Documents  
Yo Dude! Y R U Typin So Slow? Interpersonal Communication in Chat Reference Encounters: Handout   
This handout offers suggestions on how to handle difficult patrons in chat transactions, and a bibliography of additional resources.
Author:
Radford, Marie and Thompson, Joseph
Date Posted:
1/5/06
Yo Dude! Y R U Typin So Slow? Interpersonal Communication in Chat Reference Encounters: Handout.pdf (125.3k)

Contribute to this topic
Do you have an article, presentation, or other content to share on this topic?
You can post it on this topic page. Find out more about submitting documents in the Member Center.
Ratings You must be signed in to rate this item
Average (0 Votes)
Comments