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Cyberspace Casualties: An Inquiry into Cases of Discontinued Virtual Reference Services   
Using multiple-case method, this presentation investigates the reasons for discontinuation of chat reference services. Findings indicate problems with funding, low volume, staffing, technology and institutional culture as contributing factors.
Author:
Radford, Marie and Kern, Kathleen
Date Posted:
1/4/06
Cyberspace Casualties: An Inquiry into Cases of Discontinued Virtual Reference Services.pdf (135.7k)

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