How to use the Competencies

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Category

Customer Service

Competency

3) Applies customer service skills to enhance the level of user satisfaction

Associated Skills and Knowledge

3) Applies customer service skills to enhance the level of user satisfaction

  • Treats users in a welcoming, professional manner and provides other staff with an example of positive customer service
  • Acts as a good-will ambassador for the library, promoting the library’s values and services in all user interactions
  • Demonstrates thorough knowledge of all aspects of the organization that impact users (mission and vision, policies and procedures, collections and services, and system-wide strategies)
  • Recognizes, honors, and responds appropriately to diversity and cultural differences

Source: WebJunction Competency Index
Related Courses Format Price Enroll
Effective Relationships with Customers Self Paced $40.00  
Identifying Your Customers' Expectations Self Paced $40.00  
Providing Excellent Customer Service in a Multi-Cultural Environment (LE@D) Self Paced $40.00  
The Customer's Voice Self Paced $40.00  
The Fundamentals of Exceptional Customer Service Self Paced $40.00  
Related Resources Description
Guide to Customer Service Resources A collection of resources to help you provide quality customer service.
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