Implementing Reliable Instant Messaging at Your Library
Originally presented February 10, 2010 as part of Technology Essentials 2010
In this presentation, Karen McCoy will provide some basic guidelines for implementing reliable instant messaging at your library. IM and SMS technologies will be compared and explored so that you can customize different options to best fit your library's needs. Issues covered will include staff buy-in, technical glitches and how to avoid them, and possible assessment strategies. Library workers from all technological backgrounds are encouraged to attend.
Archive viewing options:
- View full Archive (combined archive of audio, slides, and chat)
- View the slides (pdf)
- View Chat log (xls)
Related resources posted to WebJunction or referenced in session:
- Virtual Reference including new Libraryh3lp answers from IM in Libraries Session discussion topic (thanks Karen!)
- Session handouts attached:
- Instant Messaging Implementation
- Useful Web Links for IM in Libraries *Includes tools referenced in session.
- Instant Messaging @ Your Library Option 1: Bronze
- Instant Messaging @ Your Library Option 2: Silver
- Instant Messaging @ Your Library Option 3: Gold
- Staff training on IM - Questionnaire
- See answers to in new WebJunction
- Former Just Ask page: http://www.infoway.org/reference/justaskold.asp
- New Just Ask: http://www.infoway.org/reference/justask2.asp
- libraryh3lp Google Group http://groups.google.com/group/libraryh3lp and LibraryH3lp http://libraryh3lp.com/docs/h3lp
- Altarama: http://www.altarama.com/page/Is-It-Right-for-Me.aspx
- Farmington IM Service Policy http://www.infoway.org/policies/instantmessaging.asp
- More information on different types of widgets: http://libraryh3lp.com/docs/which-widget.html
- Comparison of Plugoo and Meebo: http://libraryvoice.com/archives/2007/02/20/plugoo-versus-meebo/
- Example of implementation of the libraryh3lp widget at http://library.shsu.edu/services/askalibrarian.php
- LibraryH3lp costs: https://admin.libraryh3lp.com/static/payment.html
- Some additional URLs for libraryh3lp: http://code.google.com/p/libraryh3lp/ and http://libraryh3lp.blogspot.com/
- Google Wave for libraries group: http://www.webjunction.org/890
