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r u there?: Adding Instant Messaging to an Established Virtual Reference Service   
Duke and UNC-Chapel Hill have added instant messaging as a parallel service to their commercial virtual reference software. This presentation relates their decision to add IM to their existing reference services, and its impact.
Author:
Ferguson, Jean and Sessoms, Pam
Date Posted:
1/7/06
r u there?: Adding Instant Messaging to an Established Virtual Reference Service.pdf (4,042.7k)

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