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"Ask Stupid Questions": A Collaborative and Solution-Driven Reference Service
Ask Stupid Questions (ASQTM) is a radically new reference enquiry methodology developed by the National Library Board (NLB) of Singapore. In the traditional one-to-one reference enquiry transaction, the Librarian conducts the reference interview and provides the required information over the counter or remotely (via email, fax or telephone). ASQ has transformed the reference enquiry transaction into a collaborative and solution-driven service where the librarian assumes the role of the host in a game show format which encourages with fun, spontaneity and creative expressions. The ASQ methodology builds on the conventional reference enquiry model through an expanded process.
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"Hurry! Hurry! r u dum? *#%@!"
This presentation discusses a study of inappropriate use of AskColorado, a statewide, multi-type library virtual reference service. Topics include how inappropriate use is defined and accessed, and tips for reducing misuse at your service are also provided.
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"Hurry! Hurry! r u dum? *#%@!": Handout
This handout provides background information on the AskColorado virtual reference service, and assesses inappropriate use of the service.
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A Model for Teaching Virtual Reference in a Virtual Classroom
This presentation offers a model for teaching virtual reference to library and information science students in an ALA-accredited master's program using a virtual classroom.
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A Model for Teaching Virtual Reference in a Virtual Classroom: Handout
Handout depicting a model for teaching virtual reference to library and information science students in an ALA-accredited master's program using a virtual classroom.
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A Tale of Two Screen Names: How IM is Changing Virtual Reference at UNC-Chapel Hill
This presentation compares and contrasts two separately administered "IM a Librarian" services offered by the UNC-Chapel Hill Libraries, one at the House Undergraduate Library, and one at Davis Library.
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A Triage Taxonomy for Medical Questions
This session presents a taxonomy for health-related questions posed by consumers on the Web. The taxonomy is potentially useful for virtual reference services having legal/ethical restrictions affecting the handling of these types of questions.
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Adoption of Instant Messaging for Chat at a Research Library in Conjunction with the Formal Chat Software Used
Michigan State University Libraries is currently using both Docutek and instant messaging software on a trial basis. After collecting statistics, a decision will be made on keeping one, or perhaps both, pieces of software. This presentation looks at training issues, product selection, and publicity.
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An In-House Developed Virtual Reference Application
Most virtual reference service sites have implemented commercial software which are expensive and inflexible. In particular, mid- or small-size libraries don't have financial capability to offer the service individually. The presentation will include a live demo of in-house developed virtual reference application including both chat and co-browsing functions. Other functions include group discussion and browsing and joint services. Currently, we are working to migrate to open-source based application that could be shared and free-access by virtual community users.
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Are Virtual Reference Services Color Blind?
This presentation examines whether librarians provide equivalent virtual service to different ethnic groups. In an effort to answer this question, librarians were presented with queries that were sent by users from different ethnic backgrounds.
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Choose Your Chat Adventure: Anytime, Anywhere Answers as Self-Paced Tutorial: Info Sheet
This information sheet provides a brief overview of the Virtual Reference Adventure project.
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Choose Your Chat Adventure: Anytime, Anywhere Answers as Self-Paced Tutorial: Resources Handout
This handout lists resources used by Washington State Library in their virtual reference training. Topics include project information, evaluation and marketing tools, and more.
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Chucking Chat: Going to Where Our Students REALLY Are
This session reports on Direct-to-You, a "Librarian on Location" pilot project at UTSA. Topics will include getting staff buy-in, campus cooperation, and strategies for low-cost marketing-on-the-fly.
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Chucking Chat: Going to Where Our Students REALLY Are: Handout
This presentation provides an overview on Direct-to-You, a "Librarian on Location" pilot project at UTSA.
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Cyberspace Casualties: An Inquiry into Cases of Discontinued Virtual Reference Services
Using multiple-case method, this presentation investigates the reasons for discontinuation of chat reference services. Findings indicate problems with funding, low volume, staffing, technology and institutional culture as contributing factors.
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Cyberspace Casualties: An Inquiry into Cases of Discontinued Virtual Reference Services: Handout
Handout that accompanies the presentation, which investigates the reasons for discontinuation of chat reference services.
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Developing Reference Services Communities by Means of Blogs
This session presents a case study approach using blog services to resolve library-related issues for campus communities with varied information needs. Copyright, reference department, and LGBT services are also discussed.
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Digital Answers: Connecting Resources & Responses
This presentation examines digital reference resource selection within the context of library policies and licensing restrictions, the impact of selection on answer quality, and possible implications for collection development.
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Digital Answers: Connecting Resources & Responses
This presentation examines digital reference resource selection within the context of library policies and licensing restrictions, the impact of selection on answer quality, and possible implications for collection development.
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Digital Answers: Connecting Resources & Responses: Handout
This handout provides an overview of digital reference resource selection within the context of library policies and licensing restrictions.
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