THOUGH WE MAY BE DOING OVERALL VERY DANGEROUS WEAPON WORK.  SO THANK YOU SO MUCH FOR HAVING US JEER AND JAMIE AND THE CITY R CRITICAL PARTNERs AS WE WERE BUILDING MOMENTUM AND TRYING THE ESTABLISH THIS PROGRAM AND PRIORITIZE IT IN THE LIBRARY SYSTEM THROUGHOUT MY TENURE.  SO REALLY APPRECIATE TO HAVE HER JOIN US TODAY.  SO WE'RE GOING TO BE TALKING ABOUT PARTNERSHIP AS A WHOLE AND HOW YOU CAN PARTNER WITH VARIOUS COMMUNITY MEMBERS, HOW TO IDENTIFY NEEDS FOR YOUR IMMIGRANT REFUGEE COMMUNITIES FOR SPECIALIZED INTERESTS.  SO FEEL FREE TO ASK QUESTIONS THROUGHOUT THE CHATTED BUT STARTING OUT LIBRARIES AND COMMUNITY SPACES AND WHY PUBLIC LIBRARIES ARE IDEAL FOR IMMIGRANT AND REFUGEE SERVICES.
AND WE WELCOME EVERYONE THAT COMES INTO THE LIBRARY SPACE.
AND THERE'S NO OTHER RESOURCE REALLY THAT IS SUCH A COMMUNITY ANCHOR IN ANY CITY IN ANY TOWNSHIP WHERE REGARDLESS OF CLASS, STATUS, WHATEVER BACKGROUND, GENDER, SOCIOECONOMIC STATUS.  ANYONE CAN WALK IN AND FOR US THE MOTTO WAS WE WANTED TO BE ABLE THE SERVE ANYONE IS THAT WALKED IN THOSE DOOR.  WE WANTED TO BE ABLE TO BE THIS THIRD SPACE.  WE WANTED TO HAVE COMMUNITY INFORMATION READY FOR  CUSTOMERS.  WHATEVER THAT QUESTION MAY BE, AND ESPECIALLY AS IMMIGRATION  POLICIES ARE ALWAYS CHANGING, WE WANTED TO BE ABLE TO SAY YES; IF THEY WERE ABLE TO COME IN, IMMIGRANTS WERE AIL TO COME IN AND FEEL WELCOME IN THE LIBRARY AND FOR DENVER, WE WERE A CITY AGENCY BUT IT HAVE A GOVERNMENT AGENCY SO WE HAD THAT INFLUENCE OF TRUST THAT WE COULD LEVERAGE TO ACCESS VARIOUS CITY RESOURCES.  SO THAT WAS REALLY HELPFUL.  BUT I REMEMBER GOING IN AND JUST HAVING ACCESS TO SO MANY FREE RESOURCES AND EXTENDING NETWORK AND PEOPLE TO RELY ON WAS REALLY CRITICAL FOR ME GROWING UP.  SO IT WAS KIND OF FULL CIRCLE TO COME BACK INTO THIS AIRY THAT.
SO HOW DO YOU PITCH IMMIGRANT AND REFUGEE PROGRAM TO YOUR LIBRARY?  I THINK FOR US IT'S GETTING THAT EXTERNAL SUPPORT.
A LOT OF IT WAS PAYING ATTENTION TO NATIONAL POLICY.  I THINK LIBRARIANS AND LIBRARY STAFF PERSONNEL REALLY DO CARE ABOUT SERVING INTERESTS OF ALL.  BUT AGAIN, WITHIN YOUR OWN DISTRICT OR YOUR SYSTEM, IT'S HARD THE PRIORITIZE AND KIND OF FIND A WAY TO PIT YOURSELF INTO A CRITICAL NEED.  I THINK NOW IS A VERY CRITICAL TIME FOR LIBRARIES OF LIBRARIES ARE CONSTANTLY TRYING TO REENVISION THEMSELVES, FIND A NEW PLACE IN SOCIETY AND AND I THINK THERE'S A LOT  OF MICROSPACES AND LOT HAPPENING THAT IT'S HARD THE COMPETE, BUT I THINK WITH IMMIGRANT REFUGEE SERVICES IF YOU'RE PITCHING THIS TO YOUR ADMINISTRATION, IT'S REALLY JUST LIKE A MATTER OF CHANGING DEMOGRAPHICS AND REALLY THESE ARE THE MOST VULNERABLE POPULATIONS THAT NEED ACCESS TO INFORMATION, NEED FREE RESOURCES, NEED ACCURATE INFORMATION, SO FOR YOU TO BE THAT TRUSTED RESOURCE IS LIKE THE PILLAR OF LIBRARIANSHIP.  SO YOU CAN APPEAL TO THE HEARTS AND THEN HOPEFULLY GOAT SOME DATA WHICH REALLY TALK ABOUT TO APPEAL TO THE MIND AS WELL.  AND THEN, HOPEFULLY IN WEBINAR WILL HELP COVER THAT BUT YOU CAN ALSO ASK HER QUESTIONS AS WELL SOFT MOVING FORWARD THE CURRENT LANDSCAPE, AGAIN WITH DATA, IN YOU'RE LOOKING AT BROOKINGS PEW RESEARCH.  WE'RE ALL LIBRARIANS AND GOOD WITH RESEARCH.  THE CHANGING LANDSCAPE IS THAT ILL GRADUATION IS A HOT TOPIC BUT IMMIGRANTS ARE NOT GOING AWAY.  IMMIGRANTS ARE THE BEDROCK OR OUR SOCIETY AND SO BEING MINDFUL OF THE LANDSCAPE, KNOWING THAT BY 2025 WE'RE GOING TO BE A MINORITY MAJORITY NATION.  FOR US TO BE RELEVANT FOR LIBRARIES TO BE RELEVANT THE REALLY TO BE MINDFUL OF THAT CHAIN CHANGING DEMOGRAPHIC.  WHO ARE THE PEOPLE NOT COMING IN TO OUR LIBRARY SYSTEM.  WHO ARE WE NOT SERVING.  WHO DO THESE COMMUNITIES -- AND SO AGAIN FROM A LARGER PERSPECTIVE TO GET THAT LANDSCAPE ON A NATIONAL LANDSCAPE, TO SEE HOW YOU ON A LOCAL LEVEL CAN DIAL IN AS WELL, THAT THIS IS COMING.  I THINK THIS IS JUST A LONG-TERM CONVERSATION FOR LIBRARY SYSTEMS TO HAVE, TO THINK OKAY OUR DEMOGRAPHICS ARE CHANGING.  WE ARE DOING REALLY WELL WITH THIS DEMOGRAPHIC, HOW CAN WE BRING IN MORE PEOPLE AND STAY RELEVANT FOR COMMUNITIES THAT MAY NOT BE USING OUR SERVICES NOW.  SO ON THE LOCAL LEVEL AGAIN, THE COUNT OF DENVER WHEN I WAS WITH THE LIBRARY WERE SO CRITICAL AND HELPFUL INNING A GRATING DATA FOR US TO FIGURE OUT WHAT WAS IN OUR COMMUNITY.  AND I'LL LET JAMIE TALK ABOUT THIS SLIDE.
>> SURE.  THE OVERALL EMPHASIS OF THIS PARTICULAR SPECIALIZE IS JUST GATHERING INFORMATION ON WHO YOU KNOW THAT LIVES IN THE COMMUNITY AND WHAT CAN YOU LEARN ABOUT -- NOT JUST WHAT LANGUAGES THEY SPEAK WHICH IS WHAT'S AFFECTED HERE BUT ALSO WHAT INTERESTS THEY MAY HAVE AND WHAT INFORMATION THEY MITE NEED THAT WE WOULD NEED TO TAILOR OUTREACH AROUND.
BAIL TALK ABOUT THESE SLIDES IN PARTICULAR.  THESE ARE FOUR QUICK LITTLE GRAPHICS OF A REPORT THAT MY OFFICE PUT TOT THAT REALLY KIND OF STARTED OUT AS AN OUTREACH TOOL.  SO I WAS HEARING FROM A LOT OF CITY DEPARTMENTS THAT THEY DIDN'T REALLY HAVE ENOUGH INFORMATION ABOUT WHERE IMMIGRANT COMMUNITIES WERE CONCENTRATED.  WHAT LANGUAGES THEY WERE SPEAKING, HOW WE MIGHT GO ABOUT DOING MORE OUTREACH.  SO MY OFFICE PUT TOT A DEMOGRAPHIC REPORT.  THIS WAS THE ONE THAT BECAME THE MOST USE OF.  SO I GRADUAT GATHERED DATA FROM OUR LOCAL SCHOOL DISTRICT.  BECAUSE AT REGISTRATION THEY ASKED WHAT LANGUAGE IS SPOKEN IN THE HOME.  AND SO THROUGH THAT DATA I HAVE ABLE TO MAP WHAT THE CONCENTRATION OF LANGUAGES WERE THROUGHOUT THE CITY OF DENVER.
AND THROUGH THAT OVER140 FAVORABLES AND DIALECTS WERE IDENTIFIED AS SPOKEN IN THE HOME BY DPS FAMILIES.  WE MAPPED THE TOP 12 OF THOSE LANGUAGES.  SO WE CAN REALLY QUICKLY KIND OF LOOK AT AN ASSESSMENT OF THIS.  I WOULD KNOW RIGHT OFF THE BAT LOOKING AT THESE MAPS THAT THERE ARE TOP FOUR LANGUAGES SPOKEN BY FAMILIES IN THIS AREA.  WHAT WE FURTHER DID WAS A NEIGHBORHOOD ASSESSMENT OF THE TOP IMMIGRANT NEIGHBORHOODS AND REALLY LOOKED AT THE ASSETS.  I THINK WHAT WE DO TOO OFTEN IS LOOK AT IMMIGRANT COMMUNITIES IN TERMS OF DEFICITS AND NEED SO I STARTED LOOKING AT WHAT ARE THE ASSETS OUT THERE, ESPECIALLY ME AS A GOVERNMENT AGENT OR SOMEBODY FROM COMMUNITY PLANNING AND DEVELOPMENT, NEEDED TO GO OUTS INTO MONTBELLO TO DO OUT REACH, WHERE DO THEY GO FOR INTERACTION AND ENGAGEMENT WITH IMMIGRANT REFUGEE NEIGHBORS AND RESIDENTS.  SO WE MAPPED ALL INSTITUTIONS OF FAITH AND NONPROFITS AND GOVERNMENT AGENTS LIKELY LIKE LIBRARIES AND OTHER GOVERNMENT FACILITIES THAT WE KNEW COULD BE UTILIZED TO HELP CREATE A BIGGER PICTURE OF THAT NEIGHBORHOOD AND HOW YOU COULD ACCESS COMMUNITY.  SO THIS BECAME A REALLY VALUABLE NOT JUST AN OUTREACH TOOL BUT REALLY A PICTURE OF OUR COMMUNITIES AND IT ALSO BECAME A POLITICAL OPPORTUNITY TO TALK TO ALL OF OUR CITY COUNCIL MEMBERS AND DEMONSTRATE FOR THEM THE DIVERSITY IN THEIR DISTRICTS.  THAT IMMIGRANTS LIVE IN EVERY SINGLE NEIGHBORHOOD IN DENVER, SOME AS LOW AS SEVEN OR TEN PERCENT, SOME AS HIGH AS 30 OR 40 TO 50 PERCENT IN THOUGH NAMEDS.  SO THAT BECAME A REALLY VALUE PIECE FOR US TO THEY COULD GET A BETTER IDEA OF WHO THEIR CONSTITUENTS ARE.  JUST OFF THE TOP OF MY HEAD, SPANISH, ARABIC.
CHINESE, OTHERS.  WHAT I'LL DO IF WE'RE ABLE TO SHARE A LINK I'LL LINK DIRECTLY TO THE REPORT SO FOLKS CAN SEE THAT DATA FIRSTHAND.  IT'S ONLINE.  YOU CAN ALSO GOOGLE MY OFFICE AND LOCATE THE REPORT THROUGH THAT AVENUE.  BUT THIS IS JUST A PATHWAY I THINK INTO A LARGER CONVERSATION ABOUT DATE.  I'VE BEEN WORKING WITH NATIONAL PARTNERS WHO ARE GATHERING MORE DATA THAN I CAN TAP INTO.  AND I'LL MENTION SOME OF THEM.  NEW AMERICAN ECONOMY.  THEIR WEBSITE IS RENEW OUR  ECONOMY.ORG.  THEY PUT OUT ECONOMIC CONTRIBUTION REPORTS FOR EVERY STATE IN THE COUNTRY AND EVERY CONGRESSIONAL DISTRICT IN THE COUNTRY AND THEY HAVE SOME REALLY AMAZING DATA THERE, WHETHER IT'S EMPLOYMENT DATA, SMALL BUSINESSSHIP  DATA, MAIN STREET VERSUS LARGE CORPORATE DATA.  TAX CONTRIBUTIONS, ALL ABOUT IMMIGRANT CONTRIBUTIONS TO LOCAL ECONOMIES.  THAT'S HUGE AND THAT I HAVE GOT JUST A WEALTH OF ASSET POINTS THERE.  ANOTHER ONE IS DATA THAT WE'RE USING TO REALLY LAUNCH A CITIZENSHIP DRIVE CAMPAIGN.  DOCTOR MANUAL PASTOR DID A MASSIVE DATA PROJECT TO MAP WHERE AND HOW MANY LEGAL PERMANENT RESIDENTS ARE EL JILL FOR CITIZENSHIP AROUND THE COUNTRY.  SO WE CAN LOOK AT FOR DENVER THE CITY AND COUNTY OF DENVER AND ADD UP BASED ON HIS RESEARCH THAT THERE ARE APPROXIMATELY 30,000 LEGAL PERMANENT RESIDENTS IN DENVER WHO ARE ELIGIBLE FOR CITIZENSHIP TODAY.  SO THESE ARE PEOPLE THAT WE CAN OUTREACH TO TODAY.  THE OTHER THING THAT AISLE MENTION ABOUT DATA IS THAT TAKE ADVANTAGE OF ANY HIGHER ED INSTITUTIONS THAT YOU HAVE IN YOUR COMMUNITY.  SOME OF THE DATA THAT I'VE BEEN ABLE THE ARRIVE AT HAS BEEN THROUGH CAPSTONE PROJECTS FROM MAST R STUDENTS IN PUBLIC POLICY.  WHILE THEY LOCATE MY OFFICE AS ANGIER OF INTEREST, IT DIDN'T OCCUR TO ME BEFORE THEY COULD GO AFTER STUDENTS WHO WERE LOOKING FOR RESEARCH PROJECTS TO DO.  I'VE HAD A NUMBER OF STUDENTS WHO HAVE DONE QUALITATIVE ASSESSMENTS, SO ONE ON CITIZENSHIP.
LOOKING AT WHY LEGAL PERMANENT RESIDENTS MIGHT NOT BE SEEKING CITIZENSHIP SO WE KNOW EXACTLY WHAT TO TARGET WHEN WE'RE TRYING TO TARGET OUT REACH TO THEM.  SO THERE'S A UNDER THE AGE OF DIFFERENT OPPORTUNITIES.
I HAVE ONE STUNT WHO'S LOOKING AT LIFE INSURANCE POLICY CREDENTIALING PATHWAYS FOR SKILLED IMMIGRANTS AND REFUGEES.  SO TAKE ADVANTAGE OF STUDENTS WHO ARE INTERESTED AND NEED TO DO RESEARCH FOR THEIR PROGRAMS AND INCORPORATE THAT INTO WHAT THAT YOU ARE TRYING TO LEARN ABOUT YOUR JOYFUL.
>> I KNOW WE HAVE REALLY A MIXED ATTENDEE POOL RIGHT NOW SO IF YOU'RE IN A  SMALLER SYSTEM, LIKE VOLUNTEERS IN THAT WAY TO HELP WITH SOME RESEARCH, IF YOU DON'T HAVE ACCESS TO A GREAT OFFICE LIKES WE DO, YOU CAN GO AND DO CENSUS  REPORTING.  LOOK AT THE AMERICAN SURVEY WITH THE U.S. CENSUS.  I KNOW THE LIBRARY WOE HAD REFERENCE USA AS A RESEARCH TOOL SO WE WERE ABLE THE DRILL DOWN AS WELL THE NEIGHBORHOODS, WE CAN PIN DOWN WHAT LIBRARIES WERE THIS THAT NEIGHBORHOOD.  WHAT ARE SOME OF THE BUSINESSES WE COULD OUT REACH.  SO STARTING OUT WITH A BASE OF RESEARCH AND NUMBERS AND HAVING A NUMBER TO PITCH TO YOUR LIBRARY SO IT'S NO JUST AN ANECDOTE.  I THINK THERE ARE SOME INTERESTING SURPRISES WHEN JAMIE PUBLISHED THE DATA, SO WE WERE ABLE THE PIVOT AND LEVERAGE THAT TO GROW OUR PROGRAMS.
AND AGAIN, THIS DATA IS UNIQUE FOR US FOR DENVER AND JUST NOT JUST ONE APPROACH SO AS WE MOVE FORWARD IN THE SLIDES KEEP THAT IN MIND, THAT WE'RE TRYING TO SCALE THESE PROGRAMS AND RESOURCES, THESE IDEAS AND THEY LOOK DIFFERENT IN A RURAL COMMUNITY RATHER THAN A SUBURBAN COMMUNITY.  BUT I THINK A LOT OF THE  HOPE METHODOLOGIES WILL HELP YOU GROW YOUR PROGRAMS.  SO MEETING THE MUTUAL GOAL OF YOUR PARTNER AND COLLABORATORS.  I THINK THIS IS SOMETHING WE PRESENTED ON.  AGAIN WE TALKED ABOUT THE NATIONAL DATA.  PAYING ATTENTION TO NATIONAL POLICIES AFFECTING YOUR LOCAL POPULATION.  AND SO FOR US, WHEN DHAKA WAS AROUND, THAT WAS A HUGE PUSH FOR US.  THE ACTION FOR CHILDHOOD ARRIVALS DURING THE LAST ADMINISTRATION.  SO WE SAW THAT POLICY, SO WE WERE MOBILIZING TRAINEES ON COMING INTO LAY LIBRARIES TO PRESENT.  I KNOW THE LIBRARIES ARE DOING A LOT  OF PRESENTATIONS, A LOT OF DEPORTATION 101, A LOT OF JUST INFORMATION SESSIONS AND WORKSHOPS SO THAT WAS SOMETHING THAT WE GOT FROM THE GNARL LEVEL BECAUSE THAT IS SOMETHING WE'RE SEEING IN THE MEDIA.  IT'S SOMETHING COMMUNITIES ARE  SEEING IN THE NEWS AND EVEN SOME OF THE POLICIES MAY BE A LITTLE FAR-REACHING, THERE IS A FACE OF FEAR THAT IS BEING GENERATED.  AND FUNDING OPTIONS ARE A LITTLE LIMITED NOW IN TERMS OF NATIONAL FUNDING BUT PAY ATTENTION FOR OTHER PARTNERS AS WELL THAT COULD PROVIDE THAT.  ON THE REGIONAL NETWORK, I THINK A LOT OF OUR WORK WAS THROUGH THE RESETTLEMENT AGENCIES.  WORKING WITH A LOT OF THE VOLUNTEER AGENCIES AS WELL TO PINPOINT REFUGEE GROUPS AND DRILLING IT BACK TO THE LIBRARY LEVEL TOO.  THESE ARE THE QUESTIONS WE USED TO MEET WITH OUR STEWSES.
WE PARTNERED WITH EVERYONE FROM ART STEWSES, CULTURAL AGENCIES, COMMUNITY BASED ORGANIZATION AND REALLY TRYING TO THINK OUTSIDE THE BOX AND WE HAD SOME  SURPRISING OUTCOMES.  ONE OF THE INTERESTING GROUPS THAT WE DIDN'T THINK WOULD BE A NATURAL FIT MAYBE WOULD BE FINANCIAL LITERACY WHICH WE HAVE WORKSHOPS WITH, BUT AGAIN, IN MY NEW ROLE WITH ECONOMIC MOBILITY, THERE IS THE ININCOME GENERATION.  THERE IS THE JOB CREATION BUT ALSO THE CENSUS TOO.  SO HAVING AFFORDABLE HOUSING, ACCESS TO EDUCATION, KNOWLEDGE OF HOW TO BUILD UP FINANCIAL LITERACY.  SO THERE SO MUCH THEY PART OF THIS HOLISTIC IMAGE, TO REALLY THINK ABOUT IMMIGRANTS AS PEOPLE, NOT JUST ONE SPECIFIC NEED YOU MAY THINK THE COMMUNITY MAY NEED.
>> JUST TO THIS, THE LAST THING ON THIS SLIDE FOR ME, I'M AN OFFICE OF ONE PERSON.  AND THE LIBRARY TEAM WAS ALSO A PRETTY LEAN TEAM.  I BECAME CRITICAL TO IDENTIFY WHO'S WORKING ON WHAT SO WE DON'T REMEMBERLY INDICATE AND DO PARALLEL WORK AT ANY POINT IN TIME.  I DIDN'T TO SPEND A LOT OF TIME IN AREAS THAT WEREN'T EXPERTISE.  SO WE HAVE AN MOU WITH A LIBRARY THAT'S GETTING DEVELOPED ON WHAT THAT MIGHT LOOK LIKE.  I DID SEE A QUESTION COME IN ABOUT FEAR OF ICE AND GOVERNMENT PUBLIC INSTITUTIONS IN GENERAL.  THIS IS ABSOLUTELY SOMETHING THERE WE'RE SEEING.  SOMETHING WE'RE SEEING LESS IN OUR LIBRARIES AND I FEEL LIKE SOME OF THAT HAS BEEN BECAUSE OF THE REPUTATION THAT THE BRANCHES WITH HAVE BUILT WITH COMMUNITY AROUND WHO'S WELCOME IN THE LIBRARIES AND WHAT QUESTION WILL AND WILL NOT BE ASKED OF THOSE FOLKS.  I KNOW THE CITY LIBRARIAN CAME OUT IN FEBRUARY PERHAPS WITH A LARGE PUBLIC STATEMENT ABOUT WHERE THE LIBRARY SITS IN TERMS OF THIS POLITICAL LANDSCAPE.  AND THAT THEY ARE ABOUT MEETING COMMUNITY NEED FOR INFORMATION.  SO ANYONE AND EVERYONE IS WELCOME AND MAKING THAT AVAILABLE TO MULTIPLE LANGUAGES AND REALLY REINFORCING IT WITH STAFF THAT IMMIGRATION QUESTIONS AREN'T ANSWERED THERE.
AND REALLY BEING VERY THOUGHTFUL ABOUT WHEN AND IF LAW ENFORCEMENT HAVE PRESENCE IN LIBRARY BRANCHES.  JUST BECAUSE THAT FEAR IS SO RELEVANT AND SO VISUAL WHEN IT COMES TO LAW ENFORCEMENT.  SO JUST BEING VERY AWARE OF THOSE KINDS OF THINGS.
>> AND JUST LEVERAGING THE TRUST OF COMMUNITY PARTNERS.  IF THERE IS A FEAR OF LIBRARIES THERE ARE AGENCIES THAT HAVE A LOT OF TRUST BUILT INTO THEM.  SO IDENTIFYING THOSE ORGANIZATIONS TO PARTNER WITH.  THAT WAY YOU CAN LEVERAGE THAT TRUST SO THEY CAN SEE OKAY WELL A LIBRARY IS ALSO A PLACE THAT WE MIGHT BE ABLE TO REDEVELOP A RELATIONSHIP WITH.  AND ALSO THE DENVER LIBRARY AGAIN CAME OUT WITH A PUBLIC STATE IN THE LOCAL NEWSPAPER, BUT ALSO ALL OF THE BRANCHES, THE STAFF ARE WEARING NAMETAGS SAYING WELCOME.  THEY HAD I SPEAK IN DIFFERENT LANGUAGES.  WE HAD POSTERS MADE THAT LIBRARIES WELCOME ALL.  SO YOU CAN DO SOMETHING AS GRASSROOTS AS THAT AS WELL.  AND SO AGAIN, LEVERAGING INFORMATION, HAVING DIVERSE STAFF, LEVERAGE A VOLUNTEER IF YOU DON'T HAVE RESOURCES TO   -- I'M SORRY WE'RE TALKING REALLY FAST.  DIVERSE STAFF.  LEVERAGING VOLUNTEERS TO REFLECT THE COMMUNITY MEMBERS THAT YOU HAVE.  BUT ALSO IN TERMS OF THIS SLIDE IT HAVE TALKING ABOUT LIKE ALL THE DIFFERENT WAYS THAT YOU COULD CONNECT INSTEAD OF JUST PROGRAMMING AND PROGRAMMATIC OUTREACH, YOU CAN HAVE A RESOURCE GUIDE CHIEF OF POLICE PROVIDED IN THE LEARNER GUIDE, NOT THE LEARNER GUIDE, THE RESOURCE TOOLS, WHERE IT COULD BE SOMETHING THAT YOU CAN PRINT OUT AND GIVE TOLL SOMEONE.  SO IT'S A PASSIVE PROGRAM BUT USING PROGRAMMING AS REFERENCE.  WE HAVE A BLOG WEBSITE TO PROMOTE THE DIFFERENT VOICES.  WE HAVE ART EXHIBITIONINGS APART FROM PROGRAMMING.  THIS SLIDE I'LL GO THROUGH REALLY QUICKLY.  I NOW WE'RE GETTING CLOSE TO TIME BUT BEING A PART OF -- OUTSIDE THE BOX.  I THINK WITH TRADITIONAL LIBRARY PROGRAMS THERE'S ALWAYS CITIZENSHIP CORNERS WHICH IS A REALLY GOOD PROGRAM TO HAVE, JUST BECAUSE I THINK IN TERMS OF CITIZENSHIP˝ A PROGRAM WE SAW TREMENDOUS GROWTH BEFORE I LEFT THE LIBRARY SYSTEM.  OR LPRS AND SO THERE IS LESS FEAR OF MAYBE ICE COME INTO THIS PROGRAM.  INTEGRATION LANGUAGE PROGRAMS ARE PROGRAM YOU SEE.  BUT AGAIN WE HAVE ART PROGRAMS TO FOSTER LANGUAGE ACQUISITION, INTERGENERATIONAL LANGUAGE ACQUISITION.  WE HAVE FINANCIAL LITERACY WORKSHOPS.  HEALTH LITERACY.  WE HAVE LAWYERS COMING IN DOING PRESENTATIONS.
AND OTHER THINGS LIKE THAT.
AND THEN OUR SIGNATURE PROGRAM, YOU CAN GO TO A DENVER PARKS LIBRARY WEBSITE AND GET THE APP.  BUT THAT WAS A PROGRAM THAT DIDN'T HAVE A SOUND BITE BUT HAVING A SAFE SPAY WHERE PEOPLE CAN COME IN AND HAVE ANY REFERENCE QUESTION ANSWER AND HAVE STAFF AND INVESTORS ANSWERING WHATEVER THAT NEED IS AND WORKING ALONGSIDE THEM.  SO OTHER IDEAS THAT WE HAD, JAMIE DID LISTENING SESSIONS WITH THE COMMUNITY, WOE TYPED ALONG WITH THEM AS WELL TO SEE WHAT THE NEEDS AND TRENDS OF THE COMMUNITIES WERE SO THAT WE COULD PINPOINT AND LEVERAGE RESOURCES AND TARGET DIRECTS PROGRAMMING FOR THE NEEDS OF OUR COMMUNITIES.
>> THIS IS A REALLY COOL ONE.  WE HAD A APPROACHED -- I DON'T KNOW IF EVERYONE HAS A UNITED WAY 201 SYSTEM IN THEIR COMMUNITY BUT OURS IS STATEWIDE.
WE APPROACHED THEM ABOUT DEVELOPING CONTENT SPECIFIC TO IMMIGRATION RELATED QUESTIONS.  SO WE DEVELOPED SCRIPTS AND RESOURCE INFORMATION SO THAT WE COULD START SENDING CALLS TO 21 ABOUT ACCESSING DRIVER'S LICENSES, CITIZEN QUESTIONS, LEGAL RESOURCES AND DEFERRED OPTION FOR CHILDHOOD ARRIVALS.  SO WEAR PGED TO GET COLLECT ALL THAT INFORMATION ON THOSE FOUR TOPIC AREAS AND WHAT THE ADVANTAGE OF 211 AS OPPOSED TO A PRINTED RESOURCE GUIDE ON THE LIBRARY OR AN ONLINE RESOURCE GUIDE IN MY OFFICE IS THAT PEOPLE CAN CALL.
THEY DON'T HAVE TO WALK ANYWHERE.  THEY CAN CALL FROM ANYWHERE IN THE STATE AND ASK THAT QUESTION.  BEYOND THAT, WHAT UNITED WAY 211 HAS BEEN MOST USEFUL FOR HAS BEEN CONNECTING PEOPLE TO SOCIAL SERVICES, TO FOOD BANKS, TO EMERGENCY SHELTER SERVICES.  SO IN ANSWERING ANY INITIAL IMMIGRATION QUESTIONS THEY WERE ALSO POISED TO ANSWER QUESTIONS THAT THAT FAMILY MITE NEED OVERALL.
AND SINCE THEN WE'VE STARTED TAKING AN MORE INFORMATION ABOUT BEING PREPARED FOR RAIDS OR DEPORTATION.  PARENTAL GUIDANCE ON PARENTS RIGHTS.  THIS IS A NEW LANDSCAPE FOR US, BUT UNITED WAY STEPPED UP AND SAID WE WANT TO BE ABLE TO PROVIDE BASIC INFORMATION FOR FOLKS AND REFERRALS TO ORGANIZATIONS THAT CAN HANDLE MORE IN-DEPTH CONVERSATION AND THEY CAN DO THIS IN MULTIPLE LANGUAGINGS SO THEY'VE BEEN A HUGE PARTNER IN THAT AREA.
>> .
>> THE QUESTION ABOUT FEAR IN THE PROGRAM.  ESPECIALLY NOW JUST BEING CONSISTENT WITH THE PROGRAMS.  IF YOU HAVE IMMIGRANT PROGRAMS JUST CONTINUING WITH THAT.
I KNOW FOR PUSS WHEN WE STARTED WITH NEW LIBRARY PROGRAMS IT TOOK ABOUT EIGHT MONTHS UNTIL WE SAW ANY RETURN ON INVESTMENT.
AND I THINK FOR MARGINALIZED POPULATIONS THAT MAY BE FEARFUL, JUST SEEING THAT YOU HAVE THAT CONSISTENCY, MAYBE AFTER ONE QUARTER, THEY ARE THINKING ABOUT IT BUT ONCE THEY KEEP SEEING IT IT BUILDS THAT WELCOMING RELATIONSHIP.
>> IN JANUARY AND FEBRUARY WILL IN THED THE LIBRARY NUMBERS STARTED TO DIMINISH, THAT THEY STARTED TO GO DOWN.  THEY'VE NOW SEEN AN UP TICK IN SOME OF THEIR NEIGHBORHOOD BRANCHES.  SO IT'S GOING TO WAX AND WANE A LITTLE BUT I WOULD ALSO EMPHASIZE CONSISTENCY.
>> THE NEW AMERICAN ECONOMY DATA IS AVAILABLE THROUGH THE LINK THIS WEBINAR  POSTED AT THE END SO I DON'T KNOW IF JENNIFER CAN RELINK THAT.  BUT ONE OF THE OTHER RESOURCES WHICH WAS HELPFUL WAS JUST WELCOME AMERICA AND THEY HAVE TREMENDOUS RESOURCES, TREMENDOUS DATA TO HELP OUT.
>> NEW AMERICAN ECONOMY IS AT RENEW OUR ECONOMY.ORG.
>> AND THAT WRAPS UP OUR PRESENTATION.  SORRY WE RAN A LITTLE OVER.  SO WE'LL PROBABLY TAKE QUESTIONS AT THE END UNLESS YOU WANT TO HAVE US GO NOW.
>> I THINK IT'S A GOOD IDEA TO KEEP GOING.  WE'LL DEFINITELY KEEP COLLEGING  THEM, AND I'M SORRY I THINK SO I HAD THE RIGHT LINK FOR THAT.
>> I THINK THE ONE YOU HAVE IS ALSO OKAY.
>> OKAY.  EXCELLENT.  THANK YOU SO MUCH TO BOTH OF YOU AND WE'LL GO AHEAD AND KEEP QUESTIONS COMING THROUGH AND WE'LL GO AHEAD AND PASS IT ON TO SOPHIE  AND THANK YOU SO MUCH.
>>> HI.  YES.  THANK YOU SO MUCH FOR INVITING US TO BE PART OF THAT WEBINAR.  IT'S BEEN GREAT MEETING EVERYONE.  AND I HAVE TO SAY I'M KIND OF IN AWE OF WILL AND JAMIE'S DATA.  THAT'S ABSOLUTELY BEAUTIFUL AND SOMETHING FROM WHICH I'VE LEARNED QUITE A LOT.  I'M GOING TO COVER THINGS IN A MUCH MORE QUALITATIVE MANNER.  I HAVE A TRILLION ANECDOTES BUT I HOPE IN SHARING SOME SPECIFIC PROGRAM AND OUTREACH IDEAS WE MIGHT SPARK AN IDEA IN YOUR COMMUNITY BUT I ALSO HOPE TO ELICIT SOME SUGGESTIONS ON WHAT FOLKS MIGHT THINK WE CAN DO MORE OF.  SO OUR CITY IN KENTUCKY HERE UNDERSTOOD WENT A DRASTIC CHANGE IN DEMOGRAPHICS.  BETWEEN 1990 AND THE YEAR 2000 WE EXPERIENCED A 185 PERCENT GROWTH IN OUR FOREIGN BORN POPULATION.  AND THEN IN TERMS OF BIRTHRATES, BETWEEN 2000 AND 2012 FOREIGN BORN BIRTHS WERE UP 107 PERCENT VERSUS THE NATIVE BORN GROWTH AT JUST EIGHT PERCENT.  SO WE ARE WELCOMING CITY FOR MANY REASONS, BUT LEAST OF ALL OR HOP HOSPITALITY, BUT AS YOU CAN SEE FROM OUR NUMBERS.  THERE ARE SOME OTHER SMALLER SIZED CITIES THAT EXPERIENCES KIND OF SIMILAR NUMBERS AND THAT KIND OF BIG JUMP, BUT THEIR JUMP INVOLVED SPECIFICALLY SPANISH SPEAKERS, WHICH IN CONTRAST TO OUR SITUATION SEEMS QUITE EASY.  BUT WE ACTUALLY BECAME A HUB FOR REFUGEE RESETTLEMENT.  SO OUR COMMUNITY IS MUCH MORE DIVERSE IN THAT MANNER.  WE ALSO HAVE A LARGE POPULATION OF PROFESSIONAL IMMIGRANTS FROM MEDICINE, IT, BUSINESS.  AND WE OF COURSE HAVE LOW-INCOME WORKERS, SOME OF WHOM ARE UNDOCUMENTED.
SO I HAVE BEEN WITH THE LIBRARY FOR THE PAST 15 YEARS AND IN THAT PERIOD THE GROWTH JUST CONTINUES TO KEEP GROWING AS IT WERE.  SO ONE NUMBER WHICH SOMETIMES SURPRISES PEOPLE WHEN THEY THINK OF A CITY LIKE LOUISVILLE KENTUCKY IS THE FACT WITHIN OUR SCHOOL SYSTEM WE HAVE 136 LANGUAGES SPOKEN IN THE HOMES OF STUDENTS WHO ARE LEARNING ENGLISH, AND THAT'S 136.  JENNIFER WAS GRACIOUS ENOUGH TO KIND OF BLOW IT UP A BIT BUT YOU CAN'T SEE THEM ALL.  BUT IT IS PRETTY AMAZING.  BUT JUST TO SUMMARIZE THE TOP LANGUAGES IN OUR CITY ARE SPANISH ARABIC, SOMALI AND NEPALI.  SO WHEN CAME TO REALIZE A UNIVERSAL CONCERN WAS LEARNING ENGLISH.  WE HAVE A GREAT PUBLIC SCHOOL SYSTEM THAT HAS HAD QUITE A LEARNING CURVE TO LEARN HOW TO IF BEST SERVE SUCH A DIVERSE BODY OF FAMILIES.  BUT WHAT WE CAME UP WITH WAS THIS NEWCOMERS, SO IT'S SERVING MIDDLE AND HIGH SCHOOL STUDENTS IN THREE DIFFERENT LOCATIONS THROUGH BILINGUAL AND CULTURAL ORIENTATION.  THE SAME SCHOOL SYSTEM OFFICER OFFERS FREE ADULT ENGLISH CLASSES.  I WOULD LIKE TO SAY THROUGHOUT THE CITY BUT SADLY THERE ARE POCKETS WHERE THERE ARE NOT THESE  CLASSES.  THERE ARE ALSO CONSTANT CUT BACKS SO WHAT DID EXIST IS SHRINKING.   SO IF SOMEONE WAS WANTING TO ATTEND AN ENGLISH CLASS THEY WOULDN'T BE ABLE TO ENROLL UNTIL FALL OF THIS YEAR.  SO UX YOU CAN SEE THERE'S A HUGE DEMAND.  WE ALSO HAVE A COMMUNITY COLLEGE THAT HAS ENTRY LEVEL ENGLISH CLASSES WHICH ARE NOT FOR CREDIT FOR A DEGREE PROGRAM BUT JUST TO SORT OF HELP FOLKS AND THEY ARE AIL THE USE FINANCIAL AID TO PAY FOR THOSE SO THE DEMOGRAPHICS IS CHANGING AS IT GROWTH IS ALL IMMIGRANTS TOO.  OF COURSE THEY NEED TO LEARN ACCOMPLISH AND THE BEST WAY TO DO THAT IS TO PRACTICE IT WITH ANOTHER PERSON.  SO THE IDEA WAS PRETTY BASIC TO BRING IN THOSE WHO WANT TO WORK ON ENGLISH AND BRING IN THE  VOLUNTEERS.  SO IT'S BEEN OVERTLY OR COVERTLY A DUAL PURPOSE BECAUSE WE HAVE FOLKS WHO'VE LIVED IN LOUISVILLE ALL THEIR LIVES WHO WERE NOTICING THIS CHANGE IN THE COMMUNITY, SEEING ALL THESE NEW FACES AND NOT REALLY HAVING ANY OTHER PLACE WHERE THEY COULD ENGAGE IN CONVERSATION AND ASK THE QUESTIONS THEY HAVE ABOUT WHERE FOLKS ARE COMING FROM AND HOW THAT I ADJUSTING AND HOW THEY MIGHT HELP.  SO AS MENTIONED BEFORE BY WILL, THE PUBLIC LIBRARY REALLY DOES SERVE A VITAL ROLE IN THIS SENSE THAT IT HAS CONTINUED TO BE THE GATHERING PLACE FOR THIS WHOLE COMMUNITY.  SO THE COMMUNITY IS CONCENTRATED IN A COUPLE NAMEDS SO OTHER BRANCHES HAVE STARTED TO REPLICATE THAT PROGRAM.  SO WHERE HAS IT BEEN SUCCESSFUL?  I'M GOING TO TALK ABOUT THE FACTORS RIGHT HERE.  HIGH SCHOOLS, COMMUNITY SUPPORT HOW WE HAVE HAD TO ADAPT AND OF COURSE THE CONSTANT DEMAND.  SO DURING THE BEGINNING OF EACH SEMESTER I GO OUT IN THE COLLEGE CLASSROOMS AND OFFER KIND OF A CANNED LECTURE ON WHO THE IMMIGRANTS AND REFUGEES ARE IN LOUISVILLE.  BUT I WILL TWEAK IT ACCORDING WHO WHAT DISCIPLINE I'M SPEAKING TO.  SO FOR EXAMPLE EVERY SEMESTER I VISIT EITHER CURRENT OR FUTURE NURSES AND I TALK ABOUT CULTURAL CONSIDERATIONS IN TERMS OF HEALTH PRACTICES THAT COME TO THE U.S. WITH DIFFERENT POPULATIONS, MAYBE DIFFERENT DIETARY RESTRICTIONS.  OBVIOUSLY I SPEAK TO A LOT OF CURRENT AND FUTURE EDUCATORS AND WE DISCUSS DIFFERENT THINGS TO KEEP IN MIND WHEN DEALING WITH CHILDREN WHO COME FROM A VERY DIFFERENT EDUCATIONAL BACKGROUND WHICH MIGHT HAVE BEEN INTERRUPTED IN SOME SENSE OR ANOTHER OR NONEXIST I WANT OR EXISTING SADLY WITH A LARGE OF CORPORAL  PUNISHMENT, WHICH WE'VE COME TO LEARN IN TUTORING BOTH CHILDREN AND ADULTS CAN REALLY DETER THE ABILITY TO BE EXPERIMENTAL OR EVEN HAVE CRITICAL THOUGHT BECAUSE THEY'RE LEARNING BY ROTE AND THE CORPORAL PUNISHMENT HAS BEATEN IT OUT OF FOLKS.  WHAT I GET OUT OF IT IS FACT THAT PROFESSORS WILL WRITE IT INTO THE SILL BUS THAT THE STUDENTS ARE REQUIRED TO COME VOLUNTEER.  SO WHEN WE STARTED YEARS AGO, WE WERE MORE REACHING TO FOLKS ON AN ALTRUISTIC LEVEL ON HOW GRAND IT WOULD BE AND I REALIZEs TO KEEP THE PROGRAM CONSISTENT WE WOULD HAVE TO USE SOME KIND OF MANIPULATION.  BUT THAT BEING SAID WE HAVE HAD A VERY POSITIVE RESPONSE FROM THE STUDENTS AND THE PROFESSORS.  I BELIEVE IT WAS JAMIE WHO MENTIONED USING UNIVERSITY STUDENTS KNOWLEDGE AND RESOURCES FOR OTHER APPLICATIONS AS WELL AND WHAT I HAVE FOUND FROM THE UNIVERSITY THE INTERNS COULD NOT LIVE WITHOUT INTERNS.  THEY BRING A VERY FRESH PERSPECTIVE AND ARE ABLE TO DO SOME WONDERFUL WORK WITH US.  WE HAVE HAD AT LEAST ONE WHO WENT ON TO BECOME A LIBRARY, AND SHE HAD NO IDEA SHE WANTED TO BE ONE UNTIL SHE SERVED WITH US.  THE SLIDE YOU SEE NOW THIS HAPPENS TO BE A GROUP OF VETERANS AND REFUGEES ON THE RIGHT.  OUR COMMUNITY COLLEGE IS AN INTERESTING MIX OF JUST THAT.  WE HAVE RETURNING VETERANS AND WE HAVE NEW REFUGEES SO IT'S BEEN A HEALING EXPERIENCE FOR EVERYONE INVOLVED TO HAVE VETERANS WHO MAY NOT HAVE HAD THE OPPORTUNITY IN THE PAST TO ACTUALLY TALK TO SOMEONE FROM A COUNTRY IN WHICH THEY'VE SERVED.  SO THAT'S BEEN AN EXCITING COMPONENT TO IT.  SO THIS IS A PHOTO OF OUR LIBRARY AMBASSADORS.  I FIND FOLK WHO PARTICIPATE IN OUR ENGLISH CONVERSATION CLUB WHO MIGHT BE FEELING THEY'RE STILL INEMPLOYED OR MORE LIKELY THEY ARE UNDEREMPLOYED AND NOT ABLE TO GET A JOB YET.  SO THEY COME ON THESE OUTINGS TO THE UNIVERSITY TO SHARE THEIR STORIES AND TOLL ENTICE THE STUDENTS TO COME IN AND PROVIDE THE VERY NEEDED WORK FOR PEOPLE LIKE THEM. THE OTHER GOOD THING ABOUT US GETTING INTO THE UNIVERSITY IS THE FACT THAT IT HELPS WAS THAT ISSUE OF RELEVANCE, WHICH WILL MENTIONED BEFORE.  WE OFTEN ENCOUNTER COLLEGE STUDENTS WHO HAVE THE NOT YET BEEN TO THE LIBRARY OR HAVE NOT RUSH RETURNED TO THE LIBRARY SINCE THEY WERE CHILDREN.
THIS IS A SLIDE OF SOME OF OUR VERY KIND DONORS.  THESE ARE VOLUNTEERS WHO HAVE ACTUALLY GIVEN US MONEY FOR THE PROGRAM THAT HELPS US BUY FLASH CARDS AND THE ORE KIND OF MATERIAL WE NEED DURING THAT CONVERSATION CLUB.  I WOULD LIKE TO SAY FOR THOSE ON A SMALL BUDGET, FOR MOST OF THE YEARS IN MY POSITION I HAVE HAD A BUDGET OF ZERO.  THE POSITION ORIGINALLY STARTED AS A GRANT JOB, AND THERE HAVE A LITTLE MONEY THAT CAME WITH THAT.
BUT FOR A LONG TIME AFTER, NO.  SO YOU THE DONATIONS HAVE GONE VERY FAR BUT THE PROGRAM ITSELF DOESN'T REQUIRE AN AWFUL A LOT OF MONEY TO MAKE IT HAPPEN.  IN TERMS OF THE FOLKS YOU SEE PICTURE ON OUR OTHER CADRE OF RETIRED INVESTORS IT'S SUPER NATIONWIDE TO WORK ALONGSIDE ORE OTHER VOLUNTEERS WHO MIGHT BE AS YOUNG AS FIVE WHO HELPING A NEW COMING LEARN HOW TO READ.
AND SEASPEAKING OF BABIES AND AISLE GOING TO DO A COUPLE MORE SLIDE AND THEN I'LL PAUSE FOR A QUESTION.  SOME OF THE -- ALL OF THE ENGLISH CLASSES OFFERED FOR ADULTS DON'T ALLOW OR PROVIDE FOR CHILD CARE BUT FOR A COUPLE.
AND A COUPLE HAVE BEEN ON A WAITING LIST.  SO I HAVE NOT ANTICIPATED IT BUT THE ENGLISH CONVERSATION CLUB WAS GREAT FOR MOMS AND OTHER FOLKS WHO WANTED TO BRING IN BABIES AND CHILDREN WITH THEM.  WE ALSO ENCOURAGE OUR VOLUNTEERS TO BRING IN BABIES AND KIDS TOO, SO WHEN YOU HAVE FOR EXAMPLE A MOTHER WITH A BABY HELPING ANOTHER MOTHER WITH A BABY AND THEY GET INTO SOME INTENSE CONVERSATION, WHICH START TOSS REVEAL THEIR LIVES AND THEY DISCOVER ALL KIND OF COMMONALITY THAT THEY DIDN'T KNOW EXISTED AND IT MAKES EVERYONE VERY RELAXED AND ENJOYABLE EXPERIENCE FOR ALL.
>>> SO RIGHT CLICK, THESE ARE PICTURES OF CHILDREN WHO WILL CAME TO ETC AS LANGUAGE LEARNERS WHO RETURNED AS VOLUNTEERS AND I HAVE TO TELL YOU ONE OF THE MOST REWARDING COMMENTS OF THE JOB, TEENAGERS ARE TEENAGERS AND TO SEE THEM COME IN ON THEIR OWN VOLITION WITH THAT EXPERIENCE OF HAVING BENEFITED FROM THE PROGRAM AND WANTED TO THEY BE HELP OVERS IS PRETTY AMAZING.  FROM THE LEFT FOR EXAMPLE IS A YOUNG WOMAN FROM CUBA.  ON THE RIGHT SHE'S RETURNED AND IS HELPING THE SPANISH SPEAKERS.  THERE'S A GENTLEMAN ON THE LEFT COMING IN FOR HOMEWORK HELP.  HE ACTUALLY RETURNED AS AN INTERN AND HE WAS WORKING WITH A GROUP OF SYRIANS.  ONE OUT OF THE KIDS WHO IS A REGULAR AND PRETTY MUCH A STAPLE OF OUR EVERYDAY LIVES AND A YOUNG LADY WHO'S ACTUALLY MEXICAN AMERICAN WHO GREW UP IN A SPANISH SPEAKING HOME WHO THEN RETURNED AS A VOLUNTEER AND WORKS WITH A YOUNG WOMAN WHOSE ALSO MEXICAN AMERICAN, AND IT'S WONDERFUL TO THINK ABOUT ALL THEY'VE GIVEN TO US BUT ALSO TO SHOW THAT MUCH OF THIS WORK INVOLVES CREATING TRUSTING RELATIONSHIPS WITH INDIVIDUALS AND WITH FAMILIES AND HAVING THEM UNDERSTAND WHAT WE CAN OFFER AND HOW WE CAN WORK TOGETHER THROUGHOUT THAT WHOLE LIFE CYCLE.  JENNIFER WOULD YOU LIKE ME TO PAUSED FOR A QUICK QUESTION?
>> WELL YOU JUST TOUCHED ON ONE OF THEM AND I KNOW YOU'RE GOING TO TALK ABOUT IT MORE BUT THAT WHOLE ISSUE OF BUILDING TRUST BOTH IN TERMS OF KNOWING THE FOLKS THAT CAN BETH THE MOST ARE THE MOST HESITANT THE COME BECAUSE OF FEAR OR LACK OF TRUST AND THEN I THINK THE OTHER THING THAT CAME UP IN TERMS OF HOW CONNECT IS WHEN YOU HAVE LANGUAGE BARRIERS, AND I KNOW YOU'RE ADDRESSING THIS IN TERMS OF ENGAGE WITH THE VOLUNTEERS WHO HAVE THAT LANGUAGE ABILITY.  BUT THOSE WERE A COUPLE QUESTIONS THAT DID COME UP.
>> SURE.
AND I'M GOING TO TRY CAN GET THROUGH A LOT OF SLIDES.  I HOME I'M NOT SPEAKING TOO FAST BUT YES I THINK I WILL COVER THOSE IN TERMS OF HOW PRESENCE IN THE COMMUNITY AND HOW OUTREACH AND CONSISTENCY DOES BUILD UP THAT TRUST AND ALSO TALK ABOUT STAFFING.
>> JUST REALLY QUICKLY ASK THIS QUESTION BECAUSE I DON'T WANT TO MISS IT.  WHEN YOU GO AND GIVE YOUR TALKS AND PRESENTATIONS YOU DON'T CHARGE THEM FOR THAT, DO YOU?
>> NO.  JUST IN TERMS OF ASKING IF THEY DO FORCEFULLY REQUIRE THIS IS IT  STUDENTS TO COME.
>> THAT'S A GOOD APPROACH.
>> SO THESE ARE PICTURES OF CITIZENSHIP CEREMONIES WE HAVE AT THE LIBRARY.  WE ALSO PRESENT OUR CONGRATULATIONS IN THE COURTHOUSE CEREMONY AND THAT'S A GOOD EXPERIENCE TO KNOW THE FAMILIES WELL ENOUGH TO SHARE ANECDOTES ABOUT THEIR SUCCESS AND THE JUDGE AND IMMIGRATION OFFICIALS WITH THEIR FAMILY BECAUSE WE HAVE THE CITIZENSHIP CLASSES OFFERED BY A RESETTLEMENT AGENCY IN THE LIBRARY AND THOSE FOLKS WHO WANT SOMETHING MORE ONE-ON-ONE OF COURSE COME TO THE CONVERSATION CLUB.
SO FOR THOSE FOLKS WHO HAVE BEEN HERE FOR FIVE YEARS, A LARGE PART OF THEIR JOURNEY HAS INVOLVED THE LIBRARY.  SO IT'S BEEN REALLY SPECIAL TO BE WITH THEM ON THAT DAY.  SO PROBABLY GO OUT AND FIND FOLKS OF WE HAVE A GREAT RELATIONSHIP WITH THE REFUGEE RESETTLEMENT AGENCY OF WHICH WE HAVE TWO AND YOU'LL SEE  PICTURES HERE OF PEOPLE CHECKING OUT BOOKS.  WHAT DO WE TAKE WHEN WE GO ON THESE OUTREACHES?  RETRY AND TAKE APPROPRIATE BOOKS AND WE DO NOT HAVE BOOKS IN ALL OF THOSE 136 LANGUAGES NOT LEAST OF WHICH IS BECAUSE NOT MANY OF THEM ARE JET NYET AVAILABLE IN THE U.S. BUT IT WILL BE A BURGEONING BUSINESS FOR THOSE WHO WANT TO WRITE A BOOK.  BUT THE SOMALI BOOKS WENT FROM TRADE PAPERBACK TO ACTUALLY  FINDING BOOKS BY SOMALI AUTHORS BASSED ON SOMALI FOLK TALES.  WE HAVE TRIED TO FIND MORE BOOKS ABOUT MUSLIM FAMILIES OR FROM OTHER COUNTRIES.  WE DO OUTREACH IN THE COMMUNITY AT RELIGIOUS INSTITUTIONS.  WE HAVE GONE TO MANY, WE HAVE HAITIAN, CREOLE, SPANISH, VIETNAMESE.  AND WE HAVE A BIG INTERFAITH COMMUNITY HERE TOO WHICH WE PLAY A REALLY IMPORTANT ROLE IN GOING TO PROGRAMS AND BRINGING BOOKS ON WHATEVER TOPICS WE CAN CHECK OUT RIGHT THERE IN THE MOMENT.  AND THIS IS JUST A PICTURE OF OUTREACH TO APARTMENT COMPLEXES.  WE HAVE GREAT BOOKMOBILE THAT'S USED IN OUR CITY BUT SOMETIMES IT CANN'T ALWAYS GET OUT AND GET EVERYWHERE.  SO WE'LL GO TO AN APARTMENT COMPLEX WITH A LOT OF IMMIGRANTS  AND REFUGEES IN THE SUMMER AND FEED THEM WHERE THEY LIVE.  SO IN TALKING ABOUT THIS IT SOUNDS VERY DAUNTING, UTILIZE RESOURCES THAT CAN BE REACHED BY TELEPHONE OR FINDING ONLY RELIGIOUS INSTITUTIONS WHERE YOU CAN BOTH SEND YOUR BEAUTIFUL FLIER BUT ALSO DO FOLLOW UPS WITH CALLSES.  ALL OF THE PROGRAMMING WE DO IN SAL DARETY WITH OR THROUGH THE LEADERSHIP OF THE IMMIGRANT COMMUNITY ITSELF.
THIS IS A PICTURE OF AN AFRICAN SHOWCASE THAT HAPPENED EARLIER THIS YEAR, THAT WE LET THE TEENS DESIGN.  THEY WERE RESPONSIBLE FOR THE PR AND GETTING THE  WORDOUT AND IT WAS A GREAT EXPERIENCE.
>> I JUST PUT IN IN SLIDE.  IF YOU SEE ON THE RIGHT THAT'S HIM ATTENDING A PROGRAM AS A CHILD AND THEN AS WE GOT OLDER HE DID COME TO ME AND SAY, SO WHEN'S IT GOING TO BE MY TURN TO DO MY PROGRAM, TO WHICH I SAID HOW ABOUT NEXT MARCH AND HE DID.  SO AGAIN IT'S NOT JUST PEOPLE WHO ARE COMING IN AS AN AUDIENCE BUT HAVE ALSO HAVING AN INVOLVED AND HAVING THEM FEEL FROM A YOUNG AGE THAT THE LIBRARY IS THEIRS.  I WAS JUST ALSO GOING TO SUGGEST IN TERMS OF EDUCATING YOURSELF ABOUT WHO YOUR NEIGHBORRINGS ARE.  I'M OFTEN SHOCKED THAT FOLKS DON'T KNOW WHO MAKES UP THEIR CITY BUT JUST BY OBVIOUSLY WATCHING MOVIES AND READING BOOKS BUT INCORPORATING THEM INTO LIBRARY PROGRAMS WHERE YOU'RE NOT ONLY  TRAINING STAFF BUT SHARING WITH THE COMMUNITY AND BRINGING FOLK IN TO BE  INVOLVED.
SO WE DON'T HAVE MUCH TIME SO I'M GOING TO QUICKLY TOUCH ON SOME OF THE OTHER PROGRAMS, INCLUDING OUR LANGUAGE PROGRAMS.  WE HAVE A SPANISH LITERARY SALON.  FRENCH CIRCLE.
AND THEN NEPALI CULTURAL FORUM.  WE HAD A POSITIVE EXPERIENCE WORKING WITH YOUR UNION IN CREATING POSITIONS WHICH REQUIRE ONE TO BE FLINT IN OTHER LANGUAGES.  AND IT MAKES A DIFFERENCE WHEN YOU HAVE A COME COME IN AND SEE WOMEN WORKING THERE AND TO MAKE THAT CONNECTION AND TO HAVE THAT PERSON BE THE FIRST PERSON THEY ENCOUNTER AND WELCOME THEM IS MEANINGFUL ON SO MANY LEVELS.  AND THAT'S OUR NEPALI CULTURAL FORUM UP THERE.  AND AGAIN, ALSO CULTURAL SHOWCASES, DIFFERENT COUNTRIES HAVE FOLK IN THE COMMUNITY WHO COME FORWARD AND SAY WE'D LIKE TO HAVE AN OPPORTUNITY TO SHOW WHAT WE HAVE BROUGHT WITH US TO THIS COUNTRY TO SHOW WHAT WE HAVE TO OFFER.  SO WE DO THESE EVERY COUPLE OF MONTHS USUALLY VERY FAMILY FRIENDLY.  IT CAN ALSO BE A BIT TRICKY DIPLOMATICALLY; BECAUSE WE HAVE PEOPLE FROM ALL ADRENALINE SIDE OF CONFLICTS.  SO YOU HAVE TO BE MINDFUL WHEN TO MAKE SURE THAT EVERYONE FEELS LIKES THEY BELONG AND ENCOURAGE EVERYONE TO BE INVOLVED IN THE CONVERSATIONS. JUST COUPLE OF OTHER SLIDES.  PROGRAMMING, THE LIBRARY HAS A MANDATE FOR LIFELONG LEARNING AND TO THAT END WE CREATED SOMETHING WE CALL A PEOPLE'S UNIVERSITY, WHICH HAS DEALT WITH ALL KIND OF DIFFERENT TOPICS, INCLUDING THE INTERSECTION OF RAISE, IMMIGRATION.  WE DO IT WILL ALL RIGHTS MOVEMENT AND BRING IT UP TO THE IMMIGRANT RIGHTS MOVEMENT AND WE HAVE A VERY LARGE MUSLIM POPULATION IN RUE LOUISVILLE.  THIS IS A PROGRAM WE DID IN CONJUNCTION WITH THE SCHOOL SYSTEM TO IT WAS GREAT AUDIENCE UNTIL FLORIDA THEY THEY GOT POINTS FOR COMING IN AND PARTICIPATING IN THE PROGRAM.  AND JUST DUE TO LACK OF TIME I'M SKIPPING THROUGH SOME OF THESE, BUT JUST I WOULD LIKE TO MENTION SOME OF THE PROGRAMS WE DO FOR CHILDREN.  SINCE WE HAVE THOSE STAFF MEMBERS WHO ARE MULTILINGUAL WE'RE ABLE TO PROVIDE BILINGUAL STORY TIMES.  WE USED TO BRING IN COMMUNITY MEMBERS BEFORE WE HAD STAFF MEMBERS AND EVERY YEAR WE HAVE A BIG CELEBRATION, AND WE WERE ABLE THE TO PARTNER WITH A LOCAL INSURANCE COMPANY WHICH FOR THE PAST FEW YEARS HAS PROVIDED US MONEY TO MAKE THAT BIG AND FANCY AS IT WERE.  SO I THINK IN CONCLUSION I WOULD JUST MENTION SOME OF THE KEY COMPONENTS THAT IMMEDIATE THIS ALL WORK.  WE ARE REALLY WORKING ON FOLKS GETTING ENGLISH AS FAST AS POSSIBLE AND CONTINUING TO EDUCATE FOLK IN LOUISVILLE ABOUT THEIR NEW NEIGHBORS AND CONNECTING THEM.  AND FINALLY CANNOT STRESS THE FACT THAT IT'S OVERLY SO IMPORTANT TO GET UP INTO THE COMMUNITY, QUIETLY OBSERVE BUT ALSO CREATES THOSE RELATIONSHIPS THAT WILL HOPEFULLY LAST A LIFETIME AT THE LIBRARY.  SO I'LL STOP THERE FOR ANY QUESTIONS.
>> FANTASTIC.  THANK YOU SO MUCH.  YOU'RE RIGHT ABOUT THE PHOTOS.  THEY REALLY DO SPEAK TO WHAT'S HAPPENING THERE.  THERE WAS A COUPLE FOLKS WANTED YOU TO EXPLAIN A LITTLE BIT MORE ABOUT WHAT HAPPENS AT THE SALONS.
>> THE LANGUAGE SALONS.  YES.  SO IT STARTED WITH A SPANISH SALON AND IT'S KIND OF FOLLOWED AFTER THAT MODEL.  BUT IT WAS STARTED BY CUBAN PROFESSORS WHO WEREN'T ABLE TO FIND WORK COMMENCE RAT WITH THEIR EDUCATION, SO THEY STARTED IN THE AREA OF EXPERTISE AND IT WOULD BE FOLLOWED BY CONVERSATION.  SO JUST THAT SIMPLE.  BUT IN TERMS OF THE SPANISH SALON, WE HAD A VERY SEGREGATED SPANISH SPEAKING COMMUNITY AND IT WAS TIME TO BRING TOGETHER FROM VARIOUS PARTS OF THE COUNTRY AND FROM THERE IT GREW TO OTHER LANGUAGE SALONS AS WELL.
 THAT'S  FANTASTIC.  THERE'S A LOT IN HERE AND I WANT TO ENCOURAGE YOU AS WE SAID, THERE ARE A FEW ADDITIONAL QUESTIONS TO EXPLORE IN IT WILL LEARNER GUIDE.  I'M JUST GOING TO MENTION THAT AGAIN AND LOTS OF QUESTIONS FOR DISCUSS WITH YOUR TEAM.  AND CERTAINLY MANY MORE EXAMPLES ON THE EVENT PAGE, THANKS TO THOSE OF YOU WHO SHARED SOME OF WHAT YOU'RE DOING AT YOUR LIBRARY.  WE'LL ADD THOSE LINKS TO THE PAGE.  AND SO MANY OPTIONS AND FOR THOSE OF YOU JUST GETTING STARTED THAT WILL BE A GOOD PLACE TO START.  I'LL MENTION A PROJECT WE DID A NUMBER OF YEARS AGO, THE SPANISH OUTREACH PROJECT HAS AN INTERVIEW COMMUNITY LEADER GUIDE THAT WILL OUTLINES THE PROCESS OF GETTING STARTED.  SO THANK YOU SO MUCH TO ALL OF YOU.  THANK YOU TO LIBRARY JOURNAL FOR BRINGING THESE MOVES AND SHAKERS TO LIGHT.  AND REMINDER THAT I'LL LET YOU KNOW HE BEEN THE RECORDING IS AVAILABLE, I'LL ALSO ASK THAT YOU TAKE A MOMENT AS YOU LEER TO COMPLETE THE SURVEY THAT WE USE TO PROVIDE FEEDBACK BOTH TO THE PRESENTERS AND IN OUR ONGOING PROGRAMMING.  IT'S VERY HELPFUL TO US.  AND AGAIN, THANK YOU TO ALL OF YOU AND THANK YOU TO OUR CAPTIOKER